DCH Toyota of Torrance

long standing relationship with service provider, professional and deicated crew. Punctual and very helpful at all times. (= 18 words!) professional and deicated crew. Punctual and very helpful at all times. (= 18 words!) More

Getting an appointment for maintenance on my car was easy (same day I called for an appointment) and the work was done when promised. (same day I called for an appointment) and the work was done when promised. More

Nice folks but wifi never works which sucks when you’re waiting there for hours waiting there for hours More

Excellent service. Feel like we are in good hands with Margaret always professional and calm. Feel like we are in good hands with Margaret always professional and calm. More

Clean and efficient. Great customer service. Attention to detail to the customer. Quick and clean Great customer service. Attention to detail to the customer. Quick and clean More

All parts of the dealership did the utmost to acquire my new car for me and it took a bit to secure my exact model. From sales to credit everything went smoothly. Thanks! new car for me and it took a bit to secure my exact model. From sales to credit everything went smoothly. Thanks! More

Great job of customer service ! The work to the car was done timely along with the rental car. The work to the car was done timely along with the rental car. More

My recent service was done efficiently and timely. Maya is a pleasure to interact with. Maya is a pleasure to interact with. More

Took 2. 5 hours for an oil change when I was told 1.5-2 hours which wasn’t the biggest deal until the cashier rang me up. I was in a rush due to the wait bein 5 hours for an oil change when I was told 1.5-2 hours which wasn’t the biggest deal until the cashier rang me up. I was in a rush due to the wait being longer than expected and after I paid I started to walk away and the cashier said very low “your receipt” as I’m walking away. I politely say “I don’t need it thank you though” with her starring at me like I’m an idiot. I go outside thinking someone would hand me my keys there and realized maybe the cashier had them. I approached her and asked her “sorry did you have my keys?” While she was speaking to another cashier and she slowly handed me my keys making an unpleasant face as in “ugh here you go” like I’m stupid without acknowledging my mistake or acknowledging my question. I walked away feeling uncomfortably stupid. Reflecting back, as I was walking away, I know now she must have said “your keys” but I did not hear her and her knowing what she was referring too she could have held them up showing me my keys as I looked back and said it’s ok, approached me walking out the door with my keys, or at lease even acknowledged me when I realized I made the mistake such as “no worries I was sure you didn’t hear me have a good day”. But no. She was unkind and rude. More

The staff was incredibly helpful, fast, and understanding. They were also professional. The dealership was very clean and comfortable while you waited for your service to be completed.☑️ understanding. They were also professional. The dealership was very clean and comfortable while you waited for your service to be completed.☑️ More