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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews
Call Service Center (845) 288-1303

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 15, 2025

No communication initiated by dealership. Very poor communication. Quote for work was ridiculously high. Expected more. More

by PATRICIA.FITZGIBBON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

DCH Wappingers Falls Toyota responded

Patricia, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 15, 2025

DCH Wappingers took care of a recall issue and some resulting complications included . Very Satisfied customer! More

by TIM.TOOMEY.H4DTJLNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 13, 2025

Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 13, 2025

Job was done on time and efficiently communicated I was very pleased with the service, as always More

by mpnewsh
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear everything was completed on time and communicated clearly. It's always a pleasure to serve you, and we truly appreciate your continued trust and support!

April 12, 2025

They were so friendly feel like home when I take my car there. Nice business place. They do good work and my car More

by rashawn.gooden02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear you feel at home when visiting us. It means a lot to know you trust us with your car and appreciate the work we do. We look forward to welcoming you back!

April 12, 2025

All the employees I interacted with were both kind and professional and the waiting area was pleasant. More

by jpassuntino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're glad to hear that our team made a positive impression and that you found the waiting area comfortable. We truly appreciate your feedback and look forward to seeing you again!

April 11, 2025

On the day of the service, I had a coupon which I forgot to mention at the time of the service was being performed. My take-in person also failed to ask me if I had any coupons. When I arrived home, half More

by Pritam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we're sorry for the inconvenience you experienced. We strive to make every interaction as smooth as possible, and we understand how frustrating it can be when things don’t go as planned. We'll pass your suggestion along to our team to improve our service in the future. Please feel free to reach out to us directly so we can verify if the credit was applied to your next service and ensure that you're taken care of. We truly appreciate your business and hope to serve you again soon!

April 10, 2025

Long time customer. TX. I liked the video tour of the tires, brakes, oil change & rotation More

by Pappaslouis77
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Apr 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for being a loyal customer! We're so glad you liked the video tour of the tire, brake, oil change, and rotation services. It's great to hear that you found it helpful! We always aim to provide transparency and keep you informed. We appreciate your continued trust in us and look forward to serving you again soon!

April 09, 2025

First time at this facility. Good experience would recommend and will be back and I don’t have any more words More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My guy not there
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Apr 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for choosing us! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!

April 09, 2025

Very courteous and professional staff. From the initial check in, to the service reps, they keep you informed throughout the process. More

by MDL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that our team provided you with courteous and professional service. Keeping you informed throughout the process is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

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