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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,213 Reviews

4,213 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 28, 2024

I dropped off my 2022 Toyota Tundra asking the service department to check why my fuel gauge was reading empty well before my fuel tank was actually empty and to please recalibrate. Sticker I had stated I More

by Chiefmatesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
May 28, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 28, 2024

Matthew and the team at DCH Toyota are professional and efficient. I will continue to bring my vehicle there for further maintenance. More

by ACALEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Matthew and our team at DCH Toyota provided professional and efficient service. We look forward to serving you for your future maintenance needs. If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

May 28, 2024

Not in Safire of the way how I was been treated was very poor for the first time in three’s year. More

by TMARVA98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
May 28, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 26, 2024

Was charged a lot more than what I was told online. Let with more issues than when came in More

by RICARDONMOGUEL092200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. Please contact us at (845) 288-0892 if there's anything else we can assist you with.

May 25, 2024

I went in to get my tail light fixed and we found out it was an aftermarket winds and stuff on on the car so we couldn’t do it she told me what we had to do all that and found out what we have to do I did i More

by remalthaner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
May 26, 2024 -

DCH Wappingers Falls Toyota responded

It sounds like our team was able to diagnose the issue with your tail light, even though it turned out to be related to aftermarket parts. We're glad we could provide you with the information you needed, and we look forward to assisting you further when you come back next week. Thank you for choosing us!

May 24, 2024

This is the fourth vehicle I’ve purchased from DCH in Wappingers and it’s been an absolute pleasure. Never a hassle or any problems here. Avi did a great job and is always easy to work with. Great job to More

by mvi51
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

DCH Wappingers Falls Toyota responded

Your continued loyalty to DCH Wappingers is fantastic! It's great to hear that your experiences have been hassle-free, thanks to Avi's excellent work and our entire team's commitment to customer satisfaction. Thank you for sharing this wonderful feedback praising their service.

May 24, 2024

I wish they had tea or snacks. But everything else went well although I waited a bit longer that I was initially told. More

by JOANNAWNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren S.
May 25, 2024 -

DCH Wappingers Falls Toyota responded

While the lack of tea or snacks was unfortunate, it's good to hear that your overall experience went well despite some extra wait time. We appreciate your feedback.

May 24, 2024

We had a positive experience working with Joe DeGroot, our salesman. He was knowledgeable, genial, and a good communicator. More

by WMSGRInnELL
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

DCH Wappingers Falls Toyota responded

Joe DeGroot clearly made a great impression with his knowledgeable, friendly, and communicative approach. It's wonderful to hear your experience working with him was positive. Salespeople like Joe who prioritize expertise and strong customer rapport make all the difference.

May 23, 2024

I bought four Toyota corollas here at dch Wappingers. The cars are great, sales reps great and service dept is great. More

by MISSJENI18.DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and for choosing DCH Wappingers! We're thrilled to hear that you’ve had great experiences with our cars, sales reps, and service department. We appreciate your continued support and look forward to serving you again in the future!

May 22, 2024

Very prompt intake, service and checkout and Lauren is a pleasure to deal with. All in all, an above board service experience. More

by Robin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
May 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're pleased to hear that you had a prompt and pleasant experience, and that Lauren was a pleasure to deal with. We're committed to providing above-board service every time.

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