Cumberland Kia

Great experience and staff Had a very good experience here. The staff was wonderful and very helpful . Chad Hancock is amazing and helped me find exactly what I was looking for. Had a very good experience here. The staff was wonderful and very helpful . Chad Hancock is amazing and helped me find exactly what I was looking for. I am a 24 year old female and he didn't try to ""sell"" me just any car out of my budget. I explained my situation to him and he treated me as if I was a friend, even though we had just met, and not just another sell. This place has a great selection of cars and I highly recommend coming to Cumberland Kia in Cookville for your next purchase More

"Zero Pressure" Odell Braswell walked me through the orientation for the 2015 Sedona. I told him my needs, and he demonstrated, with no "sales pressure" how the Sedo Odell Braswell walked me through the orientation for the 2015 Sedona. I told him my needs, and he demonstrated, with no "sales pressure" how the Sedona provided the benefits I needed. More

Overly Impressed I was pressed for time the day of my purchase. Mike Cox, was very attentive to my needs and wants and pushed to make it happen. Shortest time I've eve I was pressed for time the day of my purchase. Mike Cox, was very attentive to my needs and wants and pushed to make it happen. Shortest time I've ever spent buying a new car. I definitely be back and will highly recommend Cumberland Kia and Mike Cox to everyone. Great experience. More

Great expirence Me and my parents been shopping around for me a new car, and we went to a few places pther than here. Out of all the others i went to, the people her Me and my parents been shopping around for me a new car, and we went to a few places pther than here. Out of all the others i went to, the people here was seriously the best to deal with...by a lot. The biggest thing for me is to not annoy or push me to buy a car. So dealers try so hard to get you to buy a car that day, and when you leave, they call you 20 times the next two days...no...thats annoying, stop. The guys that i delt with here didnt push me to buy anything, and still let me fully test drive the cars. Them not pushing me to get a car from them actually made me want to get one from more. Joe will tell you he won't call you or pressure you into a car, if you want it, you'll get it. So them not being pushy, and the fact that i bought a car that you wont find anywhere else because of all the many featurs it has on it, is why you should at least go talk to these guys when youre looking for a new car! I'm definatly going to them in the future. More

Impressed! I was very impressed by the entire experience. My sales consultant Casey Bales was fantastic! Adam Eldridge was so friendly and helpful! A great group I was very impressed by the entire experience. My sales consultant Casey Bales was fantastic! Adam Eldridge was so friendly and helpful! A great group of people!! I will have absolutely no problem recommending this business to everyone. Thank you Cumberland Kia! You made my auto shopping hassle free!! More

Very Happy My husband and I are very pleased with the attention and service we received from Mike Cox. He addressed ME in the first person, answered all MY ques My husband and I are very pleased with the attention and service we received from Mike Cox. He addressed ME in the first person, answered all MY questions and help ME decided the right car for ME. We were previously at other dealerships where the salesmen totally ignored me even after being told that I was the one the new car was for. Once I made my decision, both Mike and Adam spent an equal amount of time with my husband . They were both very patient with us as well as respectful and informative. I drove my new car home that same day! More

Happy, Happy, Happy Mike Cox and Adam Eldridge were beyond helpful, patient, and timely in their handling of my purchase. I spoke with Mike Cox last week about potentiall Mike Cox and Adam Eldridge were beyond helpful, patient, and timely in their handling of my purchase. I spoke with Mike Cox last week about potentially buying a car. Within forty eight hours, I had information about cars, payment plans, and coverages that best met my personal needs and financial restrictions. Today, I filled out the necessary paperwork, shook a few hands, and pulled out of Cookeville Kia with a 2015 Kia Rio. My girlfriend and I could not be happier. Thanks! More

Awesome The device was great hospitality and made you feel that you wasn't being pressured to buy. Paul Dean is a great salesman by far he's the guy we went t The device was great hospitality and made you feel that you wasn't being pressured to buy. Paul Dean is a great salesman by far he's the guy we went to twice for both of our kias we have owned More

A very pleasant experience! I honestly made things pretty easy for the salespeople at Kia...but they could not have been nicer! I had driven a 2012 Kia Soul at another dealershi I honestly made things pretty easy for the salespeople at Kia...but they could not have been nicer! I had driven a 2012 Kia Soul at another dealership in town and frankly fell in love with it. When the salesmen at the OTHER dealership offered me a price that was almost what I would pay for a new one, I came directly to Kia. I first researched the vehicle online and looked at ratings and reviews and such. On Monday morning the first call I received that day was from Paula at Kia. She was extremely polite and professional and I was looking forward to working with her. When I got to the dealership she had one of the models I was interested in, ready and waiting for me to test drive. She then turned me over to Joe Greenwood. I was slightly disappointed that I could not work with her, but not for long. Joe was great and answered all of my questions. I wish I could have gotten it for a couple thousand cheaper since I was paying cash, but I am really happy with the car and the experience. I still hope that Paula also shares in the benefit from the sale. Overall, I had a very pleasant experience and love my new Soul! More

Excellent customer service Mike Cox was very helpful but not pushy. Was interested in what I wanted in a car. My overall experience was excellent. I intended to look around at o Mike Cox was very helpful but not pushy. Was interested in what I wanted in a car. My overall experience was excellent. I intended to look around at other dealerships but was able to find what I was looking for there. I would recommend Cumberland Kia to everyone. More