Crystal Toyota

A shout out to Mr. Nader Beskal and Mr. George Ragaie! I came to Crystal Toyota with my family to replace my "Sick Car" and immediately I was welcomed by Mr. Beskal and Ragaie. I did not wait online and be I came to Crystal Toyota with my family to replace my "Sick Car" and immediately I was welcomed by Mr. Beskal and Ragaie. I did not wait online and before I knew it, I was sitting down telling them about the car I am looking to buy. They listened to me carefully and took all the features I wanted into consideration. They didn't try to push me to buy something that my family and I did not need. They recommended the right cars that matched my needs and budget. Mr. Ragaie was nice enough to discus all the safety features of each car and showed us all the available colors as well . God bless his patience! He went on a ride with my 2 daughters while trying the new car and answered all their curious questions. Then, when it was time to make a decision and start the paper work, Mr. Beskal provided me with all the information I needed to know about the finance and helped us finalize the process with a GREAT DEAL. My over all experience was more than satisfying because of those two gentlemen. They were professional and knew exactly the meaning of good customer service. I highly recommend them both if you are looking for a good deal! More

Mr.Nader got a new car I am so excited shout out to Crystal Auto Mall. Mr.Nader was very informed and helpful about the cars. He made my first car buying exp got a new car I am so excited shout out to Crystal Auto Mall. Mr.Nader was very informed and helpful about the cars. He made my first car buying experience very easy and fun I love the car and the safety features. The whole experience was hassle free I would totally recommend this delarship to anyone that wants an affordable and safe car to buy and I would tottaly recommend Mr.Nader, he even followed up with me a week and a month later and still to this day he still is in contact with me great crew I am very greatful. #Crystalautomall More

Bad customer sevice at service! They had me waiting for a long time waiting for someone to at least call me to check me in when there were a few people free, very serious lady i dont They had me waiting for a long time waiting for someone to at least call me to check me in when there were a few people free, very serious lady i dont think she was having a good day, it was my first time having my non toyota car having check for some random noise, i have to go to that dealer because the car was purchased there 😕 i dont think i will feel good going there every time i have to go ?? More

Impressed with the service ! Jorge was very knowledable and was very patient all through out the process . I highly recommend that you look for him when you go Crystal Auto Mall i Jorge was very knowledable and was very patient all through out the process . I highly recommend that you look for him when you go Crystal Auto Mall in Greenbrook. Jorge is very organized as well . :) More

Best dealer in NJ Let me start saying I visited almost all dealers in nj and Crystal Mazda/Toyota was the most honest and trustfull dealer I very appreciate the help o Let me start saying I visited almost all dealers in nj and Crystal Mazda/Toyota was the most honest and trustfull dealer I very appreciate the help of everyone at the dealer specially to George my sales guy very professional and very helpful always with a good actitud and a big smile in his face and also thanks to my financial guy Alejandro (Alex) excellent job. I’ll recommend this dealer for any car you need More

If I could give 0 stars, I would After now three visits to Crystal Toyota for the same issue, it is safe to say I am never using their services nor will I be visiting their sales floo After now three visits to Crystal Toyota for the same issue, it is safe to say I am never using their services nor will I be visiting their sales floor ever again. My 2010 Rav4 was purchased from Autoland Toyota and has received servicing from Crystal Toyota ever since its purchase date. This past January I began to experience break weakness and squeaking. In November of 2016, the car had the entire front brake system replaced, (at Crystal Toyota) where this issue was said to have been solved. On the 16th of January, I brought the vehicle in for an appointment to address the issue. It became clear that it was time for my entire rear brake system to be replaced. Nearly six hundred dollars later, I drove out of Crystal Toyota with the understanding that my breaks were set for at least the next couple years without adjustment. Early February, I slowly began to notice the same exact screeching when brakes were applied. With each day the noise became louder and more prominent. On the 8th of February, I scheduled another service appointment to address, for the second time, the same issue. Another 6 hours in the shop and they concluded that the noise was now coming from the front rotors. As stated in my receipt, "Noise coming from front rotors. Cut rotors as a courtesy to the customer. Test drove vehicle. No longer making noise." As I left the dealership that night, I used their designated exit, in which is a very steep incline to get back onto Route 22. As soon as I applied my brakes I noticed yet ANOTHER muffled squeak. At this point in time, I gave the car, for what I thought could be the case, time to "adjust" to the last service job. Week after week, the sound began to amplify yet again. On March 19th I was due for an oil change and brought my car into my normal Castrol location. From the moment the service manager took my car from the waiting area to the shop, (not even 10 feet) he questioned when the last time my brakes had been serviced. I agreed with the servicer that it is clearly still an issue and took my car to Crystal Toyota Servicing for a third time that day. I expressed my concerns to my services advisor, yet another time and then awaited a phone call regarding what could possibly be the prognosis this time around. A few hours later, I receive a call, where Ryan states that the caliper on my front brakes is frozen and in order to rid of all noise I will have to replace my entire front brake system, as was done back in late 2016, along with like I did with the rear system back in February. I was appalled. Not only was this now my third time at the service department, but it was for the SAME EXACT issue all three times. I was not offered any sort of compensation for all the frustration I had gone through, nor was offered any sort of discount on the new front brake system I will now have to purchase because the issue was not noted the first or second time the car was brought in. Throughout this entire process, I feel as though I was both mislead and taken advantage of, especially since I am young and also a solo female. I spent nearly eight-hundred dollars between the first two visits, all for the service department to tell me I now, after 3 months of frustration, will also need an entirely new front brake system. If that doesn't sound like scamming, I am not sure as to what would. Because of this, after being a loyal customer for a great deal of time, I will never visit Crystal Toyota for servicing ever again, nor will I purchase from their sales floor as I was planning on doing in the near future. If I could give 0 stars, I would. More