DCH Wappingers Falls Toyota

I went in with my certified tacoma just bought three months ago & my Check engine light on & bucking in my transmission. I have to admit that I was a little annoyed. The manager, I spoke to ,took me rig months ago & my Check engine light on & bucking in my transmission. I have to admit that I was a little annoyed. The manager, I spoke to ,took me right into service and Judy Deems a Service advisor. She listened to what I said and that it could possibly be a problem from mice. I didn’t want to hear that because of course that wouldn’t be covered under my extended warranty. The mechanic did a very great job of repairing everything and the truck drives excellent. . It turns out that it was a mouse problem, and there was a nest in my engine. They chew through my harness and seals. It was costly , but I have to admit that Judy Deems was right about the mice and that it only shows that you have excellent people working at the service desk and top notch mechanics working there to take care of the any problems that come up. Thank you Bob Karl More

Same as previous review, a lot of talk and nothing getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happen getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happening!! More

Judy Deems was very helpful and expedited my service, and I'm very satisfied with the work done on my car. Thanks. I'm very satisfied with the work done on my car. Thanks. More

Last month Battery died. Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was m Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was miscoded and I was charged $83.00. Then I went in this month for oil change and tire rotation. Was told I had to pay for tire rotation. I have a service contract where this is included. Rep said no and I had to speak to manager which I did. He advised I did have free rotation. Why are the reps trying to rip me off??? I am a loyal customer. Only bring my car to dealership for service. This is how a loyal customer is treated?? Not anymore. I will not do business with Toyota. More

The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in addition to the multi point inspection I was very pleased with the service I received from Wappingers Toyota. More

I cannot fully express my gratitude and the confidence in Zion . From the moment we met my experience was one of comfort and professionalism. Bob was also very professional with his knowledge of filling out Zion . From the moment we met my experience was one of comfort and professionalism. Bob was also very professional with his knowledge of filling out all the final paperwork and warranties. I will recommend DCH Toyota to my friends and family. More

Tom is a top notch service advisor. Pleasure to deal with !! Make sure you hold on to him !! Pleasure to deal with !! Make sure you hold on to him !! More

My service advisor Matthew Rivera was very helpful and professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with t professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with technician Devon Daly, gave me solid information on other maintenance I need based on the mileage of the vehicle. I appreciate the level of service I received and will return for future maintenance. More

Chris was very professional and personable. He was a good listener as to what my needs were and was never pushy, which I hate with sales people. He took his time to explain certain features of He was a good listener as to what my needs were and was never pushy, which I hate with sales people. He took his time to explain certain features of the car that I was not familiar with and overall, I was extremely satisfied with his services. More

Joe DeGroodt was very helpful. Made the process easy and fast. Very helpful and knows his stuff! Made the process easy and fast. Very helpful and knows his stuff! More