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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,319 Reviews of Cumberland Kia

November 23, 2015

New Car Purchase My purchase of a new Kia Optima could not have been easier. Dusty Atkinson and Jim Tuck were great to work with and I would recommend them to everyone More

by lcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Dunn, Adam Eldridge, Jim Tuck, Dusty Atkinson
November 23, 2015

I watched them deal with my wife This auto was for my wife. She decided which model and which options were important to her. While I helped she was in the forefront. She was always tr More

by Wwells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck, Mike Cox
Nov 23, 2015 -

Cumberland Kia responded

Congratulations on your new purchase! Our goal is always to exceed our customer's expectations. I am happy to hear that we were able to do that. Satisfied customers, such as yourself, are what makes Cumberland Kia a success. Many thanks for your patronage and we wish you many safe driving miles. Sincerely, Ryan Corner E Commerce Director

November 23, 2015

Awsume sales man Awsume salesman very helpful made me and my dad feel at home would recommend joe greenwood at number 10 will recommend my firends to go see him Thanky More

by BethanyRobertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No, Adam Eldridge, Joe Greenwood, Paula Miller
November 20, 2015

Great people! I would recommend this dealership to anyone who is looking to buy a car, because everyone we dealt with was very kind, helpful, and patient. Adam Eldr More

by cindy55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jim Tuck, Mike Cox
Nov 23, 2015 -

Cumberland Kia responded

It was a pleasure to read about your buying experience working with our team. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

November 17, 2015

ONE THING AFTER ANOTHER Never again will I purchase another vehicle from Cumberland Kia!! I purchased a 2015 Kia Soul from these guys back in March. First of all, it took th More

by Kimber1911
Recommend Dealer
No
Employees Worked With
Adam Eldridge, Joe Greenwood
Nov 30, 2015 -

Cumberland Kia responded

We are truly sorry that your previous purchase did not meet the highest standards. We are pleased to see however that you chose to see us to purchase your second vehicle from Cumberland Auto Center, thank you for giving us the opportunity.

November 14, 2015

Great!! I would recommend this dealership because it made looking for a new car almost easy. Everyone was so helpful and kind. I left there without a single q More

by mads1017
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike Cox
Nov 23, 2015 -

Cumberland Kia responded

We are so thankful that you enjoyed our staff while purchasing your vehicle with us. We aim high when it comes to customer satisfaction, and by the sounds of it we hit our target. Thank you so much for sharing your experience with us. Respectfully, E Commerce Director Ryan Corner

November 12, 2015

"Wonderful" Joe was an awesome sale person very kind and "patience". He spent at less five hours looking for just the right truck and the best deal. I would r More

by West
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Greenwood
Nov 23, 2015 -

Cumberland Kia responded

We really appreciate your feedback and your kind words. Thank you for taking the time to share your experience and review our dealership. Your opinion matters to us. Joe is a big asset to our team, and I am so glad you had the opportunity to work with him. Respectfully, E Commerce Director Ryan Corner

November 12, 2015

Our experience was amazing and fast. Joe Greenwood sold me my 2016 KIA soul. He was wonderful and got us in and out so fast and easy with no problems. I would definitely recommend him and More

by Jordan V.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Joe Greenwood, Dusty Atkinson
Nov 23, 2015 -

Cumberland Kia responded

Glad to hear you had a great experience with our team. Our goal is to help every guest find the perfect vehicle. We appreciate your loyalty and hope you come back for all your vehicle needs. Thank you for taking a moment to leave us this review. We are happy to hear that that exceeded your expectations! Respectfully, E Commerce Director Ryan Corner

November 10, 2015

Happpy Quick ,fair, and got the deal I wanted. Very happy would recommend other people anytime. Had a pleasant experience bought a new car I'm very happy wit More

by Cuz2114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Bales
Nov 23, 2015 -

Cumberland Kia responded

Thank you so much for this great 5-star review! Casey is a great member of our team and we are glad to know that he went above and beyond his way to make sure you had an enjoyable car buying experience. We appreciate your business and we encourage you to FOLLOW us on Twitter and LIKE us on Facebook for exclusive service deals. Sincerely, Ryan Corner E Commerce Director

Nov 23, 2015 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Thank you, E Commerce Director Ryan Corner

November 10, 2015

Very Pleased I was very pleased with my experience at Cumberland Kia. The staff was friendly and knew what they were doing. I felt going in that I would have a har More

by jc22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Dusty Atkinson
Nov 23, 2015 -

Cumberland Kia responded

Thank you again for leaving feedback about your experience here at Cumberland Kia. We appreciate your business and wish you luck with your new vehicle. Please feel free to call or stop by if you have any questions! Sincerely, Ryan Corner E Commerce Director

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