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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,728 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,728 reviews

April 26, 2023

I was disappointed that the warning lights went on on the dash less than a mile from the dealership. It also took the service manager a long time to contact me. Same with with the wire transfer, that should More

by NikiT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daryl Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Rivera (in Sales)
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith in service - 0 stars
Apr 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 26, 2023

The service was excellent. Very helpful and explained the oil change interval because I was asking for one when it wasn’t entirely necessary. Have used them with my prior model More

by JIMFITZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 25, 2023

Jason is very nice to deal with. Very helpful and knowledgeable. The service was quick. More

by Glenn of Brewster, NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 24, 2023

Great dealership. Service department is top notch and provides excellent customer service. They care about their customers More

by JMMFORTHDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Halstead and Dave Church
Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 24, 2023

Good service, happy with the customer service provided. Will use them again, and would recommend. More

by TYRIK.RIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 23, 2023

I trust in toyota service and good place to go next time just do request and ready for More

by J.SANDOVAL.07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 23, 2023

Awesome! What can t can I say. You all are amazing. This is my second Prius. It runs like a top. Never one issue outside of regular maintenance. Many thanks! More

by john.simon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

April 23, 2023

Very Poor. I asked the dealer to put a fog lights considering they are the most knowledgable. They first agreed on and asked me to pay 3 hr labor. I said yes to More

by swamipd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

swamipd responded

Please publish this publicly.

Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 22, 2023

Matthew was very personable and efficient. In the course of my vehicle inspection some corrosion was found on my battery terminals. Matthew explained that it would be beneficial to service thi More

by MOPJOCKEY86@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera
Apr 23, 2023 -

DCH Wappingers Falls Toyota responded

Matthew is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

April 22, 2023

First time at your place and the person who help me with my appointment on the phone was very nice. Jason was my service advisor and he also did a great job making me feel confident that the service perform More

by tony_c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Jason was able to take care of your vehicle in a timely manner!

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