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DCH Toyota of Oxnard
Oxnard, CA
558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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558 Reviews of DCH Toyota of Oxnard
July 19, 2017
Service is tops The service department is great. I can call the same day and get right in. I can wait right there and they are done in an hour - or two max- for regul The service department is great. I can call the same day and get right in. I can wait right there and they are done in an hour - or two max- for regular service. The personnel is professional and they don't push extras. Thank you! More
by Socrrobinl
Employees Worked With
They are all great!
Helpful May 25, 2017
Horrid experience, typical xx dealership I have bought several cars and trucks at DCH Toyota of Oxnard over the past 15 years and have never been treated with the disrespect I received by Osc I have bought several cars and trucks at DCH Toyota of Oxnard over the past 15 years and have never been treated with the disrespect I received by Oscar Gutierrez (the manager) today! Went in to purchase a RAV4 at an "agreed" price and Oscar Gutierrez (the manager) is the reason why people don't trust car dealers! He balled faced lied to me and told me "the rebates were not for the car we wanted, but if we bought the extended warranty he would honor the rebate" He is a THEIF and a LIAR. WE drove to VENTURA TOYOTA and bought the EXACT same car for the price we were previously quoted and yes... GOT the REBATE. I will NEVER return to DCH Toyota of Oxnard and will make sure I let EVERYONE know I can about my experience. More
by thevtacarguy
Employees Worked With
Oscar Gutierrez
April 28, 2017
Always treated right!! I've been dealing with thIs dealership since I bought my Prius there in 2013. Always excellent service. Bob Cobos is my guy! Always treats me right, e I've been dealing with thIs dealership since I bought my Prius there in 2013. Always excellent service. Bob Cobos is my guy! Always treats me right, explains all the service charges and lets me know, IN ADVANCE, what charges are REALLY necessary and which are recommended but not critical. If you have had bad experiences at other dealers try this one. THEY ARE THE BEST. More
by Dick Bennett
Employees Worked With
Bob Cobos
April 24, 2017
if certified vehicles are questionable dot dot dot I Purchase the Prius, certified with all kinds issues; i. e., exterior body scratches, paint scratches, windows scratches, radio don't properly (Bluet I Purchase the Prius, certified with all kinds issues; i. e., exterior body scratches, paint scratches, windows scratches, radio don't properly (Bluetooth ineffective)... Just a overhaul complete mess... More
by not happy2014
Employees Worked With
Auto Experts
April 22, 2017
Toyota Tacoma recall Very efficient. Art Garcia is the go to point man! Even though I was hard to get a hold of during my work hours stayed on track with my service plus Very efficient. Art Garcia is the go to point man! Even though I was hard to get a hold of during my work hours stayed on track with my service plus unexpectedly washed my truck. Thanks again! More
by Greg
Employees Worked With
Dan Rollag, Raymond Martin
April 18, 2017
All about profits not about customer service. I inquired about trading in my 2009 Avalon that i bought from this dealership for a 2014 Avalon. When it came time to talk numbers these guys wouldn't I inquired about trading in my 2009 Avalon that i bought from this dealership for a 2014 Avalon. When it came time to talk numbers these guys wouldn't even budge 30-50 dollars on the monthly payment... I have bought 2 vehicles from this dealership before. This would had been my 3rd time. I felt asking them to come down 30-50 dollars a month is not asking for anything unreasonable especially since I am a returning customer for the 3rd time. These sales people dont understand how to keep a customer happy and keep them a life long customer, which in the end they would had made back that money plus much more in customer referrals and interest. Very unsatisfied this time around. It felt like a slap in the face . We ain't talking 100s here on a payment just 30-50 dollars. I was trying to be reasonable. Even after offering a reasonable down payment. My credit rating would be considered good to excellent. I would not recommend buying from this place. They have lost my business for life over a very small amount here. More
by Ben500
Employees Worked With
Edgar
March 30, 2017
90 grand tacoma trd pro Good afternoon John Hautman.. i purchased a 2017 toyota tundra trd pro this weekend and traded my 2012 m3 for this truck.. i test drove the truck and Good afternoon John Hautman.. i purchased a 2017 toyota tundra trd pro this weekend and traded my 2012 m3 for this truck.. i test drove the truck and liked it.... we made a deal which wasnt the best of deals but i was ok with this purchase because i wanted the truck.. i got home and realized after driving it just for a few hours and it was a lil too big for me to live with and would not fit in my garage.. thats "my" fault i admit.... the truck had 22 miles when i bought it.. i returned the next moring and was hoping even though i know theres no cooling off period inwould be able to switch over to the white trd pro tacoma in the show room.. i asked Paul Panz who is a great guy and very helpful sales person so no shame on him... he is the only one i felt that tried to help me in this problem.... i asked Elijah Willis if there is any way that we could do the same deal on the tacoma trd pro as on the tundra.. he said NO.. "no way he will do it" he said its ur truck now and you should have thought of it. I agree for the most part but i didnt want to take my business elsewere.. both trucks were already highly marked up anyways because of the limited pro series witch im ok with.. i said is there anything he couldndo and he said we can trade it in for the tacoma.. we went over numbers and he came back with a ridiculous amount of money for this tacoma.. i just payed over 60 grand for this tundra and now it has over a 100 miles on it and he wants to give me 45 grand? Thats insane.. he said he coukd do the deal with 5 more grand down.. more money? Thats just too much insanity! I already got screwed and i didnt want to get screwd again.... i looked at the cement gray trd pro tacoma which Elijah said he can give me a better deal on this model cuz its a demo with under 1000 miles on it and he informed me you were driving this truck and thats why there are milage on it.. i was ok with this truck cuz i really liked the cement gray and the truck was really nice.. i really felt like i got f____ed on this deal big time!! No custermer service at all!! Only from Paul!! He was only one trying to help us!! All i wanted was to work out a deal better than what we got.. i understand its a money thing and i get it! But weres the custeremer service!? I am a huge car enthusiast and changing cars quite a bit.. i know you loose money on this but to loose all this money now im paying almost 90 grand on a 45 grand truck?!!!! This was a no loose money deal with this truck purchase..!! It just went to greedy! Elijah said my m3 is not worth much but now i see it listed at 39 grand! .. i wanted to try toyota because of the pro series line.. i love the truck.. i was always getting german cars and never had a problem with custermer service.. me and my brother is in the tow industry.. we tow cars and recommend people all day long.. we and i will never recommend dch oxnard ever again!! Horrible and a rip off!! I will never buy a toyota ever again!! Its a joke..!!! I felt like ur management team was only trying to screw us because they knew we wanted the truck..all this could have bin resolved in a different way and everyone would have made money and i would have bin happy.. i am happy with the truck but furious with the deal!! I feel like a dumb idiot for paying that much for a truck thats not even that much!!! No one helped except Paul! Is there any way we can solve this? Right now i am so mad i will defiantly fill out the css survey and rate negative all across the line!! I will contact the state attorney general and the better business bureau. I dnt want to go that route if we can solve the issue.. 90 grand for a trd pro tacoma? Tony Livesley More
by Livesleyt
Employees Worked With
Paul Panz
March 15, 2017
Great Experience! I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great deal. I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great deal. Christian Soza provided excellent customer service. Gabs Tamsing did a expert job with the paperwork. They were as nice as can be. They were efficient - the whole deal took just a couple hours. They were helpful. A class dealership with great prices. I would definitely consider buying my next car from this dealership. More
by tonydavid
Employees Worked With
Elijah Willis, Christian Soza, Gabe Tamsing
February 07, 2017
Cocky Salesmen I walked in to Oxnard Toyota to get some updates on the 2017 86 I was interested in leasing, only to be pulled into the office of Mr. Lee Jaitt and wa I walked in to Oxnard Toyota to get some updates on the 2017 86 I was interested in leasing, only to be pulled into the office of Mr. Lee Jaitt and was being treated in a completely disrespectful way. Here are some key points of my experience: 1) Acquisition fee with Toyota is $650. It's the same with about 12 other dealers I called. Mr. Lee Jaitt insisted that the fee was $900 even after I told him I have a quote from another rep in his own dealer showing $650. 2) I was looking for a basic 86 with no addons, halo color with the 6 speed manual transmission, and the MSRP is around $27k anywhere I called in the last 2 weeks. Instead of assisting me in finding exactly what I was looking for, Mr. Jaitt tried to shove a fully loaded 86 over $30k MSRP with all the optional TRD parts installed down my throat. 3) He then tried to school me on MSRP vs dealer invoice price. I wouldn't say that I am a seasoned car buyer but I have leased 3 vehicles in the last 2 years, all with Toyota/Lexus, and have no plan to get any other brand. It's very unfortunate that Oxnard Toyota is only 1 block away from my company but they will not have my future business. Longo Toyota has the exact 86 I was interested in stock at mid $25k before fees so that's where I would go this weekend. More
by dodgingcones
Employees Worked With
Lee Jaitt, Jonathan Rosenstein
January 15, 2017
Great customer service Everybody was very helpful, nice, and accommodating. I'm pregnant and they did everything they could to make me comfortable. We had a wonderful car bu Everybody was very helpful, nice, and accommodating. I'm pregnant and they did everything they could to make me comfortable. We had a wonderful car buying experience! More
by NettieP
Employees Worked With
Christian
