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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
244 Reviews
Call Dealership (850) 367-5295

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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244 Reviews of DCH Subaru of Thousand Oaks

September 13, 2024

everything is very smooth with the extended care. Thank you for servicing my car, Christina was wonderful. More

by Fisso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Sep 16, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear that Christina and the team at DCH Subaru of Thousand Oaks provided smooth service for your car. Thanks for sharing your positive experience!

September 12, 2024

The service was fantastic. Jasmine is a great addition to the team. Thank you for the help More

by Jmartinez253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Sep 12, 2024 -

DCH Subaru of Thousand Oaks responded

Jmartinez253, there's nothing better than a great review. Thank you! - The DCH Subaru of Thousand Oaks Team

September 12, 2024

DCH Subaru of Thousand Oaks has a very professional and caring team which always provides wonderful service, Jasmin Lawson the Service Advisor is a great asset to the team and we feel very fortunate she is More

by Philip[ Westernoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson and the professional service team.
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Sep 12, 2024 -

DCH Subaru of Thousand Oaks responded

Philip, we're delighted to hear that Jasmin and the team at DCH Subaru of Thousand Oaks provided you with such excellent service. Thanks for sharing your positive experience!

September 12, 2024

Service this time was Professional, thorough, friendly, helpful and customer oriented. Would recommend to others. More

by dhkoerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Report | Print
Sep 12, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for recommending DCH Subaru of Thousand Oaks! We're delighted to hear that our service was professional and customer-oriented. We appreciate your support!

September 08, 2024

Jasmine was courteous and explained things well. Notifications were timely. Car was clean after work was done. More

by Richardkertzner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Sep 09, 2024 -

DCH Subaru of Thousand Oaks responded

Richard, thanks for the great feedback! We're glad Jasmine and our team at DCH Subaru of Thousand Oaks provided you with excellent service. Safe driving!

September 05, 2024

They are courteous in person and on the phone. They make every effort to get servicing performed to the estimated duration. More

by Jimhoover397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson and phone scheduler.
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Sep 05, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the kind words! We're glad to hear our team at DCH Subaru of Thousand Oaks provided courteous service and met your expectations. We appreciate your support!

September 04, 2024

Heath, the Sales team member was great. If everyone was like him I’d rate 5 stars.Nico the closing documents/ finance guy was terrible. this is too bad because he is the last person you rea More

by jconnol13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath, Nico
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Sep 06, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, While we are glad to hear you received excellent service from Heath, we regret to hear the same level of service was not provided for the remainder of your visit. If you are open to discussing more, please reach out to me. Our team hopes to provide better service to you in the future. Kevin McDonnagh - Sales Desk Manager - kevinmcdonnagh@lithia.com

September 04, 2024

My 2024 crosstrek 11,000 mile maintenance was done in 1 hour and the car was washed. The car is running great. TY More

by KSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blonde service writer at Westlake dealership
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Sep 04, 2024 -

DCH Subaru of Thousand Oaks responded

Thanks for sharing your experience! We're glad to hear that the 11,000-mile maintenance on your Crosstrek was quick and efficient at DCH Subaru of Thousand Oaks. Enjoy the smooth ride!

September 04, 2024

The lounge is comfortable, has lots of books available to read, tv, a decent selection of drinks and small snacks. More

by Lynxling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Report | Print
Sep 04, 2024 -

DCH Subaru of Thousand Oaks responded

Lynxling, we're glad to hear you enjoyed the lounge amenities at DCH Subaru of Thousand Oaks! Thanks for sharing your experience with us.

September 03, 2024

It’s my second service at 12k miles. Everything was done in a timely fashion and as promised. The wait was pleasant, with coffee, books and great periodicals to read as well as TV to wa More

by jacobkuk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Report | Print
Sep 04, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for sharing your experience! We're delighted to hear that everything went smoothly and that you enjoyed the amenities at DCH Subaru of Thousand Oaks. We look forward to serving you again in the future!

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