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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

March 30, 2023

Very attentive and not pushy about selling something we weren't interested in. Very through in explaining the new car More

by EXTREMECONCEPTZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christie Herd
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, we really appreciate hearing how our team exceeded your expectations. We understand that car shopping can be daunting, so it's wonderful to know that we were able to provide attentive guidance and build a trusting relationship. We put customer satisfaction first, so it warms our hearts to read that we were successful in helping you find the perfect car. Thanks again!

March 30, 2023

Everyone was kind and courteous. The young man come out and explain to me what they were going to do, which was very nice. It did not take them long at all day well spent. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia! We're pleased to hear that you had a pleasant experience here and that our technicians were able to quickly get your car serviced. Our staff is passionate about providing excellent customer service and they'll be delighted to know that their efforts were appreciated. We'd love to have you return in the future, and feel free to let us know if there's ever anything else we can do for you. Thank you again for being part of the Cumberland Kia family!

March 30, 2023

The service at Kia was fantastic and was willing to help me after the crew at cumberland over inflated my tires and refused to let the air back out. More

by jonesnoah77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for reviewing Cumberland Kia and giving us 5 stars! We're thrilled to learn that you had a fantastic experience with our service team. It's very impressive that they were willing to assist you even after the crew at Cumberland over inflated your tires. We hope you are satisfied with the results and that this does not keep you from visiting us in the future. Thank you again for choosing Cumberland Kia for your automotive needs.

March 29, 2023

Always very efficient, friendly and on time . They keep you informed at what is going on with car. More

by TDKJEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking time to review your experience at Cumberland Kia, we appreciate your feedback! We are so pleased to hear that you had an efficient and friendly experience with us and that we kept you informed throughout the process. Our customers always come first and we strive to deliver excellent customer service on every visit. We will ensure your kind words are shared with our team here as well. Thank you for choosing Cumberland Kia for all of your car needs - we look forward to serving you again in the near future!

March 29, 2023

Lucas always takes care of us. We always get great customer service. They have a top notch service department. More

by LCJ788131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to offer your kind words about Lucas and Cumberland Kia's service department! Our team works hard to deliver top-notch customer service, and it's so rewarding hear that you enjoyed your experience. We strive to make sure all Kia owners have the best experience possible, and we are so happy that Lucas exceeded your expectations in doing this. Thank you again for sharing your review and being a valued part of the Cumberland Kia family.

March 29, 2023

Always timely and professional service. We purchased our Sorento from Cumberland Kia and get all services done here. More

by MDAVIS8892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson , Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your Sorento and for trusting us with your service needs. We strive to provide our customers with timely and professional service, so we are delighted to hear that you have found that to be the case. We look forward to seeing you again soon!

March 29, 2023

This was a very pleasant experience looking at the KIA product line. My choice was the Soul. I was very pleased with the sales people and the overall process of purchasing the auto. I would recommend More

by RSPURLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Strickland, Mike (Bart) Bartlet
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for your wonderful review. We are so pleased that your experience with Cumberland Kia was a positive one. We strive to ensure that all of our customers have an enjoyable and stress-free experience when making a purchase with us. It makes us proud to know that we were able to do this for you. We are happy you chose Cumberland Kia and the Soul model, it's a great car. We look forward to seeing you again in the future and thank you for recommending us to others. Please let us know if there is anything else we can do for you!

March 29, 2023

They are always very friendly and informative. It has always been a pleasure to deal with them. More

by ROSIERENEE9976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your kind words. We truly appreciate your positive feedback and loyalty to Cumberland Kia. Nothing makes us happier than providing our customers with the best experience possible, so we thank you for noticing all the hard work our team puts in to helping you every time you visit. We look forward to continuing to serve as your go-to dealership for quality and reliable cars in the future!

March 29, 2023

They made it easy to book the appointment, were ready when I arrived early, and completed the process quicker than I anticipated. More

by Ron Cabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for your kind review. It sounds like we provided you with the excellent customer service experience you deserved. We are delighted that we were able to meet and exceed your expectations, and that we can provide such an inviting atmosphere for our customers. We understand how important time management is for all of our customers, and we strive to offer quick service without compromising quality. We are glad it was a positive experience. Thank you again!

March 29, 2023

Always very nice when we arrive. Appointment times are spot on. We recommend them to anyone. More

by SHAWNDA_US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Mar 30, 2023 -

Cumberland Kia responded

Thank you very much for your positive review of Cumberland Kia! We are delighted to hear that you have had a pleasant experience with us. We strive to provide customers the best service possible, so we really appreciate your feedback and recommendation. We look forward to seeing you again soon and wish you safe travels.

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