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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,376 Reviews
Call Service Center (845) 288-1303

4,376 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 13, 2024

Staff I had contact with knew what they were doing and all were friendly and polite. Service was timely and car is running well. More

by JANICER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?? I'm not good with names.
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Oct 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that our staff was knowledgeable, friendly, and polite. It's great to know that you received timely service and that your car is running well. We appreciate your support and look forward to assisting you again in the future!

October 12, 2024

Judy Deems was extremely helpful. Took good care of me and my vehicle. Truck was out on time and looked good. More

by PEANGELUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

DCH Wappingers Falls Toyota responded

We’re so glad to hear that Judy took excellent care of you and your truck! It’s great to know your vehicle was ready on time and looking good. Thank you for your kind words, and we look forward to seeing you again!

October 12, 2024

I made an appointment because I got an alert in my car that I needed an oil change. I got to my appointment and the young man at the desk was shocked when I said I needed an oil change, the alert is still More

by MARISAP092801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 11, 2024

Great work. Professionalism throughout.., Quick turnaround. Great value. Work done in a timely manner. Would recommend to my friends. More

by VENABLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that you experienced professionalism and quick turnaround with great value. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

October 11, 2024

Great update for the status of my car. It was very fast and I was able to drop it off. More

by MISS.KERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Oct 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that you received a great update on your car’s status and that the drop-off process was quick and easy. We appreciate your support and look forward to seeing you again!

October 10, 2024

Everything was great so far. Don't have to wait a long time. Always have update when you are waiting More

by Cheng Peng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

I’m glad to hear everything has been going well! It’s great that you’re getting timely updates while you wait. If you have any other feedback or questions, feel free to share!

October 10, 2024

The place is kept clean, the service was fast, and the customer service was good. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you found the place clean and enjoyed the fast service and good customer care. We appreciate your feedback and hope to see you again soon!

October 10, 2024

Professional service and maintenance really pleased with tech trouble shooting Judy in service was really great More

by ELIZABETHPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear that you were pleased with the professional service and that Judy provided excellent troubleshooting support. We’ll be sure to pass along your kind words to her! If you need anything else, just let us know.

October 09, 2024

Matthew M. helped me there and he was great! He was quick, friendly and well spoken. I got an appointment that day and was in and out in pretty good time. More

by Judy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucc
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Matthew provided you with quick and friendly service. It’s great to know you were able to get an appointment and have a smooth experience. We appreciate your support and look forward to seeing you again!

October 09, 2024

Excellent, clear communication. Felt like my needs were addressed and my concerns heeded. Two thumbs up! More

by Corradk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re delighted to hear that you had an excellent experience with clear communication and that your needs and concerns were addressed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

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