DCH Wappingers Falls Toyota - Service Center

Professional quick service as usual. They immediately greeted instructed etc. friendly as well. I’m not sure who I spoke with masks for safety prevented close look. I was very pleased. greeted instructed etc. friendly as well. I’m not sure who I spoke with masks for safety prevented close look. I was very pleased. More

Took Great Care During this pandemic, I was surprised to know DCH was still servicing vehicles. When I arrived I was thoroughly impressed with the service team's resp During this pandemic, I was surprised to know DCH was still servicing vehicles. When I arrived I was thoroughly impressed with the service team's respect and use of appropriate behaviors. My truck was disinfected upon arrival and then again right before I got back in. More

Good Service Very happy w/ service, but although I gave coupon when I dropped off car, the coupon was not applied against the bill. I had to ask to have it appli Very happy w/ service, but although I gave coupon when I dropped off car, the coupon was not applied against the bill. I had to ask to have it applied and it took 15 minutes to correct the bill. More

Great service but wait time too long Service was great as usual, however the wait time was too long, especially since it did not appear to be particularly busy wit lots of customers and t Service was great as usual, however the wait time was too long, especially since it did not appear to be particularly busy wit lots of customers and the maintenance performed has been done considerably faster in the past More

Michael from service was very courteous and efficient. He made my appointment quickly and answered all of my questions patiently. I will definitely visit again. made my appointment quickly and answered all of my questions patiently. I will definitely visit again. More

Absolutely LOVE dealing with DCH— from the time I bought the car 3 years ago through oil changes and inspections. The place runs like clockwork and every member of the staff is friendly and accommodating! T the car 3 years ago through oil changes and inspections. The place runs like clockwork and every member of the staff is friendly and accommodating! Thanks for caring for me and my car! More

Wait times Honestly everything about this place is good except wait times and pricing! I am never in and out of here in a reasonable time frame I dropped my car Honestly everything about this place is good except wait times and pricing! I am never in and out of here in a reasonable time frame I dropped my car off and had an appointment for 9:30 my car wasn't done until 3:00pm I also had to call there my self 3 times to get an update! what is the point of an appointment if its going to take all day anyway! also why does it take the whole day for an oil change and tire rotation, I understand that my check engine light was on as well but I know you can find the problem fast and at least notify me of the problem it still shouldn't take 5 1/2 hrs to complete. Any service I receive there is always 2 or more hours for my car to be done and I usually have to ask what the updates are! More

Great service. This is why my wife and I keep getting vehicles from your dealership. Keep up the good work. Thank you for a pleasant experience vehicles from your dealership. Keep up the good work. Thank you for a pleasant experience More

Thanks DCH Service Dept. Special thanks to Evin for a quick turn around, and chasing down an electrical gremlin!!...and also to Melissa for keeping me up to date! Special thanks to Evin for a quick turn around, and chasing down an electrical gremlin!!...and also to Melissa for keeping me up to date! More

Currently having my Tundra towed for driver's side emergency brake completely locked up. Was told it was repaired less then 1 week ago. Maintenance required soon message came on the next morning afte emergency brake completely locked up. Was told it was repaired less then 1 week ago. Maintenance required soon message came on the next morning after picking my truck up. I doubt it was ever even serviced before I purchased it on 2/29. Truck covered in mud when I picked it up, dropped off spotless. Wiper blades shot. Whoever put my inspection sticker on must have been covered in grease. Piller panel all stained up and discusting. This has been such a rough few weeks here besides what's going on with my truck. I was so proud to finally buy a nice daily driver truck, and now I am stuck with multiple problems, and a 5 year platinum warranty that seems to not be worth spit. I've owned almost only Toyota for most of my life, and I think this is gonna be it. What a terrible way to fall out of love with a brand... This sux!! More