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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,641 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,641 reviews

April 05, 2024

My service visit was smooth and no issues. Judy Deems was very professional and a pleasure to deal with during my service. More

by ksteub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was able to take care of your vehicle in a timely manner!

April 05, 2024

I had my truck serviced for the first time and loved that I received step by step updated and love to see the video inspection. Thank you DCH! More

by jenuine1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 05, 2024

I had agreed with the attendant that I only needed the inspection and would wait for other service on my next visit. About 30 minutes later, my car was ready and I owed for oil and tire rotation, which I More

by c.leemcmillion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 05, 2024

Tom Hackett was very mean to me, but his boss Rob tried to make amends after I showed him proof by scheduling me for next day service. More

by williamschristine921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit and thank you for sharing your feedback. It's very nice to hear that Rob was able to help.

April 04, 2024

Loosmane Dessources was patient with me & knowledgeable with all aspects of the 2024 Toyota Camry I purchased. More

by CELESTANHILL
Recommend Dealer
Yes
Employees Worked With
Loosmane Dessources
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loosmane Dessources
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your five-star review! We are so glad to hear that Loosmane Dessources was so helpful with your needs.

April 04, 2024

Overall ok but was asked to come back next day for routine double check as tech was new. Reasonable idea but annoying having to come back as should have been done while I was there. More

by Pawling1
Recommend Dealer
Yes
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 04, 2024

Very good except no one knew where my 2nd metal key was Tom was excellent More

by flouwerr
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We are glad to hear that Thomas Hackett was helpful with your needs.

April 04, 2024

Quick efficient service. They done did good Omg are you really seriously going to do this. More

by ROCARR52
Recommend Dealer
Yes
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 04, 2024

The service is good and I'm kept informed of any issues that may be affecting the vehicle's performance. Then discuss corrective measures. More

by ROCARR52
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera is my usual but I'm not sure who I dealt with. This visit was just to check tire pressure.
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 04, 2024

So far so good. First time brought in vehicle. Will see how it goes. Thanks. More

by stjr1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your five-star rating.

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