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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,209 Reviews
Call Service Center (845) 288-1303

4,209 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 11, 2024

Great work. Professionalism throughout.., Quick turnaround. Great value. Work done in a timely manner. Would recommend to my friends. More

by VENABLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that you experienced professionalism and quick turnaround with great value. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

October 10, 2024

Professional service and maintenance really pleased with tech trouble shooting Judy in service was really great More

by ELIZABETHPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear that you were pleased with the professional service and that Judy provided excellent troubleshooting support. We’ll be sure to pass along your kind words to her! If you need anything else, just let us know.

October 10, 2024

Everything was great so far. Don't have to wait a long time. Always have update when you are waiting More

by Cheng Peng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

I’m glad to hear everything has been going well! It’s great that you’re getting timely updates while you wait. If you have any other feedback or questions, feel free to share!

October 10, 2024

They were very professional and cordial They listened to the customer and worked to get the best results More

by cyril.staubyn51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew maffucci
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that our team was professional and attentive. Listening to our customers is a priority, and it’s great to know that you felt valued. If there’s anything more we can do for you, just let us know!

October 10, 2024

The place is kept clean, the service was fast, and the customer service was good. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you found the place clean and enjoyed the fast service and good customer care. We appreciate your feedback and hope to see you again soon!

October 09, 2024

I like that they took the time to take a video to show me what they were inspecting More

by TWOGR8GRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that you appreciated the video inspection—it’s a great way for us to keep you informed about your vehicle. If you have any other thoughts or questions, feel free to reach out. We’re here to help!

October 09, 2024

Judy Deems is a great Service Advisor. She explained the process, and followed up on all points. More

by tiocl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re glad to hear that Judy provided you with excellent service and clear explanations throughout the process! Her dedication to following up is truly appreciated. If you need anything else, don’t hesitate to reach out!

October 09, 2024

Matthew M. helped me there and he was great! He was quick, friendly and well spoken. I got an appointment that day and was in and out in pretty good time. More

by Judy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucc
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Matthew provided you with quick and friendly service. It’s great to know you were able to get an appointment and have a smooth experience. We appreciate your support and look forward to seeing you again!

October 09, 2024

Excellent, clear communication. Felt like my needs were addressed and my concerns heeded. Two thumbs up! More

by Corradk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re delighted to hear that you had an excellent experience with clear communication and that your needs and concerns were addressed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

October 08, 2024

It was a fabulous experience. . Judy in customer service explained the whole process, arranged for me to be driven home and brought back the next day. I was impressed by the serv More

by shirley.dahlgren
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy
Report | Print
Oct 08, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear about your fabulous experience! Judy and our service team strive to provide exceptional care, and it’s wonderful to know that their efforts made such a positive impact. We’re here for you if you need anything in the future. Thanks for sharing your experience with us!

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