Danbury Hyundai

I have to say I was very disappointed with the way the purchase of my new vehicle was handled by the sales manager, after a very positive experience with the salesperson. A price was clearly posted on th purchase of my new vehicle was handled by the sales manager, after a very positive experience with the salesperson. A price was clearly posted on the windshield of the vehicle, describing it as a "Managers Special". My wife took a test drive, loved the vehicle, and I decided to buy the car. When I was ready to accept the price of the "Managers Special", I was told that wasn't an "actual" price. It included various discounts for prior Hyundai owners, military members, etc... The sales manager then worked up a price literally on the back of an envelope, adding figures by hand coming to an overall vehicle price. My wife was anxious to have the car for the next day, so I said fine with the price after some minimal haggling. I admit it was naive of me to accept the price without looking at the detailed components, but after the fine experience with the salesman I figured the sales manager was cut from the same cloth. After I agreed to the price, I rushed to the bank to get a certified check and when I handed it to the dealership, I was told that I needed to come back again the next day because the finance manager had left for the day. When I went back the next day, I got the details on how the overall price was determined, not handwritten on the back of an envelope, but the way I should have gotten the details the prior day when I was negotiating the price. It came out to over $1500 of fees that had no place being added to a figure called a "Managers Special". At that point I protested, but the car was already with me, my certified check from the previous day deposited, and I just chalked it up to being naively trusting of a car dealer. I bought an Audi last year through an Audi dealer and they were up front from start to finish. Hyundai has some great products, they just need the right people selling them. In the coming days I plan to detail this disappointing experience with Hyundai of America, as well as on other consumer web sites. When I mentioned to Hyundai of Danbury that I planned to post these details of my purchase on various consumer forums, they reached out to me to discuss my sales experience. Other than noting that they may consider changing the description of a "Manager's Special", none of the other points I brought up seemed to concern them much. More

Service advisors are very friendly and try to help direct Service advisors are very friendly and try to help direct the customer to what service is needed. The waiting room and rest rooms are nice and clean, Service advisors are very friendly and try to help direct the customer to what service is needed. The waiting room and rest rooms are nice and clean, plus the free coffee is great. More

After a terrible experience at another Hyundai dealership, I called Danbury. After I told Jim what happened, I laid out all my cards. I know you're not supposed to do that, all the car-buying nego dealership, I called Danbury. After I told Jim what happened, I laid out all my cards. I know you're not supposed to do that, all the car-buying negotiation tip articles tell you not to. But I did. And I got the same in return. Jim was honest, accomodating and I fully believe that they did the best they could on prices for my trade-in and the car. Jim was super nice and respectful and it was just all around a wonderful experience. The finance guy was a pleasure to deal with, they got us an even lower rate than my bank or the quoted rate, so that was a nice surprise. The dealership offers really great perks if you do all your service work there. Even though I live up by Naugatuck, I'll happily take my car to Danbury. I highly recommend Danbury, and I also highly recommend Mr. Jackson. More

This was the first time I purchased a car and Danbury Hyundai made it a simple and enjoyable process. Tom was excellent, very knowledgeable and attentive. He was never pushy and ensured the process went Hyundai made it a simple and enjoyable process. Tom was excellent, very knowledgeable and attentive. He was never pushy and ensured the process went smoothly. Tom took the time to make sure I understood everything and gave a detailed tutorial on the car. I received a great deal on my 2012 Santa Fe and the service at Danbury Hyundai was outstanding! More