Cumberland Kia

Cumberland Kia responded

Thank you so much for your kind words and feedback. We take great pride in the quality of our work and our customer service at Cumberland Kia, and we are thrilled to hear your experience was positive. We strive to communicate with customers throughout the day about their vehicle and to deliver a quick turnaround time whenever possible. We are thrilled that we could provide such a high-quality service for you, and we hope you'll come back to us for all of your automotive needs!

Cumberland Kia responded

Thank you for taking the time to share your experience with us. It's disappointing to hear about this negative experience with our service center and apologize for any inconvenience it caused. We understand that oil changes can be a hassle and take up valuable time. We aspire to provide top notch service in our shop and we're always looking at ways for improvement. We'll make sure your feedback is passed on to our service center manager so they can use the appropriate actions to ensure similar cases do not happen again in the future. If there is anything else we can do for you, please don't hesitate to get in touch - we understand how important top quality customer service is, especially concerning car services. Lastly, if it ever comes down to long trips, we would be more than happy to arrange pick up and drop off points free of charge. Thank you again and have a great day!

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, we deeply appreciate hearing from satisfied customers like yourself! We take great pride in delivering amazing service and support and are so glad to hear that comes through. It is wonderful to know that our work has been successful and that you feel you can rely on us as a valued resource. Once again, thank you for the generous review!

Cumberland Kia responded

Thank you for sharing your wonderful review of Cumberland Kia, Kristen! At Cumberland Kia we strive hard to ensure each customer has the best car-buying experience. Our friendly and efficient team helps to ensure that all our customers are satisfied. We're pleased to hear that you were delighted by their performance. We look forward to seeing you again when you're in need of a new vehicle or routine service. Thank you for choosing Cumberland Kia and enjoy the rest of your day!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are thrilled to hear that our service went beyond your expectations. It is important to us that you spend minimal time stopping in at the dealership and maximum time enjoying your car on the road. We strive for excellence in all levels of customer service, and it’s gratifying to know that we achieved that with you. Thank you again for your glowing review - we hope to serve you again soon!

Cumberland Kia responded

Thank you for taking the time to leave a review, your feedback is very much appreciated! We're delighted to hear that Josh was so helpful during the car-buying process, and went the extra mile by sitting in the car with you and showing off all the latest technology. We understand how intimidating that could feel, and we are glad that we were able to set your mind at ease! Your experience is exactly what we strive for at Cumberland Kia and we look forward to seeing you back again. Please don't hesitate to get in touch if there's anything else we can help you with.

Cumberland Kia responded

Thank you for your wonderful review, we really appreciate it! Your kind words about Susie and everything our team at Cumberland Kia does to keep our customers safe and riding in reliable vehicles is inspiring to us. We are so pleased that you have been able to rely on us every time you need service done on your car. We take pride in ensuring that our customers always receive the highest quality care they deserve and that our vehicles continue to run smoothly. Thank you for being part of our family!

Cumberland Kia responded

We are delighted to hear that you had a great experience with Lucas and his team here at Cumberland Kia, Kristen! Our goal is to always ensure quality service for our customers and we're glad to see that was delivered in your case. We appreciate your kind words and it's wonderful to know we have earned such a positive rating from you. Thank you again for visiting us - we look forward to assisting you during future visits!

Cumberland Kia responded

Thank you for taking the time to leave a review of your visit with us at Cumberland Kia, Caitlyn is one of exceptional team members who make it their mission to ensure that every customer that comes through our doors feels welcomed and well taken care of. We are delighted that she was able to offer you a pleasant experience and look forward to having you join us again here in the future.

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia. We value every customer's feedback, and your comments are being reviewed. It's not our intention to leave customers feeling dissatisfied, and we apologize for any misunderstandings that may have created a negative impression of us. Our ultimate goal is to provide top-notch customer service, and we sincerely regret that it didn't appear so in this case. We are continually striving to offer better experiences every day that meet your unique needs and anticipate your satisfaction by anticipating concerns you may have. To ensure this happens, I'll be bringing up this exchange as part of our training conversations with our staffs. Thank you again for taking the time out of your day to write this review - we appreciate it!