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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,376 Reviews
Call Service Center (845) 288-1303

4,376 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 25, 2025

Great service. Especially with your representative , Mellissa Tyler. She was polite and informative. Thanks again!! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Mellissa Tyler provided you with excellent service. We’ll be sure to pass along your kind words. Thanks again, and we hope to see you next time!

April 23, 2025

It was just a routine inspection, so nothing unusual I was in and out within the promised amount of time. More

by bluremy
Recommend Dealer
Yes
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear your routine inspection went smoothly and was completed on time. We appreciate you trusting us with your vehicle and look forward to seeing you again for your next visit!

April 23, 2025

I was not there as I was ill but my daughter had a smooth experience filling in for me More

by SOB623
Recommend Dealer
Yes
Employees Worked With
Matthew
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We're so glad to hear that your daughter had a smooth experience in your place. We hope you're feeling better, and if you need any assistance, don't hesitate to reach out. We're here to help!

April 23, 2025

Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 23, 2025

She works with a great team! Judy, the manager Rob, and the whole team are great, informative and helpful More

by ebaecher
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We're so glad to hear that Judy, Rob, and the entire team provided you with great service. We truly appreciate your kind words and are thrilled that you had a positive experience. Looking forward to working with you again in the future!

April 19, 2025

Great service, very professional Very efficient and got my car back to me quicker than I expected More

by CUPIN94
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Apr 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 15, 2025

No communication initiated by dealership. Very poor communication. Quote for work was ridiculously high. Expected more. More

by PATRICIA.FITZGIBBON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

DCH Wappingers Falls Toyota responded

Patricia, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 15, 2025

DCH Wappingers took care of a recall issue and some resulting complications included . Very Satisfied customer! More

by TIM.TOOMEY.H4DTJLNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

DCH Wappingers Falls Toyota responded

Thanks so much for your kind words! We're glad DCH Wappingers was able to take care of the recall and follow-up issues. We truly appreciate your trust and are happy to hear you're a very satisfied customer!

April 13, 2025

Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 13, 2025

Job was done on time and efficiently communicated I was very pleased with the service, as always More

by mpnewsh
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Report | Print
Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear everything was completed on time and communicated clearly. It's always a pleasure to serve you, and we truly appreciate your continued trust and support!

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