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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,483 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,483 reviews

December 10, 2024

Michael was great and very knowledgeable about the cars. He answered all questions quickly and confidently. He communicated very always replying to my queries quickly via text and phone call. Overall a grea More

by joshhash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Michael provided excellent service and was able to answer all your questions with confidence and clarity. It's great to know that his communication was timely and helpful. We truly appreciate your kind words and are thrilled you had a great experience. We look forward to assisting you again in the future!

December 09, 2024

Liar I buy the gun for five years bumper to bumper $5000 and they no cover me cylinder guarantee a bumper to bumper that’s mean they cover everything but they don’t because you guys lie you are a liars More

by KOSTAFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

DCH Wappingers Falls Toyota responded

I am very sorry for your experience. Please understand that the warranty company makes the decision on any claim and not us at the dealership. After reviewing your particular situation, it appears that there was a gap in time of oil changes that went well outside of manufacturers requirements. Please let me know if we can be of any further assistance on this matter. Respectfully, Daryl Callahan"

December 09, 2024

Michael Newsham was excellent! ! Would buy from him again. Wished he would have handled the whole process. Would have been faster and smoother. More

by Jay12
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Michael Newsham provided you with excellent service! We truly appreciate your feedback and are glad to know that his assistance made such a positive impact. We’ll be sure to pass along your kind words to him, and we look forward to the opportunity to work with you again in the future!

December 08, 2024

Very helpful and respectful. Knowledgeable and professional. Pleasant. Follows up in timely manner. Explains the situation well. More

by Melanieethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive feedback! We're thrilled to hear about your experience and that our team member's professionalism, respectfulness, and timely follow-ups made a difference. Clear communication and thorough explanations are what we strive for, and it's great to know we met your expectations.

December 07, 2024

Salesman knowingly hid a vehicle I came to look at and told me it was sold, only to still see it on the lot 2 weeks later still for sale. Parts department was also very rude and dismissive when asking que More

by NICHOLAS29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

DCH Wappingers Falls Toyota responded

Nicholas, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 06, 2024

Great service. The service rep was very polite and helpful. Made my trip quick and easy. More

by ANTHONYPIZZURRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that our service rep made your visit quick and easy. We appreciate your kind words and look forward to assisting you again in the future!

December 06, 2024

Joshua was great! Very personable, and you can tell he likes helping people. Would recommend!! More

by Jackie81302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Joshua made such a positive impression. His dedication to helping others truly shines through, and we appreciate you recommending him. If you ever need assistance again, don't hesitate to reach out!

December 05, 2024

Waiting on an accessory that was ordered with the vehicle still. Purchased on 11/27 and the accessory that was paid for has still not arrived as of 12/5. Good place other wise. More

by JWITT93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Hess
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Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we apologize for the delay with your accessory. We understand how important it is to receive everything as expected and are working to resolve the situation as quickly as possible. We appreciate your patience and are glad to hear you’ve had a positive experience otherwise. Please feel free to reach out if you have any questions or need further assistance.

December 04, 2024

Just wSas extremely helpful with my request for an oil change and filter in addition to my 250000 mile service. I couldn’t be more pleased with her expertise More

by NCABRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled you had a great experience!

December 04, 2024

I was serviced at a reasonable time did not have to wait too long. Do appreciate your service. More

by Batboy231kf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear that you had a quick and efficient service experience. We appreciate your business and look forward to serving you again soon!

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