Cumberland Kia

Cumberland Kia responded

Thank you for taking the time to leave such a kind review about your experience with Cumberland Kia! We are pleased to hear that you were pleased with your customer service experience and that our team provided you with excellent service that didn't keep you waiting around. Providing top-notch customer service is our priority, and we are grateful for the recognition from our community. We look forward to seeing you again in the future!

Cumberland Kia responded

Thank you for your wonderful 5-star review of Cumberland Kia, and for sharing your fantastic experience! We are so pleased to hear that you had a welcoming and pleasant encounter with Tyson, who was able to answer all your questions and meet your needs. Thank you for noting the friendly and caring atmosphere here among our team members inside as well. We appreciate you choosing Cumberland Kia and look forward to seeing you again in the future!

Cumberland Kia responded

Thank you for taking the time to share your experience with us, we appreciate your feedback. We strive to provide honest service and it seems that we unfortunately fell short at providing that on this occasion. We are sorry for any confusion, frustration or disappointment this may have caused. At Cumberland Kia, we want to ensure our customers are equipped with all necessary information and always receive clear and accurate advice from our sales staff. We pride ourselves on offering individualized customer service with honesty, respect and transparency of product pricing. We will be coaching our team to avoid making statements about "banks wanting money," so that no guest feels misled in any way in the future. We hope you consider giving us another chance! Thank you again for bringing this to our attention.

Cumberland Kia responded

Thank you for sharing your experience with us. We are thrilled to hear such a positive review! Delivering top-notch customer service is one of our top priorities and we are grateful that our team was able to provide you with the assistance and knowledge you were looking for. It warms our hearts to know that they have lived up to our high standards of excellence. We look forward to serving you again in the future!

Cumberland Kia responded

Thank you for such a fantastic review and 5-star rating. We understand the importance of excellent customer service in creating a seamless and pleasant experience. The whole team at Cumberland Kia works hard to provide superior service each time someone visits our dealership, and we're so glad that we've been able to meet your expectations. Thank you for recognizing the efforts of our service department manager and service writers. We certainly appreciate your business and look forward to seeing you again soon!

Cumberland Kia responded

Thank you for taking the time to share your experience with us at Cumberland Kia, we appreciate your kind words. We strive to make sure that each visit is informative and tailored to the specific needs of our customers. It's wonderful to hear that our team was able to provide you with a warm, considered and pleasant experience. We will be sure to pass on your praise! We hope that we have the opportunity to serve you again in the future, and please let us know if there is anything else we can do for you. Thank you once again!

Cumberland Kia responded

Thank you for your positive review! We appreciate hearing feedback about Susie's professionalism and kindness. It is our goal to provide excellent customer service and ensure you receive thorough information regarding your available repair options. We hope the repair process was easy and seamless for you, and we look forward to seeing you soon.

Cumberland Kia responded

We are so pleased you had a five-star experience at Cumberland Kia and thank you for taking the time to provide such glowing feedback! It is our highest priority to provide the utmost support during your car buying journey. We're glad that we could make it easy and expedited for you. We hope that you have many enjoyable miles in your vehicle. Please let us know if there is anything else we can do for you!

Cumberland Kia responded

Thank you for your kind words. We are delighted to hear about your positive experience with the Cumberland Kia team. We understand how important it is to provide quick and convenient maintenance services, so we are happy that we could do that for you. We also appreciate you taking the time to mention our recall policy. It's important for us as a dealership to keep track of any manufacturer recalls on your vehicle so we can make sure you and your car are up to date and safe in all areas of service. It was a pleasure servicing your Sorento, and we hope to have the opportunity to do so again soon!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are thrilled to hear that our technician was able to finish your service quickly and that you love your car. We strive to offer quality customer service and we're glad that our efforts didn't go unnoticed. Please let us know if there is anything else you need in the future and we'll be more than happy to help!