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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,267 Reviews
Call Service Center (845) 288-1303

4,267 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 20, 2025

Mathew was very attentive in listening to my concerns and addressing them accordingly. I am very appreciative of assistance received. More

by SEION_402
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Maffucci
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Feb 21, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Mathew was attentive to your concerns and provided the assistance you needed. We truly appreciate your feedback and look forward to serving you again!

February 18, 2025

Extremely polite, thorough and quick customer service. Matthew Maffucci was very kind and answered all my questions. More

by MLANDJMASOPUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
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Feb 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear that Matthew provided you with kind, thorough, and quick service. We truly appreciate your kind words and look forward to helping you again in the future!

February 15, 2025

Always do a good job Love that they are experienced working in Toyotas . Speaks volumes More

by Djesser720
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Feb 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear that you appreciate our team's experience with Toyotas. It means a lot to us that you trust us to take care of your vehicle. We look forward to continuing to serve you!

February 13, 2025

Not a fan of the tactics they use to take advantage of customers. Telling me I need new brakes, tires, and filters for my car, when mechanics in family have confirmed that they are perfectly fine for now. More

by MARISAP092801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 12, 2025

Courteous competent and valued my business . Lauren the service advisor is the best. Highly recommend. More

by heloflight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Lauren provided such great service. We truly appreciate your business and recommendation. We look forward to serving you again soon!

February 11, 2025

Helpful and friendly staff, patient explanations, easy to schedule and change service appointments, answered all my questions. More

by pcolapinoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Feb 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're glad to hear that our team was helpful, friendly, and patient in answering all your questions. We strive to make scheduling as easy as possible and appreciate your feedback!

February 11, 2025

Great service prompt and transparent, Judy is very helpful and communicative. Definitely recommend for anyone who needs their Lexus or Toyota serviced. More

by Will S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Judy provided excellent service and communication. We appreciate your recommendation and look forward to assisting you again in the future!

February 09, 2025

Kind, helpful, great at keeping me informed of progress on my service. She was great in every respect! More

by offutt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team kept you informed and provided excellent service. We’ll be sure to pass along your feedback!

February 09, 2025

Excellent work and great team They are very professional I could recommend others peoples oh yes Thank you More

by Ruben Ruano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Ruben, thank you so much for your kind words! We're thrilled to hear you had a great experience. We appreciate your recommendation and look forward to serving you again!

February 09, 2025

Very well organized and professional. The service advisor was very knowledgeable and explained everything completely. More

by THETENTHWARRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience. Our team strives to provide the best service, and it's great to know it made an impact. We appreciate you choosing us!

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