DCH Wappingers Falls Toyota

was treated with great respect and concern for our needs. melissa came in on her day off to make sure we could get the car before she went on vacation. karl worked extremely hard to make sure we stayed in ou melissa came in on her day off to make sure we could get the car before she went on vacation. karl worked extremely hard to make sure we stayed in our financial means and we were with the best match for us with melissa More

It was a fabulous experience. . Judy in customer service explained the whole process, arranged for me to be driven home and brought back the next day. I was impressed by the serv . Judy in customer service explained the whole process, arranged for me to be driven home and brought back the next day. I was impressed by the service tech who sent me a video with his explanation of what he did and what he recommended. So even though they were not able to duplicate the problem that i had, i will certainly bring it back if the problem happens again. My concern about a large bill for service vanished when Judy gave me my paperwork and said there was no charge. More

Great service at every visit, thank you! Looking forward to future visits at your dealership!! Looking forward to future visits at your dealership!! More

I came in for a tire rotation. It was fast and easy. Thank you for your awesome service It was fast and easy. Thank you for your awesome service More

This was so easy! I made call on post card for recall fix. They connected me to service. Made appointment. I brought it in, they fixed it, in a timely fashion. They dr I made call on post card for recall fix. They connected me to service. Made appointment. I brought it in, they fixed it, in a timely fashion. They drove my car up to the door, and I was on my way. The text updates and friendly staff makes this five stars. More

Don’t trust what they say Since they tried selling me 600 dollars for brakes that I didn’t need it’s hard trusting them going forward 600 dollars for brakes that I didn’t need it’s hard trusting them going forward More

Lauren my rep was exceptional. Great communication and personal attitude of all at dealership! Wow Great communication and personal attitude of all at dealership! Wow More

Judy was wonderful. She was very informative. No worries or concerns leaving my vehicle with her. She was very informative. No worries or concerns leaving my vehicle with her. More

This place was very accommodating, they made buying a car a very easy, pain free process car a very easy, pain free process More

I had a few concerns during my experience. First if I’m being frank I had a few communication issues with Chris during the entire process. At one point I asked him what came in the $1700 conve First if I’m being frank I had a few communication issues with Chris during the entire process. At one point I asked him what came in the $1700 convenience package that was attached to the vehicle I was looking at had. He told me a list which included nitrogen filled tires. When I looked at the car again I realized that the tires were filled with regular air, and when I mentioned this to him he stated that I may be correct. He asked what would get the deal done and I said give me the nitrogen filled tires and knock off $700 more and we had a deal. He went to talk with his manager and when he came back he said we had a deal. I felt good with it and we started working towards completing the deal. Awhile later I asked when the nitrogen tires would be put on and he stated that they instead took the cost of the tires off the price which is not what he led me to believe earlier. This is something he did not communicate when he told me the deal was approved and I found it a little annoying that he basically told me a half truth. My second issue is I was getting back money from my trade-in and was told on 16 October that it would take 5-10 business days to receive. It is now 8 October and I’ve been told by Chris to give it until the 20th of October to receive the check. Waiting almost a month for my almost 7K back is rediculous. I feel being so nonchalant about not adhering to the timeline struck reflects poorly. Overall my experience was average. One of the previous questions was would I recommend others to come to this dealership and your only options are “yes” or “no”. I recommend putting a “maybe” option with free text as to why that is. Thank you for your time. More