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Dana Ford Lincoln - Service Center

Staten Island, NY

4.3
2,350 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,350 Reviews of Dana Ford Lincoln - Service Center

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December 23, 2024

Customer service was poor. Failed to return calls multiple times over a one week period. More

by Mccormick04
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hazem Radwan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in the service department
Dec 24, 2024 -

Dana Ford Lincoln responded

We regret to hear about this situation and appreciate you bringing it to our attention. We want to help resolve these concerns so we can turn this into a five-star experience. Please reach out when you have the chance to discuss this with us. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 22, 2024

Very nice . The salesman are very personal and knowledgeable if you got a question they have on answer More

by CINISI0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Joe
Dec 23, 2024 -

Dana Ford Lincoln responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Dana Ford provided knowledgeable and personalized service. We appreciate your support and look forward to assisting you again in the future!

December 22, 2024

This dealer is good because they hire people that relate with people. Jeff and Joe were both very nice and relatable with customers More

by CINISI0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bogigian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Dana Ford Lincoln responded

It's fantastic to hear that Jeff and Joe made your experience at Dana Ford so positive! Our team is dedicated to providing a personable service, and we're glad it showed. Thanks for the review!

December 16, 2024

Service is just a pleasant experience dealing with Collin. Quick efficient and done correctly all the time. More

by Marauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Dana Ford Lincoln responded

Marauder, we're delighted to hear that Collin consistently provides you with efficient and pleasant service at Dana Ford. Thanks for sharing your experience!

December 16, 2024

John was fantastic from a courtesy and derive perspective He was professional and responsive all Stound More

by richardaliberti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Dana Ford Lincoln responded

Richard, we're delighted to hear that John provided you with such excellent service at Dana Ford. Thank you for sharing your experience!

December 16, 2024

Thank you for servicing my Corsair 2020 . Everything seems to be working fine now ! Also purchased an extended warranty More

by Wifey322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Dana Ford Lincoln responded

It was our privilege to serve you! Thanks for trusting us with your Corsair and please don't hesitate to reach out if we can be of service again in the future! - The Dana Ford Team

December 15, 2024

My service rep was good and explained everything about my recall. The dealership is lagging because I have to wait for over three weeks to get my parts. Just goes to show you that they make the cars with che More

by yfd130
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Dana Ford Lincoln responded

It's great to hear that your service rep provided clear explanations, but I understand the frustration with waiting for parts. We strive to address recalls promptly and apologize for any inconvenience caused by delays. If you have further questions or need assistance, please feel free to reach out. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 15, 2024

Everyone I spoke to was very helpful and communicated very clearly. The service I needed was met and completed in one day which was very helpful for myself and my family. More

by adriscoll313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Schroder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with clear communication and efficient service. Thank you for sharing your experience, and we're glad we could assist you & your family!

December 14, 2024

The dealership hires professional like joe who is professional and honest to the customer I feel good dealing with Dana Ford and thinking of trading old for new to someone like joe More

by VIRGINIADAREEXTRACTCOMPANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Dana Ford Lincoln responded

It's fantastic to hear that Joe's professionalism and honesty made your experience at Dana Ford a positive one! We're excited about the possibility of assisting you with trading in for something new. Thanks for sharing your feedback!

December 13, 2024

Helpful understand responsive comited knowledge friendly caring smart talented customers responsive customer relations humble understanding true More

by Mariopollina1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Dana Ford Lincoln responded

Thank you for the wonderful feedback about our team at Dana Ford! We're glad to hear that your experience was a positive one and we hope to see you again in the future!

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