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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,727 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,727 reviews

June 29, 2018

Pleasant I find DCH Toyota to be reliable , efficient and trustworthy. From the moment I drove in , all the employees that I came in contact with were friendly More

by RLAMORTE14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're happy to hear about your pleasant, pressure-free experience and we hope to see you again.

June 29, 2018

Awesome DCH Toyota was very helpful in getting me on my way to purchasing a new vehicle. Allowed me to dictate what I specifically wanted, and the employees w More

by cc19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2018 -

DCH Wappingers Falls Toyota responded

Thanks for the great review! We hope you enjoy your new car!

June 28, 2018

Great salesman. Very happy with Rocky Nikci. He was helpful, polite and had answers for all our questions without the high pressure sales pitch we experienced at Niss More

by jdelaney123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeem Randall, Rocky Nikci
Jun 28, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-stars! We will be sure to pass along your kind words to Rocky. Please come back anytime!

June 28, 2018

Quick service I took my vehicle in to get the car starter installed. I was in and out in less than an 1 hour. I’m very happy with my Toyota Highlander. It’s ever More

by mshump808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Wadie Suleiman
Jun 28, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review!

June 28, 2018

Very happy customer My wife and I had an excellent experience in buying our first "new" vehicle! We are thankful we have chosen your dealership. We were very fortunate to More

by Jon and Jenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romy Ruette
Jun 28, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review, Jon and Jenna! Romy will appreciate your kind words. Please come back to see us again soon!

June 28, 2018

Takes way too long I made an appt 2 1/2 weeks ago for an oil change. My appt was at 9 am, I arrived at 8:50, checked in and was told I would be out of there in an hour t More

by Rexhouse3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember who the guy is but he is right next to Alecia who was the second person I dealt with, Alicia Verven
Jul 17, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave us a review. However, I am truly sorry to read about your experience. We value your time and deeply apologize for the wait and inconvenience it caused you. When you are able, please contact me at 845-296-4200 or email me at bcarlson@dchusa.com so we can further address your experience with our service department and hopefully restore your faith in us. I look forward to hearing from you. Sincerely, Ben Carlson, Service Director

June 28, 2018

Great the Second Time Around This is the second excellent experience with the staff at DCH Toyota within the last year. Mike Newsham & Naeem Randall are a pleasure to work with! More

by genbear18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Jun 28, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We are glad Mike and Naeem were able to make your experience easy and hassle-free. Please come back to see us again anytime!

June 28, 2018

Service cener brings me back for renewed lease. Thanks for the good job as always. Right now looking at new lease and will take service into decision. Building very clean. Missed Corolla in sales i More

by jamesthammond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review, James! We are glad we were able to make your experience easy and hassle-free. Please come back to see us again soon!

June 27, 2018

Pleasant experience! Wasn't looking forward to my service visit.....just not my thing to do on a Sunday. However, just the ability to bring my car in for service on my da More

by MaryB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Jun 28, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review, Mary! We are so glad Dena was able to assist you and make your experience pleasant. Please come back again anytime!

June 27, 2018

It was the worst experience I had Very disappointed.Nothing was sweet.Very untrustworthy and unreliable.I had to go to the dealer twice after I paid in full and they sent me home with More

by lulu.bx7284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Berenguer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Padilla, Jeffrey Seals
Jul 17, 2018 -

DCH Wappingers Falls Toyota responded

Lulu, thank you for taking the time to leave us a review. However, I am truly sorry to read that you did not have a pleasant experience with us. We strive to provide every customer with a 5-star experience that includes both trustworthiness and reliability, so this is disappointing to hear. At your earliest convenience, please contact me at 845-296-4200 so we can further discuss your visit and hopefully work towards regaining your trust. I can also be reached by email at lburns@dchusa.com. I look forward to speaking with you soon. Sincerely, Lee Burns, General Manager

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