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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews
Call Service Center (845) 288-1303

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 24, 2025

The service was prompt and the work performed was communicated promptly. All team members were polite, friendly and answered any questions I had. More

by khdcpa
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our team. We strive to provide prompt service and clear communication, and we appreciate you taking the time to share your feedback. We look forward to serving you again!

January 24, 2025

Thomas was very professional, efficient and he provided great customer service experience. I would highly recommend Thomas! More

by Onebacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Thomas provided you with such a great customer service experience. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to serving you again in the future!

January 24, 2025

Always friendly, courteous and professional. Im always kept apprised of each step of my car's maintenance. Great service! More

by woolleylady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that you’ve had a positive experience with our team and that you feel well-informed throughout your car's maintenance. We truly appreciate your trust and look forward to continuing to provide great service!

January 23, 2025

Courteous and professional. Answered all my questions. Went above and beyond to make us satisfied with our purchase More

by MYMACMIND
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jan 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was able to answer all your questions and go above and beyond to ensure your satisfaction. Your feedback means a lot to us, and we truly appreciate you choosing us for your purchase. If you need anything else, we’re always here to help!

January 22, 2025

Poor service. We came in for an oil change and tire rotation and BOTH front hub caps were not properly re-secured. One pothole or speed bump and we would have los More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 21, 2025

They were all so nice and helpful with my service! They were also super quick More

by NICOLEGRANATA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and that we could provide fast and helpful service. We look forward to serving you again!

January 21, 2025

Joe Degroot is the reason I came back to this dealership. He is a pleasure to deal with and very knowledgeable More

by GMMB1970
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Joe made such a positive impression and helped bring you back to our dealership. We truly appreciate your feedback!

January 21, 2025

Judy was very helpful when I brought my car in. Judy was very attentive to listening to my concerns. In fact I have never had a bad experienced a bad encounter at DCH. Lauren also helped me with More

by Terrytsnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that Judy and Lauren were able to assist you with your car and address your concerns. We truly appreciate your kind words and are proud to have such dedicated employees on our team!

January 21, 2025

I bought my first car back in April 2024 but was unfortunately totaled my car in November. The dealership and Avi were so helpful in getting me back in a safe car and answered all my questions along More

by MMARSHALL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

DCH Wappingers Falls Toyota responded

We’re so sorry to hear about your car, but we’re glad Avi and the team could help you find a safe replacement! Thank you for sharing your experience, and we’re always here to assist with any questions you may have. Wishing you safe travels in your new car!

January 18, 2025

All were attentive to my needs,answered my questions thoroughly. Appreciated the video very much. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was attentive to your needs and provided thorough answers to your questions. We’re happy the video was helpful as well. Your satisfaction is important to us, and we truly appreciate your feedback!

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