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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews
Call Service Center (845) 288-1303

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 18, 2025

Service took way much longer than I was told it would, and the service department were very eager to try and upsell additional services. More

by ewb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 18, 2025

Courteous, reliable, Hospitable. Reasonably priced as well. Can't say enough about this Dealer. Would recommend them in a heart beat. Thank you for your service. More

by bowen0217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience with us. Providing courteous, reliable service at a reasonable price is always our goal, and we truly appreciate your trust. We look forward to serving you again in the future!

January 17, 2025

Have never had an issue bringing my car in for service. The dealership is very thorough with identifying any issues, thoroughly discuss any recommendations and I always leave satisfied. More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in our service department! We’re so glad to hear that your experiences have been positive and thorough. Our goal is always to ensure you leave satisfied, and we appreciate your kind feedback. We look forward to serving you again in the future!

January 17, 2025

She was very helpful and kind on the phone. She helped me understand what was going on with my car. More

by cdenniston23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that she was helpful and kind, and that she took the time to explain everything about your car. We truly appreciate your feedback and are here to assist you anytime you need!

January 17, 2025

Matt M. And John, the tech did an outstanding job could not be more satisfied with the work More

by LENTGREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Maffuci
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Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Matt M. and John exceeded your expectations with their outstanding work. We truly appreciate your feedback and are thrilled you're satisfied with the service. We look forward to assisting you again in the future!

January 17, 2025

They are very professional people the work finishes before the time that they said, happy with the service. More

by Edin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism and timely service. Our team works hard to exceed expectations, and we're glad we could make your experience a positive one. We look forward to serving you again!

January 16, 2025

First service at Toyota and my appointment was a pleasure. Lauren the service coordinator was a pleasure friendly, professional and listen to my issues. Waiting room was nice, clean and comfortable. More

by Mosulmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Lauren made your first service appointment a pleasant one and that you enjoyed our comfortable waiting area. We appreciate your feedback about appointment scheduling and will work to improve this for future visits. We look forward to seeing you again!

January 16, 2025

Well this was the best of all time Matthew Maffucci makes the appointment for me 👍🏿to Matt More

by bluebery2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Matthew Maffucci made your experience the best one yet. We truly appreciate your kind words and look forward to assisting you again soon!

January 16, 2025

Dealership was very clean, plenty of snacks and complimentary. Tea and coffee. Nice waiting area And hardworking employees More

by saulriverajr.212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad you enjoyed the amenities and had a positive experience. We truly appreciate your kind words and look forward to welcoming you back soon!

January 16, 2025

It was my first time at this dealer as a new Toyota owner and I had so many questions - people were nice but I guess I was hoping for someone who had time to sit one on one with me. I felt like I was annoyin More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

DCH Wappingers Falls Toyota responded

Heidi, thank you for sharing your experience with us! We apologize if you felt rushed and didn’t receive the one-on-one time you were hoping for. We truly value your questions and want to ensure you're comfortable and informed. We appreciate the thoughtful gesture with the Dunkin' Donuts—our team definitely appreciated it! Please don’t hesitate to reach out if you have any more questions or need further assistance. We’re here to help!

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