DCH Wappingers Falls Toyota

2 days to tell me its not covered I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, I was in a hurry at the purchase of the car. I did not want the extra coverage, but it was costing me too much sleep to keep telling the salesman no, so i got it. As expected it didnt cover what i needed. Now every time i get in the car i am slightly annoyed, looking forward to getting out of the car payments, into something else. There was a misunderstanding with the gentleman who made the appointment causing me to visit the service center twice, not a big deal just time consuming. More

Great shop Dealership was great as well as service. My sales guy Sil Santiago was legit. Not your usual pushy salesman. They decided to take the model TO tje Dealership was great as well as service. My sales guy Sil Santiago was legit. Not your usual pushy salesman. They decided to take the model TO tje wife to help in the decision making process. Great car, great dealer, great sales guy and smooth procedure to get you out the door. More

EVERYONE WORKED WITH ME ON ALL QUESTIONS I NEEDED TO KNOW, I WAS VERY IMPRESSED WITH THE EFFORT THE PERSONELL GAVE ME ON ALL MATTERS IN PURCHASING THE CAMRY THAT I BOUGHT. BOTH ON THE VEHICLE AND THE FINNANCI I WAS VERY IMPRESSED WITH THE EFFORT THE PERSONELL GAVE ME ON ALL MATTERS IN PURCHASING THE CAMRY THAT I BOUGHT. BOTH ON THE VEHICLE AND THE FINNANCING. WE ALL WORKED TOGETHER ON ALL ISSUES TO GET THE CAR I WANTED. I WOULD HIGHLY RECCOMEND THIS DEALER TO MY FRIENDS.. More

great The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this T The whole process of getting my car insoected went without incident. The service professional were friendly, and knowledgable I would recoomend this Toyota dealership to anyone. More

Satisfied I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointmen I was very satisfied with the service provided and I didnt have to wait too long for the service that was provided since I was early for my appointment as well. More

Great experience. There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs There’s a reason why we keep coming back to this dealership. Great sales, and service departments. They go above and beyond to accommodate our needs. The customer always comes first. See you soon Dave K. More

15,000 mile service 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without charge. Polite and professional More

Always an Issue I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just the FIRST of many issues Ive experienced at this dealership. Within the first few months I had an electrical issue and had to bring my vehicle in to be looked at. The service employee I dealt with refused to shake my hand and continuously only addressed my brother next to me about questions regarding MY vehicle. Despite him knowing this was my vehicle it was obvious he had an issue addressing a female. The issue was not fixed and I had to bring in my vehicle two more times before the issue was actually fixed. Each time the employees I dealt with were incredibly dismissive and borderline rude. I even asked one employee about costs and how my service plan would apply. She then proceeded to tell me I would have to pay put of pocket for everything because my vehicle was “too old” for a warranty. I informed her I have the original warranty and a platinum service plan through Toyota. Her exact response was “Well it doesnt really matter.” For two years Ive dealt with just terrible customer service from the service department. They are dismissive. They are rude. And they are poorly trained. Because when its been 12000 miles since my last tire rotation, your “certified” service advicer shouldnt refuse to rotate them because “they look okay.” More

Ideal - the way it should be This is one of many cars purchased here over the years. We keep coming back because the service is unparalleled. The entire purchase experience is q This is one of many cars purchased here over the years. We keep coming back because the service is unparalleled. The entire purchase experience is quick, easy, and transparent. The staff is very knowledgeable and truly cares about the customer. More

nervous when I walked in and releived when I left. The team was so helpful and professional mad me feel comfortable. Will recommend Toyota of Wappingers, see you when I buy my husbands truck. Thank y The team was so helpful and professional mad me feel comfortable. Will recommend Toyota of Wappingers, see you when I buy my husbands truck. Thank you More