DCH Kia of Temecula

I got taken for at DCH Kia of Temecula. I went into the dealership on 2/23 and leased a new Kia. Instead of turning in my old Kia that was also leased they used it as a trade-in. At the time the sales guy dealership on 2/23 and leased a new Kia. Instead of turning in my old Kia that was also leased they used it as a trade-in. At the time the sales guy said it was a way better deal this way. My fault for trusting them and not looking over the numbers myself. However, we were in and out of the dealership in an hour and now I'm seeing why the deal happened so quickly. I called the guy who wrote the deal 2 days later after looking over the paperwork (mind you I was out of town for 2 days after leasing the car) and also spoke with the sales guy and they both agreed that the deal shouldn't have been done that way and they calculated my old lease as a 3 yr instead of a 4 yr. Now I'm having to pay $931 more than if I were to just have turned in the old lease and started fresh with the new lease. Both guys I talked to told me they would talk to so and so and get back to me. I've now called the dealerships 7-10 times in the last month trying to get a hold of someone to fix the deal and not one person will return my calls. I've also gone into the dealership and conveniently a manager is not available. This last Monday 2/29 I finally reached out to the GM Chris Greco who said he was going to pull my contract and get back to me. I emailed him last night because he's had plenty of time to review my contract and I got a response today "I am going to be meeting with all staff that was involved in your deal tomorrow to get some additional clarity on the transaction". My question is... why does it take the GM 4 days to figure out where the deal went wrong? it doesn't take that long to write the xxxx deal. There is not much to look over. Do the calculations yourself and you will see it's not right. They left me no choice but to take further action. Maybe this will get a response. DCH - DON'T COME HERE!!!!! More

Very nice dealer and easy transaction. I was in and out in about an hour. Place was clean and they all followed safety guidelines. This is my 3rd vehicle purchase and I wouldn't go anywhere else. You are t in about an hour. Place was clean and they all followed safety guidelines. This is my 3rd vehicle purchase and I wouldn't go anywhere else. You are treated very well here More

Very good service department team. Jeremy was super friendly and strait-up with the cost of what will be done, and was not going to be done. My wife is very happy with the way her car was serviced (hap friendly and strait-up with the cost of what will be done, and was not going to be done. My wife is very happy with the way her car was serviced (happy wife happy life:) More

Mr. Gabriel Kotsay is the Acrux of Professionalism and Genuine Care for All Customers. Intelligence and Kindness, indeed a rare breed of service. Thank You! Genuine Care for All Customers. Intelligence and Kindness, indeed a rare breed of service. Thank You! More

Jaime did a great job communicating with me through email and let me know what the deal was even before arriving at the dealership. He had everything ready when I arrived to streamline the process. James had and let me know what the deal was even before arriving at the dealership. He had everything ready when I arrived to streamline the process. James had everything ready to go in the finance office and got me out of their quickly. They were both upfront about the price and made the buying process much less stressful. I was in and out of the dealer with a new K5 within an hour and a half. More

Jeremy has helped me more than twice for my Kia and every single time I come down he helps me so much! He’s amazing !!! Easy to talk to, understood easily and was quick with his service. Just a really nice p single time I come down he helps me so much! He’s amazing !!! Easy to talk to, understood easily and was quick with his service. Just a really nice person to deal with. More

Gabriel helped us figure out what was covered under our warranty. He was courteous, and though I was frustrated, he remained calm and courteous. We got everything taken care of on the same day. I recommend warranty. He was courteous, and though I was frustrated, he remained calm and courteous. We got everything taken care of on the same day. I recommend Gabriel for all your automotive needs. More

Gabriel gave me an excellent customer service.... I highly recommend him as your service guy...My car was taken care of in a timely manner. highly recommend him as your service guy...My car was taken care of in a timely manner. More

Jeremy was amazing. The moment I drove up he was attentive to my needs and very friendly. It’s refreshing to be treated with respect and kindness again. I will definitely be back. attentive to my needs and very friendly. It’s refreshing to be treated with respect and kindness again. I will definitely be back. More