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DCH Toyota of Oxnard

Oxnard, CA

3.7
558 Reviews

1631 Auto Center Dr

Oxnard, CA

93030

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558 Reviews of DCH Toyota of Oxnard

May 21, 2023

!!THEY DONT TAKE RESPONSIBILITY FOR DAMAGES THEY DID!! MY CAR WONT START AFTER I TOOK IT IN FOR PAINT RECALL THEY WHERE JUST SUPPOSE TO TAKE PICTURES OF THE FLAKING PAINT THEY DID NOT ADVISE ME THAT THEY WER More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Carlos Caudillo
May 23, 2023 -

DCH Toyota of Oxnard responded

Kevin, Thank you for sharing the details about your recent service experience. I apologize for any inconvenience this has caused you, as this does not meet the standard of care we aim to provide for every customer. Please reach out to me at your earliest convenience at 805-988-2320 so that I can speak with you, learn more, and hopefully help rectify this situation. Sincerely, Chris Case, Service Manager

May 23, 2023 -

kevin responded

And your technicians are wrong the one you stand behind and believe whatever he’s telling you. You guys told me it was that AC amplifier. You guys are totally wrong after diagnostics and find the issue myself taking everything apart. I found the issue for sure 100 percent it was due to the short you guys did

April 29, 2023

friendly staff not a pushy salesman nice facility didn't have to spend all day going back and forth to make a deal More

by Oscar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Gutierrez, Jose Torres
May 10, 2023 -

DCH Toyota of Oxnard responded

Thank you for the positive review, Oscar. We are so glad you had a great experience.

April 28, 2023

I would give 0 stars if I could. This was the absolute worst car buying experience I’ve ever had. Not only were they extremely rude and condescending to me while there, but they sold More

by dani_hope65
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Hautman
May 02, 2023 -

DCH Toyota of Oxnard responded

Thank you for taking the time to provide this feedback, Dani. I sincerely apologize that your experience was anything less than excellent. I can assure you this is not the standard we set here. I would appreciate the opportunity to speak with you so I can learn more about your experience and clear up any confusion or miscommunication that may have occurred. Please contact me at your earliest convenience at 805-988-2333. I hope to hear from you soon. Thank you, John Hautman, General Manager

March 06, 2023

SOLD A STRUCTURAL DAMAGED CAR WORTH 100 dollars for 14000 to my daughter ..Can we sue these people ? pls help me..I am finding the AUTO FRAUD attorney for these people .. My daughter trusted DCH Toyota OF More

by sairam.simhadri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SALES PERSON Cheated my daughter..we are really pissed off frustrated to the core,, Richard Abboud, Oscar Gutierrez, Armen Aivazyan, Miguel Alcantar, Michael Alexander, Giovanny Camacho, Edgar Cordoba, Al Capital Gaines, Jesus Godinez, Emilio Gonzales
Mar 09, 2023 -

DCH Toyota of Oxnard responded

Sairam, thank you for your review. I can assure you that this is not the standard we set here, and I would appreciate the opportunity to speak with you or your daughter at your earliest convenience. Please contact me at 805-988-2333, so I can learn more about your daughter’s experience and hopefully make things right. I hope to hear from you soon. Sincerely, John Hautman, General Manager

January 12, 2023

just want to say went into this dealer ship about 2 to3 weeks ago and my experience was not great so I wrote a one star review about this dealer I m not going to get into what happen but the general manage More

by remilandshark
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Hautman, Richard Abboud, Miguel Alcantar, Jorge Pacheco
Feb 06, 2023 -

DCH Toyota of Oxnard responded

We truly appreciate you taking the time to provide this feedback. Thank you for your business and your loyalty!

January 07, 2023

Daniel greeted me the minute we pulled up to the service department. I was on my way to Ojai to celebrate my birthday when my engine light came on. So we detoured & within a very short time my car was in th More

by Karen
Recommend Dealer
Yes
Employees Worked With
Daniel Furino
Jan 10, 2023 -

DCH Toyota of Oxnard responded

Karen, thank you for the great review and kind words about Daniel. We appreciate you choosing DCH Toyota of Oxnard, and we look forward to working with you again in the future.

November 12, 2022

I had a great experience with Toyota of Oxnard. Took my Tundra in for service and Chris Chase the service Director and Jasmine service manager are amazing. They had my truck serviced in less then More

by msilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack , Robert Cobos, Jasmin Lawson
Nov 14, 2022 -

DCH Toyota of Oxnard responded

Thank you for the wonderful review! We are so glad you had a great experience here at DCH Toyota of Oxnard.

October 27, 2022

After my warranty company couldn’t find any trace of my contract, I was facing a hefty repair bill. After voicing my frustration, this dealership took me at my word and handshake and authorized my repair b More

by popeyeloza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Case, and Jack in service, Johnny in financing and The General Manager, John.
Oct 28, 2022 -

DCH Toyota of Oxnard responded

Thank you for the wonderful review! We truly enjoy reading this type of feedback and look forward to working with you again in the future.

September 26, 2022

Been going to this dealership for many, many years. Always had good treatment and service, but today, met a real gentleman, Jack Martz, who is fairly new there, and he could not have been nicer, any m More

by linda1602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Martz
Sep 27, 2022 -

DCH Toyota of Oxnard responded

Thank you for the wonderful review, Linda! We are so glad you enjoy working with Jack!

August 07, 2022

Brian from Toyota of Oxnard is one of the greatest salesmen I’ve ever dealt with! Truly went above & beyond for me. Super thankful to have had the opportunity to do business with him & the amazing sta More

by Klarissa A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ellis
Aug 08, 2022 -

DCH Toyota of Oxnard responded

Thank you for the excellent review! We are so glad you enjoyed working with Brian.

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