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Crystal Toyota
Greenbrook, NJ
305 Reviews
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305 Reviews of Crystal Toyota
February 22, 2013
Great experience in service! Answered all of my questions and provided me an excellent explanation on what I needed done on my vehicle. They let me exactly what was needed now and what I could wait questions and provided me an excellent explanation on what I needed done on my vehicle. They let me exactly what was needed now and what I could wait to do on my next visit. I will definitely return to Crystal for my future service needs! More
by TDen1974
Employees Worked With
Mike
February 15, 2013
loved working with the team at Crystal. Everyone was very nice and I got a great deal. I would recommend this dealership to my friends and family. nice and I got a great deal. I would recommend this dealership to my friends and family. More
by zippy123
Employees Worked With
Ezzat Megaly
January 25, 2013
Amr helped us to buy our Toyota Sienna Xle with his professionalism and friendly attitude , we feel we have been treated honestly and fairly , we definitely will refer our friends to this dealer and Am professionalism and friendly attitude , we feel we have been treated honestly and fairly , we definitely will refer our friends to this dealer and Amr in the future, thank you , Amr! More
by Bright Lin
January 14, 2013
I was very pleased with my purchase of a new Scion FR-S from Crystal Auto Maii. The negotiaations for the value of my trade-in and the price for the FR-S went very well. The professionalism and the frien from Crystal Auto Maii. The negotiaations for the value of my trade-in and the price for the FR-S went very well. The professionalism and the friendliness of the employees was excellent. The final financial process went smoothly without any problems. I visited the service department to have some options installed and found the service representatives and the technicians to be great. I am extremely pleased with my experiences at Crystal Auto Mall. More
by umpire410
Employees Worked With
Edwin Campos
December 22, 2012
We have purchased 8 vehicles from Crystal Auto Mall over the last 15 years. I find the staff very professional and knowledgeable. I never feel pressured and I always get a good deal. Edwin took time to expl the last 15 years. I find the staff very professional and knowledgeable. I never feel pressured and I always get a good deal. Edwin took time to explain all the features of the vehicle and Barre went over all of the financing options. My plates and registration were done quickly. I have recommended this dealer to many of my friends and they too have gotten great deals. More
by pa2golf
Employees Worked With
edwin santos
December 19, 2012
I have bought 6 new vehicles in my adult life, and by I have bought 6 new vehicles in my adult life, and by far, this was the most pleasurable buying experience I have ever had! From the moment I met Amr I have bought 6 new vehicles in my adult life, and by far, this was the most pleasurable buying experience I have ever had! From the moment I met Amr Elsayed he made the buying of this new vehicle stress free. He understood what I wanted and needed and was most accommodating in providing me with the options available at what I thought was a fair price and most importantly,delivering to me my new Toyota Tacoma. Additionally, I would like to mention that Nick Tolomeo, the Internet Sales Advisor was very instrumental in the process. More
by albertpeter
December 12, 2012
Staff is always very professional and courteous. They always get my car in and out of service quickly. Being a busy Mom, it's important that they value my time as much as I do, and I appreciate the fact always get my car in and out of service quickly. Being a busy Mom, it's important that they value my time as much as I do, and I appreciate the fact that they do. More
by HappyMom66
Employees Worked With
Karl Wuttke
November 12, 2012
The initial buying experience was good... and found manager Mark Tolomeo to be very good. I went through the Costco referral program for my 2006 Toyota Sienna XLE, under the Certified Preowned program manager Mark Tolomeo to be very good. I went through the Costco referral program for my 2006 Toyota Sienna XLE, under the Certified Preowned program and warranty, which I purchased in June 2012.... At approx. 3000 miles later and 3 months. I decide to put on my GPS...screen... which the button was sticking... I decided to bring the car in for an oil change and to remedy the problem. This was the first time that I utilized the GPS, as this is a local driven minivan... when it was looked at, the service advisor Matt Hoff said that he saw a crack behind the display. This crack can only be seen, with the GPS engaged, because of a white background. I never put the GPS on, only utilizing the radio..and only seeing a dark gray/ black/ green screen and not seing the crack. In any case the dealership refused to fix it. I even opened a case with Toyota and they referred it back to the dealership on Oct. 24th, 2012. The dealership still has not called back. Jessica, customer relations manager, was to call me back on Oct. 26th- NEVER CALLED BACK! I reported their refusal to deal with the issue to the Costco referral program and Toyota... Toyota is less than helpful! They are putting it back on the dealer. Never had problems s like this with Honda... I will be so guided in the future! The dealer, I believe either never saw the defect in their Certified Preowned program checklist, or saw the defect and decided not to disclose it. Very disappointed..... In my opinion, I would not do business with Crystal Auto Mall, as they refuse to honor warranty issues and worse that they do not call you back, when they say they will. I think that they passed off this defect to me and now will not fix it. I am also going to open a case with the NJ Better Business Bureau if this is not resolved shortly. I went out of my way to service the car at this dealership, driving past 2-3 other Toyota dealerships, to show loyalty to the dealership... as well as purchasing $200.00 worth of accessories.. and this is how I am treated. My Advice..... STAY AWAY FROM CRYSTAL AUTO MALL... More
by SFQ
Employees Worked With
Mark Tolomeo
September 17, 2012
On Saturday 9/15/12, I was visiting various car dealerships researching which new car to by when I receive my bonus at work. After stopping at Kia/Hyundai and Chrysler/Dodge dealers I then stopped dealerships researching which new car to by when I receive my bonus at work. After stopping at Kia/Hyundai and Chrysler/Dodge dealers I then stopped off at Crystal. Right away my experience was so much better there. Mohamed was very friendly and informative without being pushy (unlike at those other dealerships). He took the time to understand my situation, again without pressuring me or dismissing me outright (unlike at those other dealerships), and allowed me ample time to check out the cars inside and out. When I realized that the FR-S is too small for me he recommended the tC and took the time to explain exactly why it would be better. He explained the no-haggle pricing structure as well as how to "build" my car on-line before ordering it with him. It was everything I wanted in a car-buying experience. Once I'm ready, I plan on going back to Crystal to buy my car. More
by speert
Employees Worked With
Mohamed Ali
September 02, 2012
After two weeks of shopping for a car which was a total nightmare and walking out of several car dealerships I made a visit to Crystal Auto Mall. When I arrived I was greeted by Amr who had a very pleasan nightmare and walking out of several car dealerships I made a visit to Crystal Auto Mall. When I arrived I was greeted by Amr who had a very pleasant smile. I told him I was just looking and I may not make a decision that day because of my past two weeks experience. Amr took his time to listen to what I needed and never pressured me. Finally someone was interesting in my needs and not just selling a car. I could not believe the difference in service. He was very professional. After explaining and answering all my questions with such patience I finally made my decision to purchase a RAV4. My two weeks of stree was all gone. More
by cdookwah
