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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 02, 2022

Zion, the salesman that I bought my car from was very helpful and followed through with ever detail. I had my car serviced and they were very friendly and helpful. More

by JSCHAFF116
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Zion Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 01, 2022

It was a pleasure dealing with Josh Johns. He helped me with everything. He was so professional, courteous, helpful and he just has a great way about him. He should be the manager and model fo More

by LITTLEGIANT2005
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know Josh went above and beyond to assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again in the future!

December 01, 2022

They're Fast, personable, intentional, reliable and courteous. Stoo going where I bought the car because of their work. More

by Sergeanttameka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 01, 2022

Excellent customer service. Everyone there was courteous, friendly and respectful, and ensured that my car was serviced in a timely manner. More

by fclutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 01, 2022

Very clear explained everything and sent a video Well done by All Danial was Great More

by Psheehan2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Jagielski
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 01, 2022

I was very happy with my visit. It was a comfortable waiting room and professional staff. More

by BSUTCLIFFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

November 29, 2022

I am deeply disappointed that I had to wait over 1& 1/2 hours to be told that my head light repair was going to be 1450.00. Why is there no replacement LED head lights? I will not be back for service un More

by LAC08704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
Nov 30, 2022 -

DCH Wappingers Falls Toyota responded

Dear LAC08704, Mr. or Mrs. Carey Reviews are very important to us, and we encourage all our customers to rate us. It gives us the opportunity to measure our business and grow. These are things we really care about. With that, this review is completely unfair. You failed to mention that your vehicle was in an accident (confirmed by carfax) and doesn't even have factory parts. This would have also saved us time when diagnosing your issue with the lights. It's also something that the dealer, or Toyota has no responsibility to whatsoever. Maybe the shop that installed these sub-par parts will stand behind their work. best, Benjamin Carlson Fixed Operation Manager 845-296-4261

November 29, 2022

From beginning to end Wappingers Toyota was fantastic. My service rep Matt was just the same. I will def be going back for future service and our future car. Thank you More

by fbucc26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

fbucc26 responded

Fantastic!

November 29, 2022

Salesperson was very kind and helpful, but I had to chase him around for updates. Being told 3 days in a row to expect a call from the finance manager and never getting that call is a little frustrating afte More

by ACATALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 27, 2022

One problem I had was the paperwork (so far). I only received parts of it and no copies for myself were included in the package sent. The information I requested about transportation of the car w More

by JEKALETA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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