Crystal Toyota

I brought my car in for routine service, but they did not do anything. On the inspection form they put down that they checked the tire pressure for each tire, but the idiot light for tire pressure was sti do anything. On the inspection form they put down that they checked the tire pressure for each tire, but the idiot light for tire pressure was still on when I left the dealership. Clearly, they did not even check the tire pressure, and probably did not rotate the tires either. This has happened to me before at this dealership. At a previous visit, they opened the valve under the engine to drain the oil out, and forget to put oil back in, but told me the car was ready to drive home, and the form was checked off, and signed off by the manager. I live a half hour from the dealership, and do not want to drive back with no oil in the engine, because this could severely damage the engine. I will never go back there for anything ever again, even if they offer free service. The main manger- Rob Avison- is on vacation, and the second in charge guy- Carl Wookey- went home early, so the workers are clearly goofing off. There is no one to watch them, so they are not doing their jobs. I will never buy a car there again, and will never have any car serviced there again. More

Our experience with Amr was seconed to none, he was efficent, professional, and curtious. He is a assest to Toyota. Our experience was a pleasure. efficent, professional, and curtious. He is a assest to Toyota. Our experience was a pleasure. More

I'm not someone who buys big ticket items with joy and enthusiasm; in fact I find it to be a very stressful experience. Also after 17 years, I was finally having to part with my beloved Saturn coupe. and enthusiasm; in fact I find it to be a very stressful experience. Also after 17 years, I was finally having to part with my beloved Saturn coupe. So I was prepared to have a miserable experience when I walked into Crystal Auto Mall and Amr Elsayed walked up to me and asked if he could be of assistance. Suffice it to say that Amr was a delight to work with: knowledgable, thorough, cheerful, and unfailingly pleasant. When he heard that I wanted to have my picture taken with the Saturn before I took ownership of my new Prius C, he had my Saturn washed and parked next to the Prius for the "photo shoot." After the sale was complete, he took lots of time with me in the Prius explaining the technical aspects of a car, really going to extra mile for me. I also want to commend Barre Mizak; she was a delight to be with as she worked me through the singularly un-delightful and, for someone as mathematically challenged as myself, confusing aspects of the financing. She made what could have been opaque as clear as a sunny day. Thanks Amr, thanks Barre! Joy can be buying a new car. :<) More

What can I say about Crystal Auto Mall. They were fantastic to deal with. I was looking at a Rav 4. I went to several dealerships and they were not cooperative with me in regards to a lease. I went t fantastic to deal with. I was looking at a Rav 4. I went to several dealerships and they were not cooperative with me in regards to a lease. I went to Crystal Auto Mall and spoke to Jeff Bradley. I told him this was my last hope in getting my Rav 4 and they worked with me and I got my car that day. There was no gimmicks or speaking to twenty people. Mark & Jeff were great. I would do business with them again in a heartbeat. Thanks for getting me my Rav4 More

I went to the Crystal Auto Mall on Route 22 in Greenbrook on a very busy Saturday with the intention of test driving a Corolla or a Camry. I was accompanied by my sister, since she had recently bought a new on a very busy Saturday with the intention of test driving a Corolla or a Camry. I was accompanied by my sister, since she had recently bought a new car at another dealership and was more familiar with the process than me. We decided to look to see what was on the lot before we went inside to speak to someone. Amr Elsayed (sounded like “Omar” when he introduced himself) happened to be in the lot finishing with another customer and came over and asked if we had any questions about any of the cars on the lot. After I explained my driving needs, Amr said either a Corolla or a Camry could be suitable for me and suggested I test drive each to see which one I like. Amr asked me what kind of road I would like to test drive on. If I had been wary of highway driving (this is, after all, Route 22), Amr said he could direct me to something easier to maneuver. I chose a route that included Route 22, then up a steep hill (Warrenville Road) which led to a flat road (Rock Rd), then a winding road coming back down the hill (Washington Avenue). I felt this gave a good representation of different types of driving. After the test drives, I still was not sure which car I wanted, so Amr said we could go inside and make some comparisons of prices, features, etc. After a thorough discussion of the pricing for both cars, I decided on the Camry. Mark Tolomeo worked with Amr and me to find a price that I felt was fair. I had a price in mind based on research I had done online prior to coming to the dealership. They were able to meet my price, and in addition offered me a great deal on financing. You can’t beat that! Amr led me through the car buying process in a very friendly and particularly respectful way. I am a woman in my 60’s and never felt that he was trying to strong-arm me into buying something I don’t want or need. Amr was a gentleman in the old fashioned sense of the word. Lydia Frumova in Finance was very friendly and efficient in filling out all the paperwork that needed to be prepared and she made it possible for me to drive the car off the lot that very day. I received my plates and registration two days later. This is my first mid-size sedan, and I am very pleased with my Camry. I would recommend anyone who is interested in having a non-stressful car-buying experience to go to Crystal Auto Mall, and to ask for Amr Elsayed. More

Hands down the most classy, no pressure, smoothest transaction on a car I have ever made. Kevin Cadena and Jon Delfranco made me feel just like family and made the whole purchase process so simple and transaction on a car I have ever made. Kevin Cadena and Jon Delfranco made me feel just like family and made the whole purchase process so simple and smooth. Unlike like previous purchases from other dealers in the past this dealer I cant wait to go back for a new purchase in the future. I will tell all my family and friends to visit Crystal Auto Mall to see these 2 employees for the best buying experience anyone can ever have. A true 5 Star Dealership!!! More