DCH Toyota of Oxnard

Bought a vehicle from them about four months ago and still waiting to get vehicle registration. Called the DMV and they say, and they say they never received the paper work from the dealership. Already still waiting to get vehicle registration. Called the DMV and they say, and they say they never received the paper work from the dealership. Already paid tax at while buying this Honda Odyssey from them. Very frustrated. More

Bob was wonderful. He knew I had to leave soon so he had my car ready for me as soon as possible . He knew I had to leave soon so he had my car ready for me as soon as possible . More

I purchased a car in 2007 and gave them a five star review. I purchased a car in 2021 and if I could give them not stars I would. I have gotten older and decided to purchase the lifetime oil change t review. I purchased a car in 2021 and if I could give them not stars I would. I have gotten older and decided to purchase the lifetime oil change the finance department offered. In the offering of it they let you believe it was a Toyota contract. Two months ago when I was moving I went to get my car serviced and found that the oil change contract was through another company that doesn't exist in the area I'm moving to. I was livid. The finance guy who sold it to me, when I finally got through to him, told me to come in and they'd process a refund. Not a full refund a pro-rated refund - even though I'd not used it at all yet. It's two months later and the refund has still not come. It was being refuneded to the load company. Now the car is paid off and it needs to come to me. But after numerous calls to DCH Toyota no response. I've spoken to someone in the finance department a few days ago who said the guy I'd worked with would call me back - no call back. I've been trying to reach them for hours today with no answer. In the purchase process I did find out that the DCH had been bought out but they kept the name. Don't be fooled they are NOT the dealership they used to be. I wouldn't recommend you even look at a car from there! More

I purchased my leased vehicle from DCH Toyota of Oxnard on 2/19/22 with the understanding that I'd refinance the vehicle with my Credit Union on the following business day. Subsequently, on 2/22/22, the ve on 2/19/22 with the understanding that I'd refinance the vehicle with my Credit Union on the following business day. Subsequently, on 2/22/22, the vehicle was refinanced and a check for payment in full was mailed to DCH Toyota of Oxnard--this check was cashed by DCH Toyota of Oxnard on 3/2/22. Unbeknownst to me, my account with Toyota Financial remained outstanding and I received a late notice. Upon speaking with Toyota Financial on 4/12/22, they indicated that payment was never received from DCH Toyota of Oxnard and advised me to contact the dealer. That same day, I contacted DCH Toyota of Oxnard and explained the situation. At that point, I was transferred to the "Finance Department"; however, the phone kept ringing and finally went to voicemail. I left a message and never received a call back. Not hearing back from my voicemail, on 4/18/22 (and a follow-up on 4/19/22), I emailed the following three individuals at DCH Toyota of Oxnard: Andres Santander Finance Manager asantander@dchtoyotaofoxnard.com Richard Hill Finance Manager RichardHill@dchtoyotaofoxnard.com Lee Jaitt Finance Manager ljaitt@dchtoyotaofoxnard.com Not hearing back from the three individuals above, I emailed the following individual on 4/19/22: John Hautman General Manager jhautman@dchusa.com To date, I have not received a call back nor have I received a response to my emails that I sent DCH Toyota of Oxnard. My Credit Union and Toyota Financial have also made attempts to rectify this situation with the dealership, however, they too have been unsuccessful. More

Professional, quick, friendly, clean and especially Daniel is super helpful. Drivers in Shuttle service are amazing. I recommend this dealer. Daniel is super helpful. Drivers in Shuttle service are amazing. I recommend this dealer. More

Been going to their service department for years. Caesar has always been helpful and honest. Caesar has always been helpful and honest. More

Juan Arriaga in service provides great customer service with attention to detail & follow up. He is honest and always explains the job so you can understand what going on with your vehicle. Thanks Juan I with attention to detail & follow up. He is honest and always explains the job so you can understand what going on with your vehicle. Thanks Juan I am so glad you are back at work. More

Great service from start to finish. The entire team made my visit seamless. I would highly recommend and I will be back. The entire team made my visit seamless. I would highly recommend and I will be back. More

Salesman Ray Caballero was Professional and kind ! !! Would recommend Ray anytime. Dealer was also great !! Would recommend Ray anytime. Dealer was also great More

We got the car we wanted for the price we wanted for our son in college. Our salesperson Tim Ochoa was great and the sales manager Christian Rodriguez gave us the price we needed. They gave us the 48 hour o son in college. Our salesperson Tim Ochoa was great and the sales manager Christian Rodriguez gave us the price we needed. They gave us the 48 hour option to return the car and approved the service we wanted done before getting the vehicle. Juan Arriaga in service was great working with sales to get the service done and giving us rides to and from the dealership. Great customer service. I really appreciate these people. They keep their word. Thanks. More