DCH Wappingers Falls Toyota - Service Center

You have to call a month in advance to get an appointment. Even if I want to get regular maintenance, I have to call at least 30 days in advance. Work quality is amazing, but GETTING a reasonable appointment. Even if I want to get regular maintenance, I have to call at least 30 days in advance. Work quality is amazing, but GETTING a reasonable appointment date is ridiculous! More

They were very help full and there were no extra cost added at the end everything was transparent. Also love the videos of my car showing parts wear. added at the end everything was transparent. Also love the videos of my car showing parts wear. More

Very friendly and helpful, made me feel comfortable. My car is so smooth now. !!!thanks. My car is so smooth now. !!!thanks. More

The whole situation start to finish is honestly never great. I never leave thinking wow I am so happy to have gotten my car here. The guys who tag the cars, do the minimum, Judy is lovely so I will give great. I never leave thinking wow I am so happy to have gotten my car here. The guys who tag the cars, do the minimum, Judy is lovely so I will give that much, but I’ve brought my car in twice for the same problem and they can see that the lights come on but since they can’t replicate it, nothing is done and no solutions offered. It seems more like a factory of pushing vehicles out, than caring about the customer and the customers safety. More

Responsive, respectful, helpful service department. Eager to help sales force. My service appointment was on time and done quickly. Eager to help sales force. My service appointment was on time and done quickly. More

My dealer Thomas was very helpful keep me informed, while i waiting services was done quickly and car is running as it should be over all good job done. i waiting services was done quickly and car is running as it should be over all good job done. More

Friendly, efficient and punctual service experience. They did what they said they would do, when they said they would. They did what they said they would do, when they said they would. More

I ordered 2 replacement keys for a 2019 sequoia that needed to be programmed. I was told if I purchased two keys at the same time the programming both for the 170. Tried many times to call and make an needed to be programmed. I was told if I purchased two keys at the same time the programming both for the 170. Tried many times to call and make an appointment but no answer, and tried different options over couple days. My wife had to drive there and then was met with attitude. Took 2 weeks to get an opening. At the appointment I was told it was 170 for each key which I asked why as it should be quick. I was told an hour each it takes. It took about a half hour and when I got my car back after the nys inspection I was told it did take a long time which I informed her that the video you sent me the tech said he just completed the programming. I asked if I can be charged to one fee and they said they have to book by the book vs actual time otherwise their techs will take 6 hours to do the job. Anyway, I purchased my car there and now reminded again why I don’t get service there. Service and $340 to program keys is unacceptable More

Very helpful staff and good customer service, but I was quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the error code on my check engine light coming into the service. More

Loren (not sure I have name correct. ) service advisor pretty lady was great explained issues and price ) service advisor pretty lady was great explained issues and price More