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Crystal Toyota
Greenbrook, NJ
306 Reviews
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306 Reviews of Crystal Toyota
March 25, 2018
If I could give 0 stars, I would After now three visits to Crystal Toyota for the same issue, it is safe to say I am never using their services nor will I be visiting their sales floo After now three visits to Crystal Toyota for the same issue, it is safe to say I am never using their services nor will I be visiting their sales floor ever again. My 2010 Rav4 was purchased from Autoland Toyota and has received servicing from Crystal Toyota ever since its purchase date. This past January I began to experience break weakness and squeaking. In November of 2016, the car had the entire front brake system replaced, (at Crystal Toyota) where this issue was said to have been solved. On the 16th of January, I brought the vehicle in for an appointment to address the issue. It became clear that it was time for my entire rear brake system to be replaced. Nearly six hundred dollars later, I drove out of Crystal Toyota with the understanding that my breaks were set for at least the next couple years without adjustment. Early February, I slowly began to notice the same exact screeching when brakes were applied. With each day the noise became louder and more prominent. On the 8th of February, I scheduled another service appointment to address, for the second time, the same issue. Another 6 hours in the shop and they concluded that the noise was now coming from the front rotors. As stated in my receipt, "Noise coming from front rotors. Cut rotors as a courtesy to the customer. Test drove vehicle. No longer making noise." As I left the dealership that night, I used their designated exit, in which is a very steep incline to get back onto Route 22. As soon as I applied my brakes I noticed yet ANOTHER muffled squeak. At this point in time, I gave the car, for what I thought could be the case, time to "adjust" to the last service job. Week after week, the sound began to amplify yet again. On March 19th I was due for an oil change and brought my car into my normal Castrol location. From the moment the service manager took my car from the waiting area to the shop, (not even 10 feet) he questioned when the last time my brakes had been serviced. I agreed with the servicer that it is clearly still an issue and took my car to Crystal Toyota Servicing for a third time that day. I expressed my concerns to my services advisor, yet another time and then awaited a phone call regarding what could possibly be the prognosis this time around. A few hours later, I receive a call, where Ryan states that the caliper on my front brakes is frozen and in order to rid of all noise I will have to replace my entire front brake system, as was done back in late 2016, along with like I did with the rear system back in February. I was appalled. Not only was this now my third time at the service department, but it was for the SAME EXACT issue all three times. I was not offered any sort of compensation for all the frustration I had gone through, nor was offered any sort of discount on the new front brake system I will now have to purchase because the issue was not noted the first or second time the car was brought in. Throughout this entire process, I feel as though I was both mislead and taken advantage of, especially since I am young and also a solo female. I spent nearly eight-hundred dollars between the first two visits, all for the service department to tell me I now, after 3 months of frustration, will also need an entirely new front brake system. If that doesn't sound like scamming, I am not sure as to what would. Because of this, after being a loyal customer for a great deal of time, I will never visit Crystal Toyota for servicing ever again, nor will I purchase from their sales floor as I was planning on doing in the near future. If I could give 0 stars, I would. More
by Anna N.
Employees Worked With
Ryan Garey
March 14, 2018
excellent service and knowledge re vehicles. Great dealership. Nader knew everything about the vehicle and was not pushy with us--showed us many different cars and aspects of each vehicle and ga Great dealership. Nader knew everything about the vehicle and was not pushy with us--showed us many different cars and aspects of each vehicle and gave us an honest great deal. Excellent salesperson to have--the dealership is lucky. More
by naderbeskal
Employees Worked With
Nader Beskal, Andres Gaitan
March 12, 2018
excellent service as usual Came in for new vehicle and was treated with the utmost professionalism. Made my buying experience very enjoyable. Will definitely return to this deal Came in for new vehicle and was treated with the utmost professionalism. Made my buying experience very enjoyable. Will definitely return to this dealership in the future. More
by ANTHONY MAURIELLO
Employees Worked With
Nader Beskal, Mohammed Ali
March 01, 2018
They work fast I love working with the people at Toyota, they are very very friendly, answer all my questions and work very fast. This is my 4th time getting a car f I love working with the people at Toyota, they are very very friendly, answer all my questions and work very fast. This is my 4th time getting a car from this dealership and im always very happy with their service. Nader is an excellent person, always very attentive and welcoming. Hes very understanding and tries to help you as much as he can. Elias and Brian are also excellent, loved working with them !! Thank you guys !! More
by Elisa Lizardo
Employees Worked With
Nader Beskal, Brian Castellon , Elias Iraheta
February 28, 2018
Excellent dealership and wonderful experience! Nader Beskal greeted us with a big smile and immediately got to work on lease options for my husband and I. George Ragaie, who was so sweet, then jum Nader Beskal greeted us with a big smile and immediately got to work on lease options for my husband and I. George Ragaie, who was so sweet, then jumped in to show us the vehicle and all of its features, did all of our paperwork and then some. They were both exceptional in the way they dealt with us and we never felt pressured or taken advantage of. We were in and out with a new car in 2.5 hrs! (Pretty much unheard of!) We highly recommend and will be going back there for our next vehicle. More
by Melissa
Employees Worked With
Nader Beskal, George Ragaie
February 28, 2018
Great car buying experience I am very happy with my experience at Crystal Auto Mall with George Ragaie and Fady Beshara. George made my wife and I feel very comfortable throughou I am very happy with my experience at Crystal Auto Mall with George Ragaie and Fady Beshara. George made my wife and I feel very comfortable throughout the entire process. He was able to answer all my questions and never pressured us for the sale or extras we didn't want. Even after the sale I have continued to get great customer service from George. I would highly recommend George to anyone at any stage of their car buying process. Fady made us feel comfortable during the financing process. I was happy how quick and easy it was compared to my past experiences. More
by Justin
Employees Worked With
Fady Beshara, George Ragaie
February 28, 2018
best dealership I have dealt with Nader and George worked exceptionally hard to get me the car I wanted for the price I could handle with an upgrade and extras. Alex in finance made th Nader and George worked exceptionally hard to get me the car I wanted for the price I could handle with an upgrade and extras. Alex in finance made the checkout process as painless as possible. More
by branonpc
Employees Worked With
Nader Beskal, Alex Gimenez, George Ragaie
February 25, 2018
Exceptional and friendly customer service I received the best customer service I ever had when it comes to buying an important product. Both the manager and the advisor were very professional I received the best customer service I ever had when it comes to buying an important product. Both the manager and the advisor were very professional and amicable. They made my car buying experience very comfortable. They answer all my questions honestly and patiently. I can’t wait to come back to them for my next purchase! More
by Irma
Employees Worked With
Nader Beskal, Andres Gaitan
February 22, 2018
Wonderful Experience! Great Service, Selection, and Price! George Ragaie and Nader Beskal made it easy! I had previously leased a car from George Ragaie and wanted to return the lease and this time purchase a George Ragaie and Nader Beskal made it easy! I had previously leased a car from George Ragaie and wanted to return the lease and this time purchase a new car. I spoke to Jeff Bradley several times on the phone regarding my vehicle wants and needs and arranged a time to visit the showroom. When my husband and I arrived at the showroom, we met with George Ragaie who offered information on the 2018 Camry we wanted to purchase and we took the car for a test drive. Nader Beskal gave us a great deal and we signed our paperwork and left with our new Toyota Camry. Everyone at Crystal Toyota made it easy to purchase our new vehicle. More
by P&DMac
Employees Worked With
Jeff Bradley, Nader Beskal, George Ragaie
February 22, 2018
" Leasing made Easy" I contacted the dealership via phone and explained that I was returning a Toyota lease and was interested in leasing a new Camry. Nader Beskal found t I contacted the dealership via phone and explained that I was returning a Toyota lease and was interested in leasing a new Camry. Nader Beskal found the exact model along with exterior & interior color that I was looking for. He made sure to apply all incentives that I was entitled to and came up with a price that was within my budget. He reserved the car for me and confirmed a time for us to meet the next day. When I arrived, Nader & George Ragaie made it a wonderful experience and had me out the door in a very short time. George meticulously reviewed all the options of the car and answered all my questions. Both Nader & George understand customer service and because of them I will recommend others to see them if they are in need of a new vehicle along with my return business. More
by needacar
Employees Worked With
Nader Beskal, George Ragaie
