Cumberland Kia

Cumberland Kia responded

Thank you for leaving your review, and we are glad to hear that you had a good experience when purchasing from Overdrive USA. We appreciate your commendation for Dave Albritton's assistance in finding the vehicle that checked all your boxes. While we're sorry to hear the issues found with your vehicle, we thank you for highlighting our willingness to help get them resolved. We're fortunate to have a skilled staff in our service department who are always willing to help with any of our customers' needs. Thanks again, and if there is anything else that we can do for you in the future, please don't hesitate contacting us!

Cumberland Kia responded

Hi there and thank you for leaving us a review! We are very glad to hear that you enjoy seeing and talking with our service technicians on your visits for service. We appreciate your loyalty and look forward to continuing to provide you with the best possible experience while servicing your vehicle. If there is anything additional we can do to make sure you're having an enjoyable visit, please don't hesitate to let us know. Thanks again for the review, we hope to be of service once again soon!

Cumberland Kia responded

Thank you for choosing Cumberland KIA for your service needs. Our team takes great pride in delivering a friendly and professional experience, so we're pleased to hear they met your expectations. We always appreciate feedback to help us grow - it was noted that the work was completed in a timely manner, and we will continue to strive towards excellence with the quality of our service. We hope your vehicle is running smoothly now, but please know we would be more than happy to get you back in if any issues arise in the future. Thank you again for your review!

Cumberland Kia responded

Thank you so much for your review of Cumberland Kia! We value the time you took to share your positive sentiment about our service techincians. It is encouraging and motivating to hear that your visit was prompt and quick. We look forward to serving you again!

Cumberland Kia responded

Thank you so much for your kind words and for choosing Cumberland Kia Service Center! It truly means a lot to us to know that we’ve earned your trust enough for you to go out of your way and drive 50 miles just to visit us. Your loyalty is greatly appreciated, and we are glad that our services have exceeded your expectations. We hope to continue providing great service for many years to come.

Cumberland Kia responded

Thank you for sharing your experience at Cumberland Kia! We are thrilled to hear that you felt our service advisors were professional and we apologize if you had difficulty reaching us by phone. At Cumberland Kia, we strive to ensure a seamless end-to-end customer experience. Taking into consideration your feedback, we have been working on improving our phone line system to help reduce any wait times and make scheduling appointments easy for all our customers. We value your relationship with us and if there is anything else we can do to help make your experience better, let us know. Thank you again for choosing Cumberland Kia for all of your vehicular needs!

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We are grateful to have gained a loyal customer in you and appreciate that you took the time to share your experience. We strive to provide our customers with friendly, professional and helpful service, and we're pleased that we have been able to consistently meet your expectations over time. If you ever have any questions or need assistance with anything moving forward please don't hesitate to contact us directly - your satisfaction is our top priority. Thank you for choosing Cumberland Kia and we look forward to continuing our relationship with you!

Cumberland Kia responded

Thank you so much for your kind words about Susie and our team here at Cumberland Kia. We strive to provide exceptional service and take pride in forming meaningful customer relationships. We are thrilled that we can do this and meet your needs for quality car maintenance even when you're on the go! We appreciate you taking the time to share your positive review, and we look forward to seeing you again soon.

Cumberland Kia responded

Thank you for your thoughtful feedback and kind words, we appreciate you taking the time to share your experience! It's our pleasure to have Susie as part of our team here at Cumberland Kia. We take great pride in providing exceptional customer service and it is inspiring to hear that she has a customer-focused approach that resonates with you. Personally connecting with clients is a cornerstone of what we believe in and strive for—thank you for your continued trust and loyalty over the years!

Cumberland Kia responded

Thank you for bringing your car to Cumberland Kia! We are delighted to hear that our staff provided helpful service and explained the options well for getting your car fixed. We strive to make sure that all of our customers have a great experience with us, and we are glad that yours was positive. If there is anything else that we can do for you in the future, please don’t hesitate to reach out!