Danbury Hyundai

What a great experience! Leasing a new car has never been easier. My husband and I went to the showroom with the intent of pricing out vehicles prior to my lease-end, and Leasing a new car has never been easier. My husband and I went to the showroom with the intent of pricing out vehicles prior to my lease-end, and we left with a brand new Tuscon. Working with Carlos Montoya was a pleasure. He asked exactly what I wanted in a new vehicle, found the perfect one and had me driving it home the same day. We were so impressed with the customer service that my husband and son returned the following week to lease another vehicle. THANK YOU Carlos for the time you spent with us. I love my new ride! More

I wasn’t completely sure of what I wanted, and of course I came in on the busiest day without an appointment. Chris was super kind and patient with me while I asked a ton of questions, and went through all I came in on the busiest day without an appointment. Chris was super kind and patient with me while I asked a ton of questions, and went through all the details I needed to find me the car I wanted. I am so happy I went there and am grateful for his kindness and patience. I love my new car! More

Bottom line Fees charged border on abusive. Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did no Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did not apply to us, i.e., we purchased the car outright and did not require financing. Six items relate to financing or trade-in, none of which apply to us. That leaves only a fee for title and registration, for which it says if you do it yourself, it is $50 off, so it costs them $50 (assuming the max). Incomplete paperwork on leaving the dealership to obfuscate the breakdown and terms of the $1299 fee They did not provide the completed paperwork for the car when I left the dealership on Friday, May 5, 2023. The salesperson stated that it was likely in the Carfax documents that I requested. It was not. I thought I'd give them until the end of the day to send me the remaining paperwork after receiving a motor vehicle purchase agreement and invoice, pre-sale. The dealer invoice did not break down the fee; it was just a line item. When I questioned the excessive document fee, he told me it was standard. It is not, and it clearly says in the documents I received this morning in bold that this is negotiable (in bold letters). After repeated calls and texts to the salesperson, I received the final documents on Monday, May 9. Upon receiving this document, I saw the boxes checked for the $1299, and the language on it clearly stated that it is negotiable, and I was astonished! No wonder there was hesitation in providing the document at the time of sale. Their astonishing response When I spoke to the sales manager on Monday, he said I had agreed to it and that I received a “discount” on the vehicle, and by implication, this is a fee for them to offset the discount. He dismissed my call as a nuisance when I told him the discount (more on that below) had nothing to do with the document processing fee. (Note that this is from a dealer who was all over me on Friday to sell me the car.) The discount is illusory. The sales manager who intervened on Friday to close the deal gave me the pitch that they were the largest dealer in the region and that people as far away as Georgia were making the trip to buy cars at this dealership. Having done my research, I knew they had no better pricing. Models of the same year's vehicles with less mileage and more options were selling for $300–$500 within the range paid. More

I received wonderful service from Carlos! He was patient, friendly, and made comparing cars easy. I would shop with him again. Dealer was great overall, but their conveyance fee is quite high He was patient, friendly, and made comparing cars easy. I would shop with him again. Dealer was great overall, but their conveyance fee is quite high- maybe that’s just how it is these days? More

Great guy, did a very good job at letting us know which cars would be the best fit for what we were looking for. Very helpful cars would be the best fit for what we were looking for. Very helpful More

Courtney was professional, friendly, helpful, and took the time to make sure everything was done right and all our questions were answered. Top marks! And Steve expedited the process while making sure e the time to make sure everything was done right and all our questions were answered. Top marks! And Steve expedited the process while making sure everything was explained to my satisfaction. More

I just acquired a 2023 Tucson from Danbury. This was the best experience I had acquiring a car. Brandon Womeldorff was very helpful along the whole process. He was very transparent all the time This was the best experience I had acquiring a car. Brandon Womeldorff was very helpful along the whole process. He was very transparent all the time and did whatever he could to satisfy my requirements. There were no surprises during the whole process, all was very transparent and smooth. They gave a very good value for my trade in (Elantra) and gave an overall great $$ package all considering. All that depended on Brandon was perfect ! He even found a credit card that my wife had lost in our old car several weeks before. I would go back to Brandon and Danbury in a heartbeat to trade in my other Elantra ! More

Shaun was an excellent sales agent. He was patient and answered all our questions. He He was patient and answered all our questions. He More

Casey went through all the details and paperwork of the vehicle financing with us and explained everything thoroughly. She was great to work with, very friendly and efficient. Never felt pressured to purch vehicle financing with us and explained everything thoroughly. She was great to work with, very friendly and efficient. Never felt pressured to purchase anything extra. 5 stars++ More

Great people excellent service I will go back and get my next car in the future next car in the future More