Cumberland Toyota

Had a good experience 2 years ago. Something must have happened to management- unbelievable terrible experience trying to buy a car from them. Tried to stay local but guess I should have gone to Nashville happened to management- unbelievable terrible experience trying to buy a car from them. Tried to stay local but guess I should have gone to Nashville or Murfreesboro. Buyer beware. More

Ronnie Bean is unlike a typical Car salesman. He is always ready to accommodate a customer and does whatever it takes to get the best deal for the customer and the dealership. This is the second vehic always ready to accommodate a customer and does whatever it takes to get the best deal for the customer and the dealership. This is the second vehicle we have purchased from Cumberland Toyota and Ronnie Bean. Now, if you service department were as good and as honest and efficient as Ronnie Bean you would truly be the only dealership to see when purchasing or servicing your vehicle but you have a loooong way to go to get to that point. More

Easy to work with, informative, polite and friendly. Demonstrated great follow through . Appreciated the brief wait times following questions I asked. Did what they said they would do. Demonstrated great follow through . Appreciated the brief wait times following questions I asked. Did what they said they would do. More

I made an appointment to have an o2 sensor replaced on my Lexus. Went to my appointment under the impression that is what was being done to my car while I waited an hour. The rep, Travis, stayed this was a " Lexus. Went to my appointment under the impression that is what was being done to my car while I waited an hour. The rep, Travis, stayed this was a "Lexus OEM" part and would have to special order the part (which is a total lie- a Toyota Denso sensor is in it from the factory). They charged me $140 to READ A CODE, which had already been diagnosed by autozone. They sent me on my way, saying if I wanted the part ordered to let them know. The total quoted price to have the sensor replaced was $692.24- this is absurdly overpriced, seeing as a Toyota Denso OEM upstream sensor only costs $180. I mulled the situation over and went back to the dealer the next day. I asked the same rep why it cost $140 to clear a code and he stated I was paying for the techs time and knowledge (gee, I wish I got paid $140/hr and only actually did 5 minutes worth of work). I became upset because I was obviously being ripped off, and Travis became argumentative and negated everything I said. In absolutely no way did he offer to make things right. I ended up having to remove myself from the situation because it was going nowhere. Oh, and my name was listed as "Rachel Greenline" on the service form... nice little work around so service sheets can't be pulled by customer name. This dealership is beyond crooked and they should be ashamed of themselves. More

Very pleased with our purchase, Brandon was easy to deal with and very helpful in finding the car we wanted, even though it took some time. Never felt any pressure to buy. with and very helpful in finding the car we wanted, even though it took some time. Never felt any pressure to buy. More

This is the third vehicle my family has purchased from this dealership and we have always gotten a good deal plus the service department is excellent. I would definitely recommend them to anyone looking f this dealership and we have always gotten a good deal plus the service department is excellent. I would definitely recommend them to anyone looking for a new or used vehicle More

Christy was awesome! Got us the exact car we wanted!! Was super accommodating. Made the whole car buying experience enjoyable! Will be using Cumberland Toyota again!! super accommodating. Made the whole car buying experience enjoyable! Will be using Cumberland Toyota again!! More

Always friendly, helpful, and efficient! They get the job done right the first time! Satisfied customer! Even though I could go to other places I still bring my car here. done right the first time! Satisfied customer! Even though I could go to other places I still bring my car here. More

Service at Cumberland Toyota My vehicle was left with service people. Because I had been here in the past I expected excellent service in a timely fashion. They did NOT disappoint My vehicle was left with service people. Because I had been here in the past I expected excellent service in a timely fashion. They did NOT disappoint. My chariot was returned in a short time with excellent service completed. Travis Fitzpatrick told me what I needed to know concerning my vehicle and handed me the paperwork. He asked if I had any questions. There were no questions because Travis had answered them without my asking. Would I return to Cumberland Toyota again? Yes! More

Cody was the best. He has been working with us for about a year as we considered the various options that Toyota provided. He stuck with us, He gave us comparative information on the various models, and was a year as we considered the various options that Toyota provided. He stuck with us, He gave us comparative information on the various models, and was there when we were ready to buy. Thank you Cody for all the effort you put into helping us. More