Culver City Volvo Cars

Best Experience Leasing a Car EVER! Everyone we dealt with was really invested in helping us get exactly what we want. We left feeling like we got a genuinely great deal and that we wer Everyone we dealt with was really invested in helping us get exactly what we want. We left feeling like we got a genuinely great deal and that we were treated with total respect. More

Excellent customer service Mark is been my service writer for more than two years has always provided excellent customer service keeps me informed of any updates and service nee Mark is been my service writer for more than two years has always provided excellent customer service keeps me informed of any updates and service needed on my vehicle I would highly recommend CULVER CITY VOLVO to any of my friends for their service and purchase I have three cars at them totally satisfied with the dealership More

Excellent Service My first routine service visit to Culver City Volvo was a delight. My wife and son sat comfortably in the main lounge, drinking coffee and eating donu My first routine service visit to Culver City Volvo was a delight. My wife and son sat comfortably in the main lounge, drinking coffee and eating donuts. My service advisor Hector met with me promptly, even though I was 15 mins early for my service appointment. Everything was explained clearly to me and I was off with a brand new loaner xc60. The following day, I received a call that everything was done as promised with the exception of a missing part. Overall, an excellent experience. I'd highly recommend getting your Volvo serviced here. More

Made it easy Easy service appointment. Took the hassle out of the process. Hector was courteous and helped me take care of any issues I had. I’ll be back again for Easy service appointment. Took the hassle out of the process. Hector was courteous and helped me take care of any issues I had. I’ll be back again for my next service appointment. More

The service department is so good I might buy another Volvo I tried to buy a car from this dealer, but they refused to stop trying to sneak in extra fees. So I bought my Volvo at Rusnak Pasadena with no problem I tried to buy a car from this dealer, but they refused to stop trying to sneak in extra fees. So I bought my Volvo at Rusnak Pasadena with no problems! But... I take my car here to service because THEY ARE THE BEST!!!!! Martin and the entire service team are the most no nonsense, fun, kind, hard working people I have ever come across in the car industry!!! The car salesmen should take a page from their book! More

Consistent Good Service I had an appointment and needed to be out at a certain time. They made it happen. Pleasant friendly and professional. I have been going to Mazda Culv I had an appointment and needed to be out at a certain time. They made it happen. Pleasant friendly and professional. I have been going to Mazda Culver City for a few years ands been a great experience. More

Friendly and prompt service Always helpful. Always attentive. Always timely. I brought the car in for an urgent message alert on my dash... a few hours later two recalls were att Always helpful. Always attentive. Always timely. I brought the car in for an urgent message alert on my dash... a few hours later two recalls were attended to and an early service (so I didn’t have to come back again in a few months). It was the ultimate stress free experience. More

Excellent Martin is great and has taken care of my cars for years. I have not had a bad experience as far as I can remember. Excellent service always! Martin is great and has taken care of my cars for years. I have not had a bad experience as far as I can remember. Excellent service always! More

Great first impression with service department Had to get my car serviced at dealer (recall associated with software). Arrive at 8:30 AM for a 8:40 AM Saturday appointment. Was back in my car and o Had to get my car serviced at dealer (recall associated with software). Arrive at 8:30 AM for a 8:40 AM Saturday appointment. Was back in my car and on my way in under an hour. The Mazda rep. was informative, customer focused, and most of all she had a positive attitude. More

Dishonest And Ran Us In Circles! I spent an entire day at Culver City Volvo this past Saturday and left not just disappointed but frustrated. We arrived interested in leasing a Volvo I spent an entire day at Culver City Volvo this past Saturday and left not just disappointed but frustrated. We arrived interested in leasing a Volvo XC40 and were set up with Alpha. He wasn't overly familiar with his inventory or any of the features of the car we were looking at which bothered me. On our test drive he didn't try to sell the car, didn't show us a single aspect of the car, just showed us where to turn to get back to the dealership. Luckily we had already test driven the vehicle and knew we liked it. Moving forward, we sat down to start running numbers and more than once the numbers on Volvo's side were incorrect. Luckily my husband is a numbers guy so he was all over this. After a looong time we were able to work out a deal and then we find out the car has over 700 miles. This concerned me but Alpha said this is normal due to test drives around the neighborhood. When we got to the finance department we come to find out the car we've been working out a deal on is a Demo which was NOT DISCLOSED. It has over 700 miles because it has been driven around by someone on the lot as their own car. It also has numerous wounds and blemishes. We talk to the manager, Charlie, who was rude. He used the term "lucky" many times. We were lucky to be getting the deal we were getting. He sells cars with fear tactics and that doesn't work on us. We finally agreed that they would fix anything wrong with the car and we would move forward. Until we saw the Carfax and it showed this "brand new" car had already had the entire brake system replaced. Charlie again tried to intimidate us into buying the car, I mean when does this work on people? Treating people respectfully would definitely have gotten him further with us. He said we were lucky to be getting this deal, if we wanted a new car we should have chosen a new car. Well, we thought we were choosing a new car because no one disclosed that this was a demo to us in the first place. We asked him how the price would change if the brakes had been replaced and he said not at all. So I'm not really sure how a "brand new" Volvo xc40 with over 700 miles, numerous blemishes and an entirely new brake system is considered new. He wasn't giving us that great a deal. It was a deal we were negotiating on what we considered to be a new vehicle, not a used vehicle. We decided to walk away. It seemed like some shady tactics going on. Get people interested in a car, tell them it is new, negotiate on said car, then tell them the car has 700+ miles on it, mars and blemishes, and a new brake system and then tell them they are lucky to be getting any deal and if they want a new car to go pick one out but not to expect any deal at all. Mainly they just treated us poorly. It was the worst experience and left me feeling disgusting. More