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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

December 13, 2022

Always a pleasant experience and won’t do business anywhere else. And my wait time is always very short. More

by STORMY8102
Recommend Dealer
Yes
Employees Worked With
Lucas and Susie are the best!, Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you always have a pleasant experience when you come in and that your wait time is short. We hope to see you again soon!

December 13, 2022

They were courteous, and on time with my oil change and tire rotation and keeping my car up-to-date More

by GCHORDBLUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. We're glad to hear that we were able to meet your expectations and that your visit was a positive one. We hope you'll continue to choose us for all of your automotive needs in the future.

December 10, 2022

Is the second time I went there, very nice peoples and always available to work with my request. More

by Antonello
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you always have a pleasant experience when you visit us and that your wait time is short. We hope you'll continue to do business with us in the future. Thanks again for writing this review.

December 10, 2022

They took very good care of everything that was needed. And fit the sunroof leak fixed. Good customer service as well. More

by Tbrumbalough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the posting

December 09, 2022

The Service just as promised. We have done business with Tim before. Nice people and friendly service. More

by LINDABILBREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We appreciate your feedback

December 09, 2022

Took care of warranty service and got the work done fast. Kept me updated throughout the process. More

by BSTOUT1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that our service team took care of your warranty needs in a timely manner. We appreciate your business and hope to serve you again in the future.

December 09, 2022

Cumberland Kia service area is the best I have ever dealt with. Always so helpful and kind. Very professional and knowledgeable More

by vhall771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

December 08, 2022

Best service center around! I wouldn’t go anywhere else! Some service centers try to sell you what you don’t need. Cumberland Kia is #1 in integrity! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

December 08, 2022

Usually we have no issues but they didn't rotate our tires like we asked. My husband had to bring it to their attention and then they finally did it. They also didn't reset the reminder miles for servic More

by VACOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that our team didn't rotate your tires like you had asked and that the reminder miles for service wasn't reset. I'll be sure to pass this along to our team so they can learn from it and improve their customer service skills. Thank you again for choosing Cumberland Kia and we hope to see you back soon!

December 08, 2022

Was very polite and got the work done on time. Would got back to them More

by pprntschlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

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