Danbury Hyundai

Everyone at the dealer that we interacted with was very friendly and helpful. One of my best car purchase experiences. friendly and helpful. One of my best car purchase experiences. More

There is some mechanical issue with my car. We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "servi We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "service" advisor could not even find my paperwork. He eventually found something in the computer to tell me my engine had seized but was sent into warranty. The following day I called to follow up and was told the car had not even been looked at, but someone would call me by EOD. Never happened. My wife then called in on Saturday and was told again that the car still had not been looked at and a second mechanic was brought in. She told them what I was told then they said oh it has been looked at but needs a new engine. She was told a manager would call back by EOD Saturday. Never happened. Called back today and still no one has any answers. More

Wish I could give this dealership less stars, I have had a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $ a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $100 on Ubers to get to and from dealership.. 5 miles down the road it came back. After weeks of back and forth cause they have no loaners and a wait list I wasn’t told about the first time I free’d up myself to leave the car for 4 days to resolve the issue and called today since I hadn’t heard back from Charlie, it being the day I pick my car up… he is off and they can’t find record of work done so it looks like I once again spent $100 for my car to sit on the lot for 4 days without any work. I regret buying my car from them. More

This was the worst experience I ever had with customer service and leadership. Buyer Beware!! No car is safe leaving this dealership. service and leadership. Buyer Beware!! No car is safe leaving this dealership. More

Customer Service is the worst. Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine in Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine included, and I have been 3 months trying to get resolution. The dealership wants me to pay out of pocket to rent a car during the repair time and Hyundai Motor America Escalation Department doesn't have the decency to return my phone call even after their customer service department has made many requests!! I should not have to pay anything for a mistake Hyundai made with white paint. TALK ABOUT LOUSY CUSTOMER SERVICE. THIS IS IT!!! More

Bought 2023 Palisade Calligraphy from N. J. on April.7th 2023 What a great buying experience. Honestly when i saw the they not charging over MSRP, couldn't believe. So still went ahead and p J. on April.7th 2023 What a great buying experience. Honestly when i saw the they not charging over MSRP, couldn't believe. So still went ahead and process with their On-line process, I had to trade in my 2020 Palisade Limited, Not Only no over MSRP, they also gave me great deal on my trade in. It was too good to be true, so after submitting & after 1 day I end up calling with Spoke to Dealer name Carlos Montoya(picked name from online based on customers reviews on him) So He checked and got back to me and said yes Deal is legit, but the car I wanted wasn't available, they had different one still same Trim but different color, which I was ok with. So I put $1000 Deposit in march, then finally car came in 1st week of April, I drove with my old palisade, got there 9am,and I was driving out at 11:40am, with my Brand new 2023 Palisade Calligraphy. Only small issue that it took more than 5 weeks for NJ registration process, which I think is acceptable due to buying car out of State. I was not worry about for one Month Temporary Plate expiration, because Carlos had sent me letter explaining delay on NJ side for registration, so I don't get ticket. Again, a BIG THANK YOU Carlos Montoya & Danbury Hyundai Dealership, I must say you guys are Best in Smooth Car buying experience & customer service. More

Very nice people to help you. Not shady like other dealerships can be. Very good. Not shady like other dealerships can be. Very good. More

What a great experience! Leasing a new car has never been easier. My husband and I went to the showroom with the intent of pricing out vehicles prior to my lease-end, and Leasing a new car has never been easier. My husband and I went to the showroom with the intent of pricing out vehicles prior to my lease-end, and we left with a brand new Tuscon. Working with Carlos Montoya was a pleasure. He asked exactly what I wanted in a new vehicle, found the perfect one and had me driving it home the same day. We were so impressed with the customer service that my husband and son returned the following week to lease another vehicle. THANK YOU Carlos for the time you spent with us. I love my new ride! More

I wasn’t completely sure of what I wanted, and of course I came in on the busiest day without an appointment. Chris was super kind and patient with me while I asked a ton of questions, and went through all I came in on the busiest day without an appointment. Chris was super kind and patient with me while I asked a ton of questions, and went through all the details I needed to find me the car I wanted. I am so happy I went there and am grateful for his kindness and patience. I love my new car! More

Bottom line Fees charged border on abusive. Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did no Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did not apply to us, i.e., we purchased the car outright and did not require financing. Six items relate to financing or trade-in, none of which apply to us. That leaves only a fee for title and registration, for which it says if you do it yourself, it is $50 off, so it costs them $50 (assuming the max). Incomplete paperwork on leaving the dealership to obfuscate the breakdown and terms of the $1299 fee They did not provide the completed paperwork for the car when I left the dealership on Friday, May 5, 2023. The salesperson stated that it was likely in the Carfax documents that I requested. It was not. I thought I'd give them until the end of the day to send me the remaining paperwork after receiving a motor vehicle purchase agreement and invoice, pre-sale. The dealer invoice did not break down the fee; it was just a line item. When I questioned the excessive document fee, he told me it was standard. It is not, and it clearly says in the documents I received this morning in bold that this is negotiable (in bold letters). After repeated calls and texts to the salesperson, I received the final documents on Monday, May 9. Upon receiving this document, I saw the boxes checked for the $1299, and the language on it clearly stated that it is negotiable, and I was astonished! No wonder there was hesitation in providing the document at the time of sale. Their astonishing response When I spoke to the sales manager on Monday, he said I had agreed to it and that I received a “discount” on the vehicle, and by implication, this is a fee for them to offset the discount. He dismissed my call as a nuisance when I told him the discount (more on that below) had nothing to do with the document processing fee. (Note that this is from a dealer who was all over me on Friday to sell me the car.) The discount is illusory. The sales manager who intervened on Friday to close the deal gave me the pitch that they were the largest dealer in the region and that people as far away as Georgia were making the trip to buy cars at this dealership. Having done my research, I knew they had no better pricing. Models of the same year's vehicles with less mileage and more options were selling for $300–$500 within the range paid. More