DARCARS Ford

Customer Oriented Service and Sales - Great Experience My wife and I bought an Explorer from Ms. Sierra Whitehead, with some help from Marcus, yesterday and we were extremely happy with their service and p My wife and I bought an Explorer from Ms. Sierra Whitehead, with some help from Marcus, yesterday and we were extremely happy with their service and professionalism. Sierra's candid and helpful attitude was a nice change from the disorganized and pushy sales staff from other dealerships that we visited earlier in the day. I was impressed with how friendly all the other dealership staff were as well; lots of friendly faces and conversation while waiting for paperwork etc. The pricing for the vehicle was fair and they negotiated without being overly aggressive or manipulative. The only constructive criticism I would offer is that they should make the details about rebates/cash back offers more clear on the website and it would be nice to know in advance that you can only get some of the rebates or 0% financing; not both (this is really a Ford Manufacturing rule). What impressed me most was the last part of the transaction when we had a slight miscommunication regarding the Sync feature. After all the paperwork was signed and we were about to drive off the lot we realized the base model we purchased didn't have Sync. When we went back inside to discuss wanting the feature, they apologized for any miscommunication and happily re-processed all the paperwork for a different vehicle that included the Sync feature. The team was concerned they did something wrong and moved quickly to get us back on the road with the right vehicle in no time. This was telling of their priorities; it was about the customer all the way! My wife and I will gladly return when we're ready to buy another vehicle. More

One word - WOW! My car purchase (s) experience with Darcars Lanham has always been excellent. I have purchased five cars from the dealership and all purchases has be My car purchase (s) experience with Darcars Lanham has always been excellent. I have purchased five cars from the dealership and all purchases has been with Kwami Amegah. As a sales consultant he is very courteous, understands my need both from a product and a budget perspective. It was a pleasure dealing with Haroon Khalil - The finance Manager who made the entire documentation process very enjoyable. FIRST OF ITS KIND! in the box as they say!! Best of times for you Haroon! My special thanks to Andrew Schultz for taking care that everything went well as with the purchase(s). Best; Deep More

NO STRESS My husband and I was looking for a ford fusion with a good price tag. I was looking online when I came across one at your dealership. When we got ther My husband and I was looking for a ford fusion with a good price tag. I was looking online when I came across one at your dealership. When we got there we were greeted and the process began we test drove for cars and narrow our search to the car we purchased. it had some minor problem that our salesman Idrissa Bah said that it would get taken care of. This is the second time purchaseing a car that was a breeze. Keep up the good work Idrissa and Darcars. Idrissa had excellent customer service skill and was not a fast talker my husband can't stand a fast talker. thanks Thank You, More

Bought a car Thank you Darcars sales associate Sierra Whitehead for making my car buying experience as easy as 1-2-3. Your assistance in selecting a vehicle and Thank you Darcars sales associate Sierra Whitehead for making my car buying experience as easy as 1-2-3. Your assistance in selecting a vehicle and demeanor during the processing were invaluable. More

Derek's experience with Darcars! My experience with Darcars was amazing! I've purchased 2 cars with them. Totaled my used 2013 Toyota Corolla and came back to get a New 2015 Kia Forte My experience with Darcars was amazing! I've purchased 2 cars with them. Totaled my used 2013 Toyota Corolla and came back to get a New 2015 Kia Forte with only 5 miles and a better interest rate and rebates than I did with the Corolla ! Sierra and Thomas are a power team! the way they treat their customers are WONDERFUL i would recommend anybody who's looking to buy a new/used car to Darcars everybody was amazing from Sierra and Thomas to Jerris and everybody in finance ! I'll definitely be going back and telling all my family and friends to do also! More

Happy Kia Owner Wow! First of all I did not think I would be able to get a new car. I never thought I could afford it but Sierra reassured me that anything was possib Wow! First of all I did not think I would be able to get a new car. I never thought I could afford it but Sierra reassured me that anything was possible. She was very positive and showed a genuine interest in making sure that I was happy. She showed me the new technology in the car and even hooked up my bluetooth. I truly enjoyed my experience at Darcars and I will be back you can count on it. More

great fast easy save money The best experience u will ever have if your in Maryland buy your car from Darcars ford of lanham good job fast easy save money The best experience u will ever have if your in Maryland buy your car from Darcars ford of lanham good job More

Exceptional My experience at Darcars Ford was great. My salesman, Idrissa Went above and beyond to make us comfortable and satisfied. The manager Ali is awesome. My experience at Darcars Ford was great. My salesman, Idrissa Went above and beyond to make us comfortable and satisfied. The manager Ali is awesome. More

Awesome work by Idrissa Bah My experience with Darcars Ford was great. Idrissa made my first new car purchasing experience comfortable and easy. Very professional and helpful in My experience with Darcars Ford was great. Idrissa made my first new car purchasing experience comfortable and easy. Very professional and helpful in my car search and purchase. More

Thomas the Promise should be this guy’s name I started my car buying search back at the beginning of April. I came back to Darcars in Lanham since I had a great experience when I bought my previ I started my car buying search back at the beginning of April. I came back to Darcars in Lanham since I had a great experience when I bought my previous car back in 2012 from a guy named Milton. When I came to the dealership, I had unrealistic expectations of the type of car I needed and the amount of money I was able to spend. Thomas, the salesman I worked with took the time to show me around and explain to me that it was not going to be possible to get a brand new version of the car I needed and recommended looking at a used model. I was open to the idea, but they didn't have anything on the lot at that time that matched the criteria, so for the next two months Thomas would check in with me weekly to tell me of possible car matches that Darcars had in their network of dealerships. The Thursday before Memorial day Thomas called me to tell me that there were some great deals that would get me close to what I was looking for, so I came in. Finally after 2 months of patience and persistence, Thomas and the two gentlemen that worked the main desk, Constantin and Andrew helped me decide to lease the car I was looking for... BEST CAR BUYING/LEASING EXPERIENCE EVER!!!! Below does not let me pick Kia as a brand. More