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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,243 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,243 reviews

August 06, 2021

The service department failed to solve the issue that I had with my Toyota Highlander. They kept my vehicle for more than 2 weeks, and now I will need to return it to them or risk being charged by another More

by YAZ929699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with multiple people none of which are listed
Aug 09, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Aug 09, 2021 -

YAZ929699 responded

I will contact you to discuss. Thanks

August 06, 2021

Maybe it is because of Covid, but I feel like the service is not explained well nor was the cost of this service clear. I used the on line scheduler and thought that the price would be less. Never expected More

by CAROLSNEYD
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Aug 09, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

August 05, 2021

Service was timely and right on schedule. Staff were friendly and polite. The waiting area was clean and comfortable. I would definitely recommend DCH Toyota for services. More

by KFLYNN34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the exceptional feedback! We're so happy to know you had such a great experience working with our staff and we hope to see you again soon!

August 04, 2021

The atmosphere for a Black person to walk into this facility is still oppressive. My service was quick and impersonal. I travel for NYC to use this facility where I purchased my car. More

by denisebolds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Mike Giordano, Romaine Newby
August 03, 2021

Dealership staff is always friendly and lets you know what is happening with your car. If it will take longer they are honest about it. More

by pjohnsto2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review!

August 03, 2021

Great experience for both the service and purchase of a new car. Kurt Kuehsel was huge in finding me the exact Tacoma I wanted. Will be coming back and excited for the electric offerings in the future. More

by fumang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time the provide such great feedback! We're so happy Kurt could assist you and provide you with outstanding service!

August 02, 2021

Nice dealership, everyone was friendly especially Romaine Newby and Dylan Abell, fantastic guys! Knowledgeable, honest, I would highly recommend this dealership to friends, I also got a Great car !! More

by MARKADRAKEFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romaine Newby
Aug 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 02, 2021

Excellent experience. Service was perfect. Fast and courteous. Outstanding. Highly recommended service department. Super clean and professional. Definitely worth booking an appointment. You won't be di More

by DSCIREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 01, 2021

I’ve been going to DCH Toyota for over ten years and it’s been a pleasant experience. Always curious and attentive. I will certainly recommend your dealership to family, friends and colleagues. Continue yo More

by JPDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're so happy to know our team could assist you and provide you with outstanding service. We truly appreciate your loyalty to our dealership and look forward to seeing you again soon!

July 31, 2021

$100 for an oil change seems excessive there’s nothing else to say so I don’t know why bitumen have to have a minimum # of words More

by WJRAUSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Aug 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. If we can assist you further please contact us at (845) 288-0892.

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