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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,213 Reviews

4,213 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 08, 2024

Outstanding service, Matt was great. We are very happy with DCH. Service was prompt and Matt was informative and honest. More

by featherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Matt provided you with outstanding service. We take pride in our team's ability to deliver prompt and informative service while maintaining honesty and transparency. If you ever need anything else, please don't hesitate to reach out.

June 07, 2024

My service visit was prompt, professional, and efficient. I was also given a video of my service inspection. Thank you for your services. More

by Neat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your service visit was prompt, professional, and efficient. It's great to know you appreciated the video of your service inspection. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!

June 06, 2024

They are a group of professionals that make you feel like family, they really help you in getting the car you need and the car you can afford. More

by La Bendecida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marsh
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're thrilled to hear that our team made you feel like family and helped you find the perfect car within your budget. Your satisfaction means everything to us!

June 06, 2024

They have always been very helpful and efficient. Even for regular maintenance car has come back clean and I like the short videos they send out. More

by tfowlerusa
Recommend Dealer
Yes
Employees Worked With
Judy Dean
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear about your positive experiences with us! Providing helpful and efficient service, along with ensuring your car comes back clean, is always our goal. We're glad you appreciate the short videos we send out as well. Thank you for your continued trust and support!

June 06, 2024

Mathew is the best. ..always professional and prompt. He does his best to help the customer which is refreshing given my experience at other dealerships. Thank you. More

by jtravler52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

"Thank you for your kind words! We're thrilled to hear that Mathew provided you with professional and prompt service. We strive to go above and beyond for our customers, and we're glad to hear that Mathew's dedication made a positive impact on your experience. We truly appreciate your feedback and your trust in us."

June 06, 2024

Matthew is always alert, friendly, responsive, knowledgeable, quick to explain clearly, He is the best at his job! More

by WAYNE.LAVENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your glowing review! We're thrilled to hear that Matthew consistently provides excellent service, showcasing his alertness, friendliness, responsiveness, and knowledge. We're lucky to have him on our team, and we appreciate your recognition of his exceptional skills. Your satisfaction is our priority, and we look forward to serving you again!

June 05, 2024

Very professional and helpful staff. And service was top notch. I highly recommend and visit and give a try. More

by PHILIPHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We're delighted to hear that you found our staff professional, helpful, and that you enjoyed top-notch service. We appreciate your feedback and look forward to welcoming you back. If you need anything else, please don't hesitate to reach out.

June 04, 2024

The service was excellent. i would recommend this dealer to my family and friends.It was pleasant doing business. More

by FELPAG0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that your experience at DCH went smoothly! It's wonderful to know that everyone you interacted with was friendly, helpful, and knowledgeable. Thank you for your kind words, and please don't hesitate to reach out if you need anything else. We appreciate your business!

June 04, 2024

Needed a tire replaced. They didn’t have that tire in stock, so had to order it. I thought they would call me when they got it, but they didn’t. I had to call them. When I c More

by SCOTTFROMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
Jun 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We're sorry for the communication lapse regarding your tire order. We're glad to hear that once you called, we could quickly replace your tire. We appreciate your feedback and will work on improving our communication. If there's anything else we can do for you, please let us know.

June 04, 2024

They are really good and professional,excellent attention and very clear communication I’m so happy for chose Toyota dealers DCH Wappingers Falls Toyota see you soon More

by VICTORTEJEDA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren fusaro
Jun 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team professional and our communication clear. We're glad you chose DCH Wappingers Falls Toyota and are happy with your experience. We look forward to seeing you again soon!

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