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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,214 Reviews
Call Service Center (845) 288-1303

4,214 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 10, 2024

Great facility with friendly people. Last time it went great. This time they said they would do a five point inspection but I don’t think they did. The video they sent did not show me an More

by tremors.mortals.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name.
Report | Print
May 10, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 10, 2024

DCH Wappingers has been very helpful with my particular problem. I appreciate all they have done for me especially Rob Sextan the Service Manager! More

by msors
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Sextan
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that DCH Wappingers has been helpful with your particular problem, and we appreciate your kind words about Rob Sextan, the Service Manager. If you have any further questions or need assistance, feel free to reach out. We're here to help!

May 08, 2024

Dealership is very professional and very reliable . It was a pleasure going there. So nice More

by BAVOSOJM365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience! Providing professionalism and reliability is our priority, and we're glad to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future!

May 07, 2024

As Always DCH hit it out of the park. Once again I had an outstanding experience with DCH. My experiences have been so great, I bought my 2023 Tacoma from them a year ago, and I just purc More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and loyalty! We're thrilled to hear that you've had outstanding experiences with us and that you've purchased multiple vehicles from DCH. Your willingness to drive the extra miles speaks volumes about the quality of service we provide. We truly appreciate your business and look forward to serving you again in the future. Enjoy your new Corolla SE!

May 07, 2024

Matt was precise about what time I would be done and made sure everything was perfect with my experience. More

by GFIELDS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mafucci
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May 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We're delighted to hear that Matt provided a precise and perfect experience for you. Your satisfaction is our priority, and we appreciate you choosing us for your automotive needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

May 07, 2024

We were trying to decide between models and had visited several dealers. The sales and finance staff we interacted with were very knowledgeable, kind and patient. They were able to get us into the vehicle More

by 9142137771
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're delighted to hear that our sales and finance staff provided you with knowledgeable, kind, and patient service. It's wonderful to know that we were able to help you find the vehicle you wanted at a fair price. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your business!

May 06, 2024

All went well with my service. Staff was kind and professional and competent. I am happy to be back with this dealership More

by Jyturenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled you had a great service experience with us! Thanks for your kind words about our staff. We're happy to have you back and look forward to serving you again for all your automotive needs. If you need anything else, just let us know!

May 06, 2024

The service is good so far but scheduling definitely needs improvement. We have to wait far too long for an appointment. More

by e213ill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're glad you've had a positive experience overall. We'll work on improving our scheduling to reduce wait times. Your input is invaluable in helping us improve. If you have any other concerns or need assistance, feel free to reach out anytime.

May 06, 2024

I have always had good car service on DCH location in Wappingers and I have been very pleased with the staff whom I dealt with. More

by Clelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Maffucci
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May 07, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear about your positive experiences with our car service at the Wappingers location! Thank you for your continued support and for recognizing the efforts of our dedicated staff. We look forward to serving you again in the future!

May 05, 2024

Tech who performed inspection was excellent. I have to add more words to this so More

by Peter's gal
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech
Report | Print
May 05, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're pleased the inspection went well. Let us know if you need anything else. We look forward to serving you again!

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