Dana Ford Lincoln

Very accommodating, made it possible for me to purchase my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful my car & I was just goi g to see if I qualified… they made it happen & I’m forever grateful More

Pietro Masullo was extremely informative, cared about my needs and concerns as a returning customer. He made sure I knew everything about the car that I was interested it. He is a great salesman and a asse needs and concerns as a returning customer. He made sure I knew everything about the car that I was interested it. He is a great salesman and a asset to Dana. More

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

They claimed nothing wrong with my car. Engine was making strange whining sounds. Individual tasked with driving car back to me called to tell me there’s something wrong with the car. Told Engine was making strange whining sounds. Individual tasked with driving car back to me called to tell me there’s something wrong with the car. Told him I’m aware. Called the individual in charge of inspecting my car that there is definitely something wrong with transmission. Told me he didn’t look at transmission. How the xxxx do you try to return a car to a customer where something is wrong yet you deny an issue. It’s absolutely disgusting. I have children. What if my car broke down on the highway and a truck slammed into me????? The car isn’t even 2 years old yet. This is my 3rd consecutive and most likely final lease from Dana Ford. More

After having a horrible experience with my 2023 Corsair, Lincoln gave me a buyout and despite thinking I would never lease another a Lincoln, Jeff and John Daly worked with me to give me a great deal and as Lincoln gave me a buyout and despite thinking I would never lease another a Lincoln, Jeff and John Daly worked with me to give me a great deal and assured me if there are any problems they will be able to help me get things fixed More

Very helpful and knowledgeable he answered all. my questions and helped with everyrhing I needed my questions and helped with everyrhing I needed More

Wow, where do I even begin with Dana Ford in Staten Island? I recently purchased a work van from them, and while it had a couple of minor hiccups initially, the way Dana Ford handled it was truly excep Island? I recently purchased a work van from them, and while it had a couple of minor hiccups initially, the way Dana Ford handled it was truly exceptional and deserves way more than five stars! From the moment I started working with them, especially with Mike, the General Manager for used cars, I felt like I was in good hands. Mike was absolutely amazing throughout the entire process – knowledgeable, straightforward, and genuinely committed to ensuring my satisfaction. And a special shout-out to Jennifer, the receptionist, who was always so friendly and helpful every time I called. Now, here's where Dana Ford really went above and beyond. The repairs on the van did take a couple of weeks each time, which was a bit inconvenient since I don't live in Staten Island. However, and this is the truly remarkable part, Dana Ford paid to have the van fixed at a local mechanic closer to my home! I was absolutely floored by this. It's so rare to see a dealership stand behind their used vehicles like this, especially to the point of covering out-of-area repairs just to ensure the customer is happy. This level of commitment to customer satisfaction is truly outstanding. Mike and the entire team at Dana Ford clearly prioritize their customers' experience above all else. They turned a potentially frustrating situation into a testament to their integrity and dedication. If you're in the market for a vehicle, especially a work van, I wholeheartedly recommend Dana Ford in Staten Island. Their exceptional service, particularly from Mike and Jennifer, and their willingness to go the extra mile make them a dealership you can trust. They truly stepped up to the plate and made sure I was completely satisfied with my purchase. Thank you, Dana Ford! More

It's been great It's been great. The staff has been very helpful. Hoe and the service managers make sure your satisfied with the results The staff has been very helpful. Hoe and the service managers make sure your satisfied with the results More

Very easy Easy to make appt. They also handled it somewhat timely I was content They also handled it somewhat timely I was content More