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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 19, 2024

Matthew was very helpful in keeping me updated and explaining to me what was going on with my car More

by TESSAS0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Matthew provided great service and kept you informed throughout the process. We appreciate your trust and look forward to assisting you again!

December 19, 2024

Speedy service , polite and respectful young man service with a smile. He deserves a raise. More

by Cleoqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a great experience with our team. We truly appreciate your feedback and will be sure to pass it along to recognize the young man who assisted you. 😊

December 19, 2024

I love DCH. I bought 4 cars from there. I won't go anywhere else. More

by rochellelynn2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty! We're thrilled to hear you've had such great experiences with us. We look forward to helping you with your future car purchases!

December 19, 2024

I purchased 4 runners a months ago and tried to call for the start engine key order never answers the phone call and never call back what kind of business are you doing they don’t care customers at all More

by hlaing1star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce
Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 17, 2024

I want to thank DCH for the exceptional service and particularly Lauren Fusaro helping me with the process. She kept me up to date while waiting and made the day more pleasant! She's a sweet heart! Tha More

by JMINGLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Lauren was able to assist you and make your day more enjoyable. She's definitely a valued member of our team, and we'll be sure to pass along your compliments to her.

December 14, 2024

Very efficient and caring. Excellent service on a very timely schedule. On was blown away by there efficiency. Lauren was excellent and caring! More

by jcgrauercharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear Lauren and our team provided efficient and caring service. We look forward to serving you again!

December 13, 2024

The staff was super friendly and welcoming. They answered any of my questions (Which was probably a lot because this was my first time working with a dealership) the sales associate even took t More

by RJ
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your wonderful experience! We're thrilled to hear that our team made your first dealership experience smooth and enjoyable. It's great to know that they took the time to answer all your questions and provide a tour. We appreciate your recommendation and look forward to helping your friends and family in the future!

December 12, 2024

Very good service received will return for future servcie on my vehicle. Thank you for the attention. More

by BL160BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear you had a great service experience and appreciate your trust in us. We look forward to assisting you with your vehicle’s needs in the future!

December 11, 2024

I am satisfied with service . Staff was efficient and respectful. The car was ready before promised time. More

by Tykhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're thrilled to hear that you were satisfied with our service. It's great to know that our staff was efficient and respectful, and that your car was ready ahead of time. We truly appreciate your business and look forward to serving you again in the future!

December 11, 2024

Thank you so much to Melissa Sinapi for all her help with purchasing my new RAV4. Melissa is a true professional and I cannot express my appreciation to her for having so much patience and taking so much tim More

by KARENSTROH1
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel, in Finance
Dec 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your amazing experience! We’re thrilled to hear how Melissa Sinapi went above and beyond to make your RAV4 purchase smooth and stress-free. Her professionalism, patience, and attention to detail truly shine, and we’re so glad she was able to guide you through the process. A big shoutout to Daryl Callahan and Daniel Sweeney as well for their contributions to your positive experience. Your recommendation means the world to us, and we’re grateful for the opportunity to assist you. Enjoy your new RAV4!

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