DCH Wappingers Falls Toyota - Service Center

The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! informative. The video shared was helpful and greatly appreciated! More

We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More

My visit to Wappingers falls Toyota was a great experience with hospitality and professionalism with the whole staff. Patrick McCarthy was especially great and very personable and very attentive to experience with hospitality and professionalism with the whole staff. Patrick McCarthy was especially great and very personable and very attentive to my needs and wants. More

After purchasing this vehicle in November 23’ , this dealership has dealt with the issues to get it right. I the service team is great. I appreciate it. dealership has dealt with the issues to get it right. I the service team is great. I appreciate it. More

Overall good service. Wait time for vehicle was quite long. Wish this dealership had something in writing regarding recommended services for my particular vehicle.Had to a Wait time for vehicle was quite long. Wish this dealership had something in writing regarding recommended services for my particular vehicle.Had to ask service advisor all this info and write it down.Different dealerships go with different recommended service intervals. Kind of hard to know what’s really necessary at what mileage.Work done on my vehicle was done well. More

I went in with my certified tacoma just bought three months ago & my Check engine light on & bucking in my transmission. I have to admit that I was a little annoyed. The manager, I spoke to ,took me rig months ago & my Check engine light on & bucking in my transmission. I have to admit that I was a little annoyed. The manager, I spoke to ,took me right into service and Judy Deems a Service advisor. She listened to what I said and that it could possibly be a problem from mice. I didn’t want to hear that because of course that wouldn’t be covered under my extended warranty. The mechanic did a very great job of repairing everything and the truck drives excellent. . It turns out that it was a mouse problem, and there was a nest in my engine. They chew through my harness and seals. It was costly , but I have to admit that Judy Deems was right about the mice and that it only shows that you have excellent people working at the service desk and top notch mechanics working there to take care of the any problems that come up. Thank you Bob Karl More

Same as previous review, a lot of talk and nothing getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happen getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happening!! More

Judy Deems was very helpful and expedited my service, and I'm very satisfied with the work done on my car. Thanks. I'm very satisfied with the work done on my car. Thanks. More

Last month Battery died. Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was m Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was miscoded and I was charged $83.00. Then I went in this month for oil change and tire rotation. Was told I had to pay for tire rotation. I have a service contract where this is included. Rep said no and I had to speak to manager which I did. He advised I did have free rotation. Why are the reps trying to rip me off??? I am a loyal customer. Only bring my car to dealership for service. This is how a loyal customer is treated?? Not anymore. I will not do business with Toyota. More

The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in addition to the multi point inspection I was very pleased with the service I received from Wappingers Toyota. More