DCH Subaru of Thousand Oaks

Service manager was good. Lack of loaner cars when I’m out of a car for a week is pathetic. Extended wait times to be picked up from my home to the dealer was unjustified. Lack of loaner cars when I’m out of a car for a week is pathetic. Extended wait times to be picked up from my home to the dealer was unjustified. More

Very efficient and transparent repair recommendations and pricing. Service manager was courteous and straightforward during service. pricing. Service manager was courteous and straightforward during service. More

Jasmine, my service provider went above and beyond with this service. She listened attentively and followed through and made sure I was totally satisfied with the outcome. this service. She listened attentively and followed through and made sure I was totally satisfied with the outcome. More

The service managers are always professional and courteous. The service manager for this visit did ensure everything was actually completed properly. However, the rodent treatment was pushed a litt courteous. The service manager for this visit did ensure everything was actually completed properly. However, the rodent treatment was pushed a little too much. This service is way too expensive and not nearly as effective as advertised. $200 is about for times what is actually worth. More

The service advisor was very helpful and every step was as good as usual. No problems as good as usual. No problems More

Jasmin was a great service manager! I felt well taken care of. Service was delivered in timely manner. I felt well taken care of. Service was delivered in timely manner. More

Jasmin and all the people in the service department were kind and explained everything to me. kind and explained everything to me. More

Thank you for the great service, we really appreciate it. Keep up the great work. Keep up the great work. More

Service advisor Juan Alvarez was exceptional in every way as he always is. I know my vehicle is in good hands when I drop off the keys to Juan. Vehicle runs as if it was brand new and it is going on 10 years as he always is. I know my vehicle is in good hands when I drop off the keys to Juan. Vehicle runs as if it was brand new and it is going on 10 years soon. More

They are a thoughtful, professional, caring team with a remarkably joyful attitude. The facility is always welcoming, clean, and offering goodness inside! remarkably joyful attitude. The facility is always welcoming, clean, and offering goodness inside! More