DCH Toyota of Oxnard

Disappointed COMMENTS BASED ON MOST RECENT VISIT ONLY. Although I didn't purchase my 4 Runner at Toyota of Oxnard I have always taken it there for scheduled mai COMMENTS BASED ON MOST RECENT VISIT ONLY. Although I didn't purchase my 4 Runner at Toyota of Oxnard I have always taken it there for scheduled maintenance because it is closer than the dealer I purchased it from. I have always had a satisfactory experience and Bob Cobos has always been great. However, this last scheduled service on 12/2/217 was unsatisfactorily. Mr. Cobos was not there that day so David Pat handled my service. The appointment was schedule for 9:00 AM. I checked in at 8:52 AM. Mr Pat told me that it take 1 1/2 to 2 hours to complete the service. I told him I would wait at the dealership. Needless to say 2 hours passed and Mr. Pat came through the waiting area several times and not once did he acknowledge that I was there waiting or offer a status update on my vehicle. 2 more hours passed without a word when I finally went to the front desk to ask about my vehicle. To make a long story short, according to the invoice my vehicle was ready at 10:36 AM. I spent 4 hours waiting for my vehicle unnecessarily. Mr. Pat offered no apologies before sending me on my way. 2 hours of my time wasted. If I return for service in the future I will certainly keep in mind that if the service adviser is David Pat I will request someone else or go when I know for sure that Bob Cobos will be there. More

It's the only Toyota dealership I would consider going to! First, I got a call from the dealership to remind me that a service was due. I was greeted by Bob Cobos as soon as I entered the service department. H First, I got a call from the dealership to remind me that a service was due. I was greeted by Bob Cobos as soon as I entered the service department. He was polite and efficient in handling my paperwork. I couldn't have asked for any better service! The work was completed in the time I was told it would be. Overall it was a very satisfying experience! More

Great service techs!! I ALWAYS go to Toyota of Oxnard for service since I bought my 2008 Toyota FJ Cruiser. All the service representatives are friendly and knowledgeable. I ALWAYS go to Toyota of Oxnard for service since I bought my 2008 Toyota FJ Cruiser. All the service representatives are friendly and knowledgeable. I always deal with Raymond Martin and he is AWESOME!! I bring in my coupons and he'll find one that I can use on my service. If things on my vehicle are starting to show signs of wear and tear, Raymond will bring them to my attention. He understands that not everyone has the time or pocketbook to fix things at that moment. He offers the customer a printout of upcoming maintenance that will need to be addressed in the near future. I bring it home with me and then return when I have the money and time to drop off my vehicle. The shuttle service is also outstanding. The drivers are friendly and you meet some nice people to chat with while they are dropping people off at work or home. If I do wait in the lobby, I can eat the fabulous cookies and enjoy the free WiFi on my device. I don't take my car anywhere else. Why should I?? More

Ventura toyota or thousands oaks toyota way better Bad bad job used sales manager would not come out and talk to me! WOW this place is a BS dealer never going back to this dump Bad bad job used sales manager would not come out and talk to me! WOW this place is a BS dealer never going back to this dump More

Paul Panz was our salesmen We worked with Paul Panz severalyears ago and found him to be very knowledgeable and polite. When we returned to the dealership we asked for Paul to b We worked with Paul Panz severalyears ago and found him to be very knowledgeable and polite. When we returned to the dealership we asked for Paul to be our salesmen as we purchased our new Prius. The transaction was smooth, professional and completed without complications . Paul is a real pro and great to work with. I highly recommend him. More