DCH Kay Honda - Service Center

not happy at all Called days ahead to schedule an appointment for Saturday. I have a 2019 accord and needed oil change and some issues that i noticed with the car. Lik Called days ahead to schedule an appointment for Saturday. I have a 2019 accord and needed oil change and some issues that i noticed with the car. Like my gears grinding between 2nd and 3rd gear. My clutch needed to be looked at. A rattling noise that i have inside the cabin and driver said seat making loud clicking sound I was greeted by Tiffany and when i mentioned the issues she right away started telling me that we might not be able to do it since they were short on technicians being that it was Saturday. I explained to her and told her that i called and scheduled an appointment, i should have been told before coming that this wont be taken care off not after me driving for an hour to get there. also requested for a tech to test drive my car. She said that they will look at it and let me know. 1 hour latter of my car siting in the lot regardless of the appointment i was still waiting for they to take the car in. Finally after me speaking to the Tiffany again and complained that whats the point of setting up appointments if they will not honor them she got my car in. The tech did the oil change and returned the car. I have the service papers and was told by Tiffany that the tech test drove my car and found no issues with clutch, transmission or drivers seat clicking. the thing that they didn't realize is that i have a dash cam and could see the whole thing. Tech just changed the oil and never test drove my car or looked at the other issues that i mentioned. Not a good way to treat high paying customer, at least dont lie to me. Keep in mind i leased my car from them. More

Excellent service from all aspects. From the appointment, Service Rep Max, Service Tech and Cashier. Great dealership for Sales and Service. Highly recommend. Extremely satisfied cust From the appointment, Service Rep Max, Service Tech and Cashier. Great dealership for Sales and Service. Highly recommend. Extremely satisfied customer. More

Came To Our Rescue Our 1- 1/2 year old Honda CRV was side swiped in some parking lot on front passenger side. I didn't even notice it but my husband did. We immediately Our 1- 1/2 year old Honda CRV was side swiped in some parking lot on front passenger side. I didn't even notice it but my husband did. We immediately went to 2 different repair shops and got 2 different quotes: different $ amount but repairs differed wildly. We got the idea to call Honda Service just to possibly see what they thought was the correct repair path. They looked at the damage and said this is way overpriced. They have a repairman who does some minor work and he then saw it. The repairman fixed it the next day with one small new part and buffing and repainting. We saved between $1000 and $1250 and the work is impeccable! Many, many, many thanks to Tiffany, Darlene and Richard but especially Tiffany and Darlene; those ladies know their stuff. And, of course, the gentleman who did the actual work; it is perfect. We have had wonderful service since we got our CRV at this dealership.The employees really care about being part of the team and maintaining this great satisfying level of service and satisfaction. More

Joe B in Service is the BEST I've been purchasing and servicing my cars for over 15 years now at this dealship and could not be happier. Steve was wonderful, Ray is great, and Jo I've been purchasing and servicing my cars for over 15 years now at this dealship and could not be happier. Steve was wonderful, Ray is great, and Joe is the BEST!! More

I was taken in immediately, my car was completed in less than half an hour and Joe was absolutely pleasant. And I was able to use a coupon! than half an hour and Joe was absolutely pleasant. And I was able to use a coupon! More

Carl was very helpful in rectifying the problem to our complete satisfaction. Would definitely recommend the dealership to other and would use them for my next Honda purchase complete satisfaction. Would definitely recommend the dealership to other and would use them for my next Honda purchase More

Excellent service and very happy with how quick everything got done. Additional services were needed but I didn’t feel pressured. It was all explained to me and was happy that they could get it a everything got done. Additional services were needed but I didn’t feel pressured. It was all explained to me and was happy that they could get it all done that day. More

Warranty replacement Starter replaced under warranty. Car diagnostics were tested to verify if the issue was the starter, battery, ignition, or charging system. The diagno Starter replaced under warranty. Car diagnostics were tested to verify if the issue was the starter, battery, ignition, or charging system. The diagnostics verified the started was bad. Took 15 minutes to verify warranty and the new starter was in stock and replaced within 2 hours. More

On time and done right the first time. Pleasant to deal with....professional and prompt. Last time there was an issue with the cleanliness of the interior of my car when finished. This time Pleasant to deal with....professional and prompt. Last time there was an issue with the cleanliness of the interior of my car when finished. This time, all was perfect. No complaints. More

I have been a customer of DCH Kay Honda for a very long time. I trust Kay Honda to take the best care of my Honda. Max was so helpful. Great technical and customer service. time. I trust Kay Honda to take the best care of my Honda. Max was so helpful. Great technical and customer service. More