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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,496 Reviews
Call Service Center (845) 288-1303

4,496 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 26, 2025

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2025 -

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

September 26, 2025

Great attention to service! My service advisor Matthew did a great job keeping me informed about the work being done and arranged a ride for me to get lunch, and then return. More

by halldavid47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Matthew kept you well informed and made sure you were comfortable during your visit. We’ll be sure to share your kind words with him.

September 26, 2025

I've been going here for about 20 years. Wouldn't think of going anywhere else More

by NANANN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for being such a loyal customer over the past 20 years! We truly appreciate your trust and support and look forward to continuing to serve you for many more years to come.

September 25, 2025

Reliable informative and helpful. I’ve never had any issues since coming to this dealership More

by chrisdimaggio89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

DCH Wappingers Falls Toyota responded

We're so glad to hear that you've had a consistently positive experience with us. Providing reliable, informative, and helpful service is exactly what we strive for, and it's great to know we've earned your confidence. We look forward to continuing to serve you!

September 25, 2025

Toyota wappingers fall Dealer provides excellent service and advise. Overall experience has been good and would recommend to others. More

by BMZ1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had an excellent experience with our team. We truly appreciate your recommendation and look forward to serving you again.

September 25, 2025

Dealership communicated efficiently, was thorough and exceeded my expectations with respect to time and value. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

DCH Wappingers Falls Toyota responded

We're so pleased to hear that our team exceeded your expectations in both time and value. Efficient communication and thorough service are top priorities for us, and it’s great to know that came through in your experience. We truly appreciate your support and look forward to serving you again in the future!

September 22, 2025

Selling vehicles that need repair isn't good business. never again will I deal with this vehicle group More

by jesse.bell327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I bought the vehicle online through Drive Away
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Sep 22, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 21, 2025

Generally a good experience ths far They were responsive when l had questions regarding warranty coverage. More

by MARIANTHE.PELLERITO
Recommend Dealer
Yes
Employees Worked With
Bryce
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Sep 21, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our team was responsive in addressing your warranty questions, and we look forward to continuing to provide you with a positive experience.

September 20, 2025

Prompt, professional, service done timely and without any dilemmas, battery recall issue addressed without charge More

by Peachy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear your service was handled promptly and professionally, and that the battery recall was addressed smoothly at no cost. We appreciate your feedback and look forward to assisting you again.

September 19, 2025

Lauren was awesome! She made sure that parts were on hand and she kept me updated on the status of my vehicle. I appreciated her kindness. More

by LLmadison4750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear Lauren provided you with excellent service and kept you updated throughout the process. We’ll be sure to share your appreciation with her. We look forward to serving you again!

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