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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,334 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,334 Reviews of DCH Wappingers Falls Toyota - Service Center
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May 25, 2020
Dealership very clean with courteous staff,was in and out in great time.would recommend my friends and family anytime,also great coffee, just need bagels . in great time.would recommend my friends and family anytime,also great coffee, just need bagels . More
by LIONELAMAPP
Verified CustomerEmployees Worked With
Mike Giordano
May 23, 2020
ONE Great Employee On Wednesday, May 20th, Mr. Cimorelli, resolved a problem caused by the previous male service rep (who kept me waiting for hours on Monday, May 18th, On Wednesday, May 20th, Mr. Cimorelli, resolved a problem caused by the previous male service rep (who kept me waiting for hours on Monday, May 18th, for an inspection). Mr. Cimorelli is the person I was supposed to have had on Monday, but the other male rep decided to take over, without identifying or introducing himself (with the mask on, it was not clear that he was NOT Cimorelli). This other male rep had kept me waiting for hours on Monday while hundreds of dollars of services I had not anticipated doing that day were done and he did not communicate with me about the long delay. I was late for an appointment and the inspection did not get done. This other male rep on Monday indicated I could come back on another day and there would be no charge for the inspection. I had to make 2 trips to Toyota to get the inspection done. That is why I returned on Wednesday. The female rep. on Wednesday morning, was curt and not inclined to listen to me. Mr. Cimorelli discouraged me from driving away. He listened and he made things right. Mr. Cimorelli is a professional with excellent interpersonal and communication skills. More
by Anna73
Employees Worked With
Michael Cimorelli
May 20, 2020
85K service of Prius Had trouble getting a ride back home because the driver of the Courtesy car was not on duty. No Loaner either. Then they didn't replace the burnt ou Had trouble getting a ride back home because the driver of the Courtesy car was not on duty. No Loaner either. Then they didn't replace the burnt out headlight, as I had requested. For $896, is it unreasonable to ask for a bit extra? Several of the assistants were not wearing their masks. Don't they know this is important? More
by HELGAWOLIN
Employees Worked With
Kathleen
May 18, 2020
Great service Good reminders, quick service. I was contacted several times to remind me of scheduled maintenance. Dealership was nicely furnished, social distanc Good reminders, quick service. I was contacted several times to remind me of scheduled maintenance. Dealership was nicely furnished, social distancing was implemented, service was relatively fast. More
by dwaynejm
Employees Worked With
Shelby Lenahan
May 16, 2020
Always GREAT SERVICE Service REP.'s always make you feel like VALUED CUSTOMER. The atmosphere is WELCOMING and RELAXING. It's nice to know that my CAR (CLEO CAROLLA) is in Service REP.'s always make you feel like VALUED CUSTOMER. The atmosphere is WELCOMING and RELAXING. It's nice to know that my CAR (CLEO CAROLLA) is in good hands. Service Representative EVIN was informative and explained all the comments and service that was done for CLEO CAROLLA. Thank You for the SUPERB SERVICE. More
by SILS519
Employees Worked With
Evin Calderon
May 15, 2020
The service rep was very efficient and patient he was an attentive listener,and skillful at what he does. I would recommend this young man.Job well done. attentive listener,and skillful at what he does. I would recommend this young man.Job well done. More
by egeorgebutch
Employees Worked With
Mike Giordano
May 14, 2020
Staff needs to do better. I had an appointment for12:15. I pulled up to service door and I didn’t open. I waited for a few minutes and then honked the horn. Nothing. I saw an e I had an appointment for12:15. I pulled up to service door and I didn’t open. I waited for a few minutes and then honked the horn. Nothing. I saw an employee who walked by the door , didn’t acknowledge or open the door. I continued to wait. Another care pulled up to the other door and and was immediately let in. Really? So I pulled up to that door and that door opened. I was halfway in the opening and got out to address the issue. I was met by the employee who previously ignored me and asked why they didn’t open the door. She arrogantly stated that she thought I was on the phone and didn’t want to come I . What? Yeah I normally idle my car in front of service centers for shizzs and giggles. When I explained I wasn’t she got pissed and said how was I supposed to know what you were doing? Seriously....this was a crappy and uncalled for response.Toyota what say you for treating this customer like crap? More
by pjk94
Employees Worked With
May 13, 2020
Great service, freindly people and no long waiting times Every time I bring in my 2018 RAV 4 for service, whether it is a check up or to repair some damage that has been done to it, I couldn't ask for better Every time I bring in my 2018 RAV 4 for service, whether it is a check up or to repair some damage that has been done to it, I couldn't ask for better service, friendlier people, or more timely repairs. My husband and I have identical cars except for the colors – that is how much we love the cars, and we always deal with Evin Calderone, who is smart, polite and very experienced. He explains everything to me in a manner I can understand an leaves no loose ends. We have been buying/leasing cars at DCH Wappingers Falls Toyota since 2006 and are dedicated customers. More
by Chris
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie
May 07, 2020
service every time I have work done everyone is pleasant and informative. very helpful in providing info on reasons forbsevicing alternatives and options, inc every time I have work done everyone is pleasant and informative. very helpful in providing info on reasons forbsevicing alternatives and options, including costs. nkeep up the good work. More
by vincent_marrone
Employees Worked With
Evin Calderon, Allison Croshier, Alicia Verven
May 06, 2020
Great prompt professional service. Very clean. We have been customers for twenty years. We will continue to be with DCH Toyota for many more years to come. been customers for twenty years. We will continue to be with DCH Toyota for many more years to come. More
by vlamcat
Employees Worked With
Donna Nuesslein
