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DCH Kia of Temecula

Temecula, CA

4.8
440 Reviews

26799 Ynez Road

Temecula, CA

92591

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440 Reviews of DCH Kia of Temecula

October 14, 2020

Jeremy was very courteous knowledgeable and very helpful. My car was ready earlier than expected. I was very pleased with all the work performed at Kia. More

by Lesliestroud4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Goodman
October 02, 2020

Super rude and unprofessional. He argued with us about that contract even though we were showing him what it said. He told us that wasn't the case and again and again we showed him where the contract said More

by DCHSucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaime Sanchez
September 27, 2020

Gabriel was courteous and precise on completion of service as indicated. He followed up with a phone call when vehicle was ready. Thank you Gabriel! More

by Nancy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Kotsay
September 24, 2020

Will never deal with DCH Kia of Temecula again. DCH Kia of Temecula installed new battery on 9/11/18. Battery dead on 9/23/20. No problem. Just go in and get a new one installed under a pro-rated price. NO More

by robertbarbier
Customer Service
Recommend Dealer
No
Employees Worked With
Jeremy Goodman
Sep 25, 2020 -

DCH Kia of Temecula responded

Hi Robert, We do apologize Sir as the information from the KIA website when your information was entered was not working properly. We tried to assist yet you left and went to Hyundai, Hyundai reached out to us and we let them know to have you come back over so we could get this handled for you. Unfortunately you chose not to. Again , We apologize as we wanted to help. Regards, Fixed Operations Director

Sep 25, 2020 -

robertbarbier responded

You did not want to help! I tried working with the Kia service tech. I was there for 30 minutes. I talked to the service tech 2 times and he didn't want to help me both times while I was there. I had left and came back to Kia and he didn't try to help me. He gave me the printout showing I had to pay full price. He gave me the phone number to call Kia directly since he was unable to help me at that time. He also said I had to pay full price for the battery. That is why I left. I wasn't going to pay full price for the battery when I should not have had to. I went to Hyundai to get the battery. The service tech at Hyundai did call someone at Kia Temecula and they told me that I would have to meet up with another person at Kia in 30 minutes because that person was not at Kia dealer yet. Also, Kia would not be able to get my battery installed by 1pm (this was at 7am) and Hyundai was able to do it right away. I decided to give Hyundai my money because they were more friendly and had everything together.

September 21, 2020

Jeremy has walked the extra mile and serviced my vehicle in an excellent timely matter and answered my doubts regarding filter on my vehicle. Thx More

by Brenda Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Goodman
September 10, 2020

What a pleasant soul. I truly appreciate your tentative effort making me comfortable and your care of my vehicle. Youre absolutely an asset to Kia. Thank you More

by k_vandergrift
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Goodman
August 16, 2020

Daniel is excellent. He is very knowledgeable and very helpful. We appreciated the service and care he and the Kia Team provided. We are very happy! More

by Happy Kia Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Kleinschmidt, James O'connell, Carlos Escobedo
July 24, 2020

I highly recommend Gabriel for your service. Everytime i go he is always trying to work with you and give you the best deal possible. He is Super nice friendly gets things done in a timely matter! More

by Sarahrose92
Recommend Dealer
Yes
Employees Worked With
Gabriel Kotsay
July 11, 2020

Had an oil change and tire rotation for my Optima. Will definitely come again for service. Gabriel’s customer service is above and beyond. Thx More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Kotsay
July 10, 2020

Went in to buy my first car. Dennis my sales person was amazing, he explained everything to us and got me an amazing deal. He worked with my budget, I'm very happy with my new Kia Sorento. More

by stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Gassert, James O'connell, Carlos Escobedo
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