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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,181 Reviews
Call Service Center (845) 288-1303

4,181 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 21, 2024

It starts when you enter the Toyota dealership. Everybody is very cooperative from the desk to the mechanics and I really enjoy the video that they show what’s going on with your car and your tires More

by OCERAROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so happy to hear that you had such a positive experience with our team. It's great to know that you enjoyed the video and found it helpful in understanding the condition of your truck. We're grateful for your trust in us and look forward to continuing to take care of your vehicle's needs in the future!

December 21, 2024

Kurt was a wonderful and knowledgeable car dealer at DCH. Very friendly and able to answer all of my questions. More

by Corolladriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're so glad to hear that Kurt provided you with such a positive experience. His friendly and knowledgeable approach is exactly what we strive for, and we're thrilled he was able to answer all your questions. We appreciate your feedback and look forward to assisting you again in the future!

December 21, 2024

Courteous, easy explanations. Clean waiting area. All the staff encountered was very pleasant. Thank you. More

by rralphjhafnner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's great to know that our team provided clear explanations and that you were comfortable in our clean waiting area. We truly appreciate your feedback and look forward to serving you again in the future!

December 20, 2024

Great experience with the sales team and our sales manager was very helpful and the sales man was great thanks for a great experience More

by brionsresto
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our sales team. We appreciate your feedback and look forward to assisting you again in the future!

December 20, 2024

Quick work, efficient and the price was reasonable for the amount of work that was done. More

by BUTWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci - five stars
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Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you were satisfied with the service and pricing. We look forward to serving you again!

December 20, 2024

Vr ok ofif u r askinc 4 azfavokrr. @-4if Uruzgan parking afavor do notmaukë rijles ok 4 More

by jdasgold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review!

December 19, 2024

Matthew was very helpful in keeping me updated and explaining to me what was going on with my car More

by TESSAS0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Matthew provided great service and kept you informed throughout the process. We appreciate your trust and look forward to assisting you again!

December 19, 2024

Speedy service , polite and respectful young man service with a smile. He deserves a raise. More

by Cleoqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a great experience with our team. We truly appreciate your feedback and will be sure to pass it along to recognize the young man who assisted you. 😊

December 19, 2024

I love DCH. I bought 4 cars from there. I won't go anywhere else. More

by rochellelynn2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty! We're thrilled to hear you've had such great experiences with us. We look forward to helping you with your future car purchases!

December 19, 2024

I purchased 4 runners a months ago and tried to call for the start engine key order never answers the phone call and never call back what kind of business are you doing they don’t care customers at all More

by hlaing1star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce
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Dec 20, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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